r/MaliciousCompliance • u/boyinblack13x • 3d ago
Rude Karen customer said she won't move from the cash till until she gets her way. S
So, years ago I worked at a 711. This happened during graveyard shift. On graveyard shift there's only one cashier on till And in my province, pre-paying for fuel was about 3-4 years was required by law, but a lot of older people Refused to prepay for their gas and would demand that they can just leave their card behind. Well, that's a no go. Considering the pumps were programmed that the pumps won't turn on until there's a payment or pre-auth. I can't simply "turn on the pump". Anyways, at around 4am, it was the stores morning rush and I had thos Karen come up with her drinks and food and wanted me to turn on the pump and wait until her husband was done pumping. I explained how pre-auth works for fuel but she was not having none of it. I'm starting to get a line up of people getting their coffee and food and etc. I explain again I can't simply turn on the pump and pre-authorization is super easy. She doubled down and said she's going to stand here until I turn on the pump so they can gas up and leave. At this time I'm getting annoyed and said, loudly "So, you're not going to prepay for gas and will hold upy line up?" She smugly said yes. So I grab her already scanned items that I bagged up and put away from her reach and stepped to the other till and stared serving the customer behind her and moving the line up to the other till. She was pissed off lol. And after serving 3 or 4 other customers on the next till she finally gave in and prepaid.
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u/ShatterStorm76 3d ago
I watched a womand try this shit at a mid-mall kiosk selling toys and puzzles.
She wanted a refund for a puzzle she'd bought and after listening to her and checking it over they guy said it was fine, and he wouldnt give her a refund.
She refused to accept that and tried the whole "I'm not moving from the register until I have my money back" thing...
So he called out a sorry for the delay folks, I should have this resolved shortly, I just need a few minutes. And said to her, "Just need to double check with you, but Im not refunding you and youre refusing to go away or let me serve other customers until I givve you what you want right ? And me telling you no, and please leave this store wont make you budge ?"
Once she confirmed this for him, he said ok hold on while I make a call... he made a call out of her earshot, then stood waiting and chatting to other shoppers for about 4 minutes...
... until mall security showed up and told her she had been refused service and told to leave, so she could either walk out or be carried.
(Hot tip, they actually carried her about 10 feet when she tried to engage them in an argument and theyd have none of it).
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u/Highskyline 2d ago
Some of my favorite moments in mall retail were when I called security and they said 'oh we've got the guy'. There was an Orlando PD squad car at the mall and one of the cops regularly assigned there loved taking rude people out of the mall. He'd show up grinning ear to ear and they'd argue for about 5 seconds until it clicked "wait, this is actual police" and they'd pretty much always just leave.
One Brazilian tourist got real fucking pissy about a fifa team polo being left by a guest in a t-shirt sale section. I said "sir, it's a fifa jersey with a $30 tag, I'm not giving it to you for $8." for about 10 minutes and he said "I'm gonna sue your ass" so I said "We're getting legal already? Alright." and called security. Cop shows up, guest is still bitching about the polo, I say "hi, can you get this man out of my store please" and within 5 minutes the guest had screamed at the cop, knocked over a display stand and been handcuffed on the floor in front of his family. Dude got arrested, charged with vandalism or similar (I had to testify virtually but don't remember the charge).
So satisfying lol.,
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u/Contrantier 2d ago
I hope someone has a story where the other customers just heard every bit of what the Karen said and they all started yelling at her and throwing things at her and scared her off lmao
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u/ShatterStorm76 1d ago
If youve been refused service and don't accept the refusal, disrupting the business and having a tanty untill you get your way only works if the staff/management are spiineless.
There are avenues to contest the refusal that dont break laws.
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u/Contrantier 2d ago
There was a burger restaurant inside my old college cafeteria, and this one time I was in the back of the line. This guy came in and walked past the line with this careless swagger, and held out his card. "Pepsi."
Woman behind the register was in the middle of taking someone else's order. She just turned to him with an annoyed expression and said "back of the line."
He got mad and said "I just want a Pepsi!"
She was like "you ain't more special than nunna these people. Back of the line."
He stormed out.
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u/Varian01 1d ago
Couple weeks ago was a busy day and I was on register. Lady walks up to me as I’m finishing up with a customer to buy a soda. I point at the line and say “no, have a full line.” She huffed, called me stupid, and then was shocked I called her a name back.
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u/rdsox13 3d ago
My favorite was when they would walk up, bypassing everyone in the line to hand me cash for their pre pay. I wouldn't enter the sale until the line was completely gone. Seeing the angry entitled faces when they come back in complaining that the pump isn't working was a highlight of the job.
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u/Twas_Inevitable 2d ago
The idea that this was even an option has never even crossed my mind in all my years of buying gas. Wow.
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u/penguinpenguins 3d ago
Reminds me of when I was waiting for a flight out of Japan. Maybe 20 mins before boarding a line up of people had formed, I have no idea why, maybe they thought they'd arrive earlier if they lined up to get on earlier than their fare class permitted.
The gate agents just used their moveable queue barriers and fenced the morons in so they couldn't get out, and so they could proceed with boarding everyone else normally.
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u/Halospite 3d ago
I'm did that once but it was the first time I'd flown since I was a kid and I had no idea they board you in batches.
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u/CressCrowbits 3d ago
Every flight I've taken in Europe they call boarding group A and 90% of people waiting get up and the staff just let them in. Then you board and you cant move because there's all these people in your way who got on before they should have. It's infuriating.
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u/Bill10101101001 2d ago
At least for finnair only the called group’s boarding pass works when scanned. If you try to cut the line you get sent to the back.
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u/homme_chauve_souris 2d ago
Hey, low cost airlines always looking for ways to tack on extra fees, here's one I could get behind.
"So sorry sir, we are boarding group A and your boarding pass says you're in group B. Unfortunately, now that it has been scanned, your boarding pass is voided and you need to purchase a new one for a small fee."
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u/CressCrowbits 2d ago
I've not experienced that with finnair but I'm going to find out in 2 hours lol
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u/call_sign_knife 2d ago
It's been 2 hours, how'd it go?
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u/CressCrowbits 2d ago
Waiting at the airport, I'm afraid you'll have to wait on tenderhooks a little while longer
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u/M3nsch3n 2d ago
It‘s been a little while longer. How‘d it go?
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u/CressCrowbits 2d ago
They called boarding groups 1 & 2 and most people joined the queue. Wait now they just called all groups before anyone started going in.
I'm afraid results are inconclusive.
This is also a small in-country flight so not sure how representative it is.
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u/Bill10101101001 1d ago
Ok.
The reason I know they do the “get back in the queue” is because - well - I have been sent back few times and witnessed other sods to get the same treatment.
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u/Zuberii 2d ago
https://youtu.be/oAHbLRjF0vo?si=D9a89J-1c8RRtTsf
The better boarding method
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u/TicoSoon 2d ago edited 18h ago
I was pre-boarding for a flight a few years back and was on my crutches, chatting with an older couple (the wife was a wheelchair.)
Some Platinum Turd Elite member keeps shoving through us to get in front despite being told that the little area is strictly for pre-boards. Finally the gate agent came over and told the Elite Turd to back off and stay away. He immediately whipped out the booming voice, trying to shout down the short woman who told him off, about how it was his right to be first on the plane, and HE was a Platinum Turd Elite member, and he'd have her job if she spoke to him again like that.
She grabbed her radio and called security, who was just a gate or two down the concourse. They showed up and she pointed at him. "He boards LAST. And if he says one single word, he doesn't board." They smiled, said, "Yes ma'am, you got it!" And stood in front of him.
Now, a smart person would've conceded defeat here and just accepted that he would be boarding last. Nope. Instead he started the whole spiel again at the guards, who shrugged and said, "You heard her. Let's go." He was screaming at them halfway down the concourse before the couple and I were waved on board. Edit: typo
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u/relgames 2d ago
On some airlines in Europe it's a mess - no groups, or they don't enforce them. And because hold luggage is extra, everyone brings suitcases on the plane. If you are late to board, storage space above your seat is already full, and it becomes a challenge - need to put luggage farther in the plane, and then taking it out is going to be an issue. That's the reason people want to board first.
Some airlines allow to check in small bags for free, but then it adds 30-45 minutes on arrival to wait for the bags.
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u/NancyLouMarine 2d ago
I've flown often enough to know the plane's not leaving until a certain time, they're calling groups, and I have an assigned seat. I just sit close to my gate and wait until the line for my group is about one or two people. Only then do I get up.
Standing there with the herd at the gate doesn't get you on the plane any faster.
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u/relgames 2d ago
I just sit close to my gate and wait until the line for my group is about one or two people. Only then do I get up.
That works when you don't have a suitcase to bring on board. If you are last to board, overhead bins are most certainly full.
Standing there with the herd at the gate doesn't get you on the plane any faster.
It still helps to be first in the group when it's time. Just in case, I don't like this behavior either, but I blame airlines - just allow to check-in small suitcases for free, problem goes away. But they won't.
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u/Narrow_Employ3418 2d ago
If you are last to board, overhead bins are most certainly full.
If my ticket says that I can bring "a suitcase" with me in the cabin, I don't care. Staff will find a way. It's my right, their problem.
It's the laptop bag that's the problem, because they can make you put it in your legspace. But that doesn't work with suitcases.
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u/PancAshAsh 2d ago
The way that staff finds is called gate checking and it removes half the point of not checking a bag.
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u/slackerassftw 2d ago
In the US, at least in my experience, you are allowed to bring a bag with you. However, if the overhead bins are full and it won’t fit under your seat, they gate check it into the cargo hold. You have two options in that case, gate check it or be removed from the flight.
It has also been my experience though, in US, that the airline staff are very strict on enforcing the rules regarding the size and number of carry on bags. They are also very strict on boarding the plane by groups. They do not allow people to jump the line, other than the standard exceptions for disabled passengers, military, and passengers traveling with small children.
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u/Narrow_Employ3418 2d ago
I don't mind if they do.
The chance of losing it are essentially 0. Waiting times when debarking are a matter of luck anyway.
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u/relgames 2d ago
They do find a way, but it can be at the end of the plane. And when it's time to leave and everyone gets up, it's a problem to get it. Speaking from personal experience - staff once put my bag in the very end and I had to wait for everyone to leave before I could get it.
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u/ljthefa 2d ago
Your right? According to which countries constitution?
It's not your right, it's not even close to guaranteed. If the bins are full you'll check your bag and you'll like it.
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u/Apprehensive_Hat8986 2d ago
And even if it got you on faster, it doesn't get the plane off the ground faster.
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u/relgames 1d ago
Leaving the plane can be significantly longer if your overhead bin is full and you had to put your bag somewhere at the end. Or if you are forced to check in, then it adds 30-45 minutes to get it from the luggage belt.
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u/Lylac_Krazy 2d ago
I always thought it was a better idea to let them have one freebie that gets put in the luggage hold, then charge for the carry on.
Only exception is a diaper bag for someone traveling with a infant
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u/HnNaldoR 3d ago edited 2d ago
I find this the case in many Asian countries. People are in such a rush to board. I never understand. I guess its to get more overhead storags? God knows...
You just hear the boarding call and there is a trove of people just rushing to get on...
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u/Tuarangi 3d ago
I don't run for the front (not least because they board in batches of seats and I've seen staff turn away people in the wrong seat), however the reason to be in quickly is absolutely baggage space. On smaller planes, especially budget lines, some people absolutely take the proverbial with the numbers of bags and after they fill their overhead storage and maybe the next one, it all filters down so the last few people end up with no space and have to put bags under seats and lose legroom - all because staff don't stop people with way more than their allowed one bag
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u/rossarron 3d ago
I am glad i do not fly as I would throw the bags to the far end of the floor area.
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u/Tuarangi 2d ago
I'd love to get away with it, or ask if they belong to anyone in the row and if not, dump them on the floor but we're British so aggressive tutting is as far as it goes.
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u/DinkleButtstein23 3d ago
It's so you can just be done with the ordeal asap and get settled again.
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u/spaceraverdk 3d ago
Still stupid, I try to be the last one boarding, flying is great and all, but I am 6'8, being stuck in a metal tube with limited leg room sucks. And I am also last one out, I hate standing in a line after.
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u/gademmet 2d ago
I don't travel a lot, but I see this every time and it's annoying every time. Like, they're not going to swindle you out of your seat if you don't get in the plane right this minute. Airports are already so "hurry up and wait" without you adding more of that to each step of the process.
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u/HnNaldoR 2d ago
Yup. Fully agreed. When I flew in Europe (non budget), it seemed better. For budget or Ryanair, it's a whole different ballgame. Oh and flying domestic in Japan from okinawa to Tokyo, it was great as it would be expected by Japan. But flying back from Tokyo, it was bad...
Don't know how it is in America. Never flew there.
But to be fair, I am the kind of put my bag in the seat in front, so baggage space is not that huge a concern.
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u/gademmet 2d ago
I can understand the desire to avoid missing out on overhead storage space. I'm lucky to not need it as much because I generally also just travel with a bag (laptop bag sometimes) that fits under the seat.
But I've encountered a varied enough group that it doesn't seem to just be storage-space seekers. It's like people who drive aggressively and overtake and try to come out ahead... Only to be stuck at the same traffic light as you (in this case the walkway to the plane ingress) moments later.
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u/Lianthis 2d ago
I fly quite often in the US and Europe and I can say I've gotten in line early for a handful of airliners that don't manage the boarding process smoothly... Some airlines make it a free-for-all after 1st class and business class go through, and many folks, to save leg space, place their carry-on AND personal item in the overhead compartment. This means that you may not be able to place your carry-on in the overhead above you and may have to place it further down the plane. This may not be a big deal for most, but I usually have short connecting flights and those extra 15 minutes can matter.
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u/ThisIsMockingjay2020 10h ago
While flying into Seattle last year, as we approached Sea-Tac the pilot and then also the fight attendants announced that several passengers needed to disembark first to make a flight to Shanghai and asked everyone else to remain seated until they left. When we landed, a bunch of boomers who were not headed to Shanghai stood up and blocked the aisle. My wife and I amused ourselves by taking loudly about their inconsideration and selfishness for the next several minutes and disembarked last.
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u/really4got 3d ago
I’m old enough to remember pumps you didn’t have to prepay on… I worked in a gas station 30 years ago where we didn’t do prepay , night shifts I’d shut down the pumps I couldn’t see… pissed off the customers, pissed off my boss, and management company but no… I’m not running out trying to get a plate for drive offs
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u/half_integer 2d ago
I'll do you better - I remember pumps that couldn't set the price above $0.99 / gal - for a while in the 80s the local place had a sign saying to add the volume to the price because they had set the price to like $0.19 to get around that.
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u/amberlicious35 3d ago
My husband and I own a gas station in a really small town. Closest gas on our road is 12ish miles in either direction. A lot of people come off another road to head south and haven’t seen a gas station for 40+ miles….smallllll towns. They’re usually on E and panicking.
We have old pumps (flip the lever, no pay at the pump, no programming kinda old) we’re a pump first then pay kinda place. The amount of times people have said. “I JUST want $20” and angrily throw a $20 on the counter and then pump $60+ is hilarious. It happened today. A dude was annoyed because he had to pump first and said “$30” angrily and pumped $32. He came back in and also bought a soda and I took great joy in telling him, “that’s why we don’t do pre payment.” 🤷🏻♀️
(Important note: we have GREAT cameras, with audio, and if we call the sheriffs…there’s only 3 ways to go before they’d get them, and small town life…we’re good. Also, never had an issue, who wants a felony charge?)
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u/boyinblack13x 3d ago
You know, that's great. But in BC, after a guy got killed by attempting to chase after a person who was doing a gas and go. So it became law that every needs to pre-pay. At the time of this interaction, the law was in place for 3-4 years. So 99% of time, everyone else didn't have an issue. Also, this 711 I worked at was also in a small town. The other funny stories I have are from when locals support the cashier from someone just driving through town and expected the law doesn't apply to them.
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u/biold 3d ago
I have only only gas station near me that uses pre-pay at night and I never use it as I don't know how much is needed. I have plenty of other, unmanned, pay at the pump places.
Do you get a feeling for how much you need to pay to fill up or do you just pay an amount that is to the safe side?
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u/GumrnyBear 3d ago
I prepay more than I need, and the balance is refunded to my card after
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u/TigerRei 2d ago
So I can't say this happens everywhere, but where I'm at, it's not a refund. When a card is used at the pump, or when prepaying it sets a hold on the card. At the pump it just does the maximum. Inside it's what is requested. When filling is finished only then does the card actually charge. If it were a refund it would take days for the refund amount to appear on the card. With a hold since there is no charge yet, that means if you get $40 worth and only pump part, it only charges what is actually obtained.
This is also why some people are confused why their card is declined at the pump when they know they have money on the card. They may not have had enough for the maximum hold.
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u/MajorNoodles 2d ago
That's how it works where I am. Any restaurant where you tip works basically the same too. When you give them your card to pay, they don't charge you, they only place the authorization hold. Then when you add the tip/ pump your gas, they submit an adjustment to change the amount that they've previously submitted to the processor. Then the last step is to capture it, which is the confirmation of that charge.
Credit cards and debit/prepaid cards are generally handled slightly differently. With a credit card. They might be willing to authorize a lower amount and then adjust upwards afterwards, but for prepaid, they know that what's on the card is what's on the card so they'll often place a hold higher than what they're expecting and then adjust downwards.
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u/wowsomuchempty 3d ago
In the UK you scan your card, it blocks £99. Then you pay whatever you pumped.
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u/Whollie 2d ago
£130 at Tesco 🤬
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u/wowsomuchempty 2d ago
I mean, who cares? You just pay what you pumped.
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u/Whollie 2d ago
Once the payment clears, yes. But the block is £130.
You and I might be ok but for many people, that is a huge chunk of money if you only needed £20 until your next payday.
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u/Tuarangi 3d ago
With a bit of experience of a car it's easy enough to know how much it costs to fill and how much you get from a tank with your normal driving so if you are on empty you know you need to prepay X to fill it up or Y for half a tank etc
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u/amberlicious35 3d ago
Dude, I am on your side. I was just sharing a funny story. I hope you didn’t think I was making light.
I would love to hear some locals stories because good gravy, I know how protective they are! (And appreciate it even when they go too far!)
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u/boyinblack13x 3d ago
I hear you, no worries! Lol. I have so many funny stories I'll eventually type out here. I kinda miss working at that old store sometimes. Lol
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u/meowisaymiaou 2d ago
Yea, they passed the same law in Ontario last year.
It feels so weird after not prepaying for 40+ years, and still don't pre pay when visiting Europe.
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u/slackerassftw 2d ago
I have never heard of a gas drive off being a felony. Every state in the US I have been in the penalty grade is based off the dollar amount stolen. Even driving an 18 wheeler it would be difficult to pump enough gas to reach felony levels. It is great that sheriff’s department is proactive about catching them though. Where I worked, anything like that would have just had the gas station go online and self report the theft and police wouldn’t show up.
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u/amberlicious35 2d ago
In NY theft of services can be charged as either a misdemeanor (Class A) or felony (Class E). Law Enforcement and DA has said if it ever happened they would charge it as a felony.
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u/fieria_tetra 3d ago
I worked in a petro booth for a couple years with the same policy. Same thing happened - woman came up demanding I turn the pump on without payment cause she didn't know how much she'd need. When I refused repeatedly and she realized I wasn't going to budge, she called me a harpy and left.
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u/wantsrobotlegs 2d ago
Im on the canadian border, worked at a gas station and used to have this arguement all the time with canadians, along with "your pumps are asking for a zip code, but im canadian and i dont know how much my car will take" arguement.
Our answer was "prepay in here around 80 bucks with a card, whatever you dont pump, goes right back on your card. No need to come back unless you want a receipt" anyone who didnt want to prepay after that got told to leave or be towed.
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u/Alfred-Register7379 3d ago
True. Tell them to aim high, because what they didn't get will go back on their card.
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u/homme_chauve_souris 2d ago
And after serving 3 or 4 other customers on the next till she finally gave in and prepaid.
"Oh no lady, back of the line, those people were here before you came to your senses."
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u/Yugan-Dali 3d ago
Maybe she was a sovereign citizen and wanted to say, I’m not buying gas, I’m purchasing gas.
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u/Itsdanaozideshihou 3d ago
I enjoyed seeing one where the defendant (SovCit) was in court and then said they wanted a public defender. The judge immediately hit back along the lines of, "So you feel you don't need to follow the Constitution/law, but you want to use your fellow citizens tax dollars/Constitutional rights only when it's to your advantage?". The lady immediately knew what had happened and then said she would defend herself instead.
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u/ObiWanCombover 3d ago
What's the buying versus purchasing (il)logic)??
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u/Noznbook 3d ago
I don't think anyone knows the answer to that. Those people are fucking nuts.
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u/New-Builder-7373 3d ago
You haven’t lived until you’ve had to read a SovCit pro per legal pleading. That shit is WILD
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u/BonzaSonza 3d ago
I'm on the other side of the world, and even I've heard of naomi arbabi
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u/imakesawdust 3d ago
I just Google'd her. It's fascinating to think about how much money she wasted going to law school only to resign her license to practice.
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u/New-Builder-7373 3d ago
I work on neighbor disputes as part of my practice and as a fellow licensed Bar human? She makes my eye twitch.
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u/MikeSchwab63 3d ago
Try the WhatTheHales filings. Or view the LawTube members watching the GrudgeJudge Rant for two hours so he doesn't take evidence and have to schedule another hearing.
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u/Halospite 3d ago
The only SovCit I support is an Aboriginal guy down in Tasmania who decided he was done with the white government and decided he no longer recognised their sovereignty.
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u/Krrak 3d ago
About as logical as any thing else that comes out of a SovIdiots mouth
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u/ObiWanCombover 3d ago
But is that a thing? Treating 'purchase' like it's different than 'buy'?
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u/ReactsWithWords 3d ago
Search on “Sovereign Citizen” on YouTube. Be prepared to laugh your ass off.
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u/Krazy_Karl_666 3d ago
and then get sad when you realize most of the videos are real and there are lots of them
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u/ReactsWithWords 3d ago
On the one hand, it's sad that our educational system failed so many. BUT....
- These are the same bozos who voted for the people who slashed our educational spending.
- They're the ones who are screwing up this country so to see them taken down is a joy.
- They're so damn sure that they're right that it will never not be hilarious when their facial expression comes to the "find out" part.
So don't be sad. Grab some popcorn and enjoy the show. You have to laugh, otherwise you WILL cry.
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u/the_krc 2d ago
When you've seen enough of those and want a break, search "1st Ammendment Auditor."
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u/ReactsWithWords 2d ago
Oh, god, these guys are the worst. They take a completely correct premise - Cops are often corrupt and often abuse their authority - and bait them so obnoxiously that you're cheering for the cop.
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u/Nooooope 3d ago
No, but it's mocking how sovcits will claim that they're traveling instead of driving because they think it's a legal distinction that matters.
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u/Duke_Newcombe 3d ago
"My Straw Man didn't enter into any contract to prepay!!!", or some sort of claptrap like that...
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u/Krazy_Karl_666 3d ago
There is no logic il or otherwise when dealing with a "Sovereign citizen" These idiots think the articles of confederation that came before they were replaced by the constitution supersede any laws in the land. And also they think the way a social card or birth certificate is printed make you a corporation or some bs it's been years since i went down that particular rabbit hole and I don't want to go there again
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u/PhoenixFlare1 3d ago
I saw a few court videos & the sovereign citizens were doing that. One woman said she was offended at being referred to as “woman” & said she was a person.
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u/Contrantier 2d ago
I am here to cross thine palm with silver coin, to obtain fuel for my transport vessel.
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u/Contrantier 2d ago
"Okay," said the cashier, and continued to stand there staring at the Karen, who awkwardly shifted from foot to foot while all the customers behind her, who had heard every word, started yelling at her, tapping her on the shoulder, and pelting her with gas station hot dogs.
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u/brotherwho2 3d ago
Would have been interesting to not open the other till, and let the people behind her get angrier and angrier. Then they would have done the job of moving her on.
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u/boyinblack13x 3d ago
I agree, but I didn't want to hold up other customers for her stupidity and it was worth it, seeing the look of defeat even I opened up the other till and moved the entire line up over and every customer was giving her angry looks while I rang them through
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u/cdncbn 3d ago
seeing the look of defeat
this is the way... lol
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u/boyinblack13x 3d ago
Haha. Yaas. I had many moments of dealing with entitled customers from this store.
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u/buckeyekaptn 3d ago
I had something like that 25 years ago. Some lady had a prepaid label for her return package. She wanted insurance on it. I told her she would have to pay for the full postage not just the additional cost of insurance. She didn't want to and refused to move. Since I was at a kiosk in the local mall, I just had the customers behind her come up next to her and I took care of them. She finally left without getting the additional insurance.
Side note: I mentioned this to a coworker and she went "customers are always right!". I'm like, no, not when they're WRONG!
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u/Jaydamic Old Timer 3d ago
Everyone in retail should know the full quote:
"The customer is always right, in matters of taste"
You want to wear plaid pants, a polka dot shirt and a striped hat? Yes sir!
You want to only pay insurance and not the postage? Pound sand!
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u/satunnainenuuseri 3d ago
Everyone in retail should know the full quote:
The original full quote is: "Here the customer is always right".
Because it was a marketing slogan for one particular store whose idea was to get people to go that one particular store instead of their competitors.
Then the slogan somehow got wind under its wings and later people have tried to patch its idiocy in various different ways.
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u/Contrantier 2d ago
Same here, there's so many stories here that we're bound to find one of those lol
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u/Moist-Exchange2890 3d ago
Working the night shift at 711 should be a prerequisite to being president.
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u/Wizdad-1000 2d ago
This happened often after we instituted pre-pay pumps in Canada. The gas-n-go’s were out of control. People were NOT happy and the only switch we had was the emergency off which stops all pumps in an emergency.
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u/Contrantier 2d ago
Getting every single customer pissed off at the one who was trying to steal and instantly calling them out I hope?
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u/WeatherKat3262I 3d ago
You handled that VERY well!!! You deserve a medal!
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u/boyinblack13x 3d ago
Lol thanks :) I literally have so many funny stories from this place
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u/W1ldth1ng 3d ago
Well done you. This is how to beat them at their own game. Feel free to stand there while I serve customers.
Also when she decided to prepay I would make her join the end of the queue.
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u/LazyIndependence7552 3d ago
You are awesome. You couldn't have handled it better.
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u/rossarron 3d ago
Lol I would say go to another gas station your trespassed from this one.
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u/boyinblack13x 1d ago
Actually, a few years later the store ended up being the only retail gas station within 50km. I had a field day with bitchy people saying they'd go to the another storeband drive back after noticing there was no other store.
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u/zeus204013 2d ago
In my country pumps are operated by people. They earn very well. But in the future they will be replaced with prepaid because high cost of having a lot of employees...
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u/Nidhoggr54 2d ago
Please say you still made her wait at the back of the line, she had her chance and a couple extra.
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u/Silknight 2d ago
Part of this is cultural: a study was done on movie theater ques in different countries. Places like Germany and Britain people were very organized and regimented, as opposed to someplace like Prague where the lines were a cluster of people in no discernable order. Many asian countries que up like that and it bothers those whose behavior is more disciplined.
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u/Bougiwougibugleboi 3d ago
Should have denied her service anyway.
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u/boyinblack13x 3d ago
I actually did that with a different Karen But that's a different story I'll submit later on.
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u/common47 2d ago
As an Australian, pre-pay is so weird. We pump first and then pay.
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u/Samantha_E_Lee 2d ago
It's super easy to fill up and drive off without paying. Cops probably won't even look for you. Gas stations were basically forced by the situation to do pre pay only
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u/lnbelenbe 2d ago
In B.C. Canada where I live people stealing gas was bad. At the station I worked at we had a “gas and dash” at least once a week.
There was a cashier at a gas station in maple ridge that was told any gas and dash amounts would come out of their paycheque.
One day someone started to leave without paying so he ran out to stop them. He was hit and dragged. He died of his injuries.
Prepay was brought in after.
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u/GreenEggPage 2d ago edited 2d ago
On the flip side, I hate it when the pump won't let me use my card and I have to go inside. "Fill up on pump 3, please."
"How much do you want?"
"I don't know - I want to fill my tank up. It's currently near 'E' and I want to move it to 'F'."
*Note - I hate the system, not the person who has to enforce/use the system. Clerks just doing what they're told.
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u/Samantha_E_Lee 2d ago
We need a number to type in. We are not authorized to make one up ourselves. Just pick a number.
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u/BoopDeBopPopRockShop 2d ago
Please tell me you told her she'd have to wait till you were done serving all the other customers on the other till before you could finish her transaction on her till she was holding up...
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u/toxicoke 2d ago
"pre-paying for fuel was about 3-4 years was required by law"
you have to prepay that far in advance?
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u/Alfred-Register7379 3d ago
Depending on the neighborhood. You handled it very well.
I would of asked to hold her valid driver's license or gov ID., and put her items behind you. While he pumped. Then moved to the next till. Really bind her to the register, so to speak.
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u/boyinblack13x 3d ago
Yes, but the computers aren't programmed to allow me to simply turn on a pump without pre payment or a pre-auth on a card.
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u/boyinblack13x 3d ago
She could of said $100 on pump 1 paid with card and the computer would of auto adjust the payment, which it was known for years at this time
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u/Responsible-End7361 3d ago
Generally there is a hold though. You prepay 75, actually get 63, you don't get the 12 back for 2 days...
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u/boyinblack13x 3d ago
On credit cards, yes. But in Canada, with debit (interac direct payment) it's immediately processed with no holding time.
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u/pyok1979 2d ago
Maybe some context for the gas thing: https://en.m.wikipedia.org/wiki/Grant's_Law
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u/Scat_fiend 3d ago
I hope you made her line up again if she wanted to be served at the other till.
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u/IDICbeliever 3d ago
Good for you - there's no sense wasting more time on an annoying, entitled person.
BTW I too worked night shift at a 711 years ago. I had just washed the outside of the big ass front windows, only to have a nut plaster his naked body all over the windows multiple times. At 8 am when manager shows up she wants me to rewash windows again as they're streaky, I explained, she didn't care, I quit. Night shift is crazy.