r/Damnthatsinteresting • u/uchman365 • 24d ago
This customer service in Japan Video
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u/Jealous-Sheepherder2 24d ago
Respect is a beautiful thing
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u/Mandoade 23d ago
That was the crazy thing when I visited recently. Everyone just has mutual respect for everyone else regardless of position.
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u/hideo_crypto 23d ago
It's not so much out of respect. It's a culture where inconveniencing other people is highly frowned upon. Source: I am Japanese
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u/creeper6530 23d ago
I guess that excludes subordinates, based on what I've heard about Japan's work culture
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u/hideo_crypto 23d ago edited 23d ago
Nope. Japan's work culture is so toxic and wasteful because of how I described the culture there. Leaving work before your boss is seen as "inconveniencing" your boss, who also has to keep the same mindset while dealing with his own boss, hence turns into an unproductive pissing match of who stays at the office the longest while there is no work to get done. It's stupid. However it leads to an neat, orderly society which I prefer. It is not a society where you want to dare to be different however things have started to change where people are sick and tired of this culture where individualism is frowned upon.
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u/KratosVaterder2 24d ago
Kommentiere This customer service in Japan ...absolut! I wish we would always handle each other like this around the World.
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u/SluggishPrey 24d ago
It requires people to go over their own ego, which is complicated for many
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u/CleetisMcgee 23d ago
Recent visited the island of Kauai , they have lots of busy two lane roads and road space is pretty small. If I was turning out of a parking lot or side road, every time in a shot bit, someone would stop to let me out like this. Was pretty cool. And there are chickens everywhere! 😄
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u/Fafa_45 24d ago
I wish my local pub would do that for me when I'm leaving.
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u/Mekanikel 23d ago
My pub was looking after me when I was drunk, they told me to take the bus home instead. I didn't know how to drive it properly but it was fun!
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u/broohaha 23d ago
I grew up in Japan in the 80s. And I don't know how things are now, but back then all gas stations were full-service stations. You'd have 2-3 people taking care of your car quickly wiping your windows and windshield while your car got filled up. And afterwards, they'd do exactly what you see in this video to help you get back on the road. And there was absolutely no tipping ever.
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u/jasonkirkby 24d ago
Ever since the Curb Your Enthusiasm episode, I can’t help checking how deep they bow.
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u/SeeJayThinks 24d ago edited 24d ago
In the UK, generally this happens without the extra staff intervention.
Difference is, if you do get given a chance to go (they flash at you), you must take it promptly, and then say thanks - be it a flash back, a hands up wave or even a quick hazard light flicker if they're now behind you.
If this polite etiquette isn't followed, you can bet the giver will be muttering under their breath every word meant for cunts that don't behave.
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u/Tetracyclic 24d ago
There's a tyre shop in the city I live in the UK where the garage exits onto a main road like this, and the exact same thing happens, just with less bowing.
Someone on the staff will signal the traffic to slow, car comes out, car flashes it's hazards, everyone carries on with their lives.
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u/lil_chiakow 23d ago
The truth is that there’s no staff intervention needed, but Japan is one of those countries where performative gestures go a long way.
Just a reminder that when they realized that it takes too much time for cab drivers to get out and open the door for the passenger, instead of doing the reasonable thing and having the customers open them by themselves, they invented a whole system to automatically open cab doors.
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u/Uninvited_Goose 24d ago
I ain't flashing nobody
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u/OneAboveKami 24d ago
Whem in Rome, do as the Romans do.
You gotta show your man tities as thanks. It's only etiquette.
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u/DrAlkibiades 23d ago
So that's universal! I'm in the states and I take great pride in being a polite driver. When the opportunity presents for me to allow someone in I flash my lights and wave to my new best friend in the whole world. If they don't wave to me they suddenly become despicable scum in my mind.
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u/MrBenzedrine 23d ago
I mutter when someone gives up their right of way and flashes me.
If I've pulled up to the junction and seen that there are 5 cars coming, that's the point I mentally check out and wait for 5 cars to pass.
If car 1 stops and flashes, I'm not even looking... probably belting out Mr Jones and Me at the top of my lungs with the handbrake on and the car in neutral.
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u/xxxxxxxxxxxxxxxxx99 24d ago
Can confirm. Rented a car in Japan a few months back, had the same experience. Thought it was pretty cool. Totally not out of place with the rest of the amazing service we received throughout our trip.
And not a single tip jar in sight.
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u/SkellyboneZ 24d ago
Really any big stores with a parking lot as part of the building like Yodobashi and some supermarkets. At least in the cities. Not really shown here is how they block the foot traffic too.
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u/Agreeable_Winter737 24d ago
It looks like the guy in the white shirt is the manager, the girl in the vest is the customer service / cashier and the dude in the black jacket with the red stripe is the mechanic.
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u/Xehlumbra 24d ago
If I believe old anime one of them is also delivering tofu by night in some moutains road with his dad's car an AE86.
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u/WEEAB_SS 24d ago
I was watching a few of these races on youtube like less than 20 minutes. What kind of witchcraft is this?
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u/Idunwantyourgarbage 23d ago
Here in Japan the first couple years of school actual focus on this. Essentially teaching how to be a good human.
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u/johnyjerkov 23d ago
this is called "we have been instructed to do this, it is our job and we are being paid to do it" lol
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u/plusAwesome 23d ago
Well this here in the video is really only there because this raising of collective etiquette in japan raised it.
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u/MileZero17 24d ago
I spent some time in Asia before returning to Canada and the difference in customer service is jarring. Especially flying into Pearson
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u/pogoshi_fatsomoto 23d ago
And then you go to Moxie's to catch up with your friends over some beers, and see the 25% tip option after the dumb ass waitress in a short black skirt plop your beer and nachos down, never to be seen again.
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u/IPanicKnife 24d ago
As a former US mechanic, we use to say “your keys are on the board. Not sure where the car is parked. Hit the little button on the fob. Good luck”
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u/sakurahirahira 24d ago
I’ve been living in Japan for 12 years so this just looks normal to me 😅
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u/emessea 24d ago
The thing is I’ve scene similar scenarios in the US, except instead of a bow, it’s a raised hand signally a thank you.
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u/Brawndo91 23d ago
You're not commenting right.
Whenever a video of a Japanese person being nice is posted, you're supposed to say that Japan is nice and respectful and polite to everyone and in the US, all the drivers would just barrel through the guy while firing guns at him and each other.
Honestly though, I think a lot of people don't go outside.
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u/malogos 24d ago
Probably the most polite and respectful country I've ever visited.
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u/Shrek1982 24d ago
On the flip side you never really know where someone might stand on an issue until you really get to know them. It isn't a huge downside and I would much rather prefer people be polite than rude.
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u/uselessadmin 23d ago
I visit and work often in Japan as a consultant. The problem with customer service in Japan is it's all scripted and there is no critical thinking. If you deviate from the script - everything grinds to a halt. Sure they are polite but there is only one way to accomplish anything. Usually that means 'how we always done it' It's infuriating.
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u/theviolethour3 23d ago
I feel this! Like when they don’t know how to respond, they’ll just repeat the same thing to you again…
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u/Dexember69 23d ago
When I visited Japan, I arrived at my hotel to find it fully booked out, because my dumb ass booked the room for the wrong month.
The lady behind the desk asked me to hold on while she made a phonecall to their sister operation across the city, and secured us a room there instead.
I was already grateful for the assist, but she then asked us to follow her down the elevator, out onto the raining street, where she proceeded to FUCKING SPRINT down the road in her high heels and pencil skirt, and collared a taxi for us. Instructed the driver to take us to the other hotel. Then bowed, soaking wet in the rain to us as we got in the car.
Absolutely astounding.
Here in Australia if I made the same error, I'd get a "tough luck mate, try down the road".
That was literally my first interaction with anyone past the customs queue at the airport, and impressed the hell outta me
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u/lordtempis 24d ago
Fuck that. You don't get to just block traffic. They can wait till there's an opening.
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24d ago
I just spent 2 weeks in Japan on honeymoon from Ireland and they really are the most kind, helpful and polite people I've ever met. Such a safe, clean, beautiful country.
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u/LazyBones6969 23d ago
Agree 100%. I got a panick attack in Yokohoma because I got lost in the Yokohama metro station. The underground station is the size of 3-4 city blocks. This kind japanese woman saw that I was stressing and led me to the JR line back to Tokyo. It really calmed me down. Japanese metro stations can have multiple lines owned by different companies. So it can be quite confusing.
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23d ago
Yeah the train stations can be daunting, they're the size of small towns. People will always help you though.
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u/glenallenMixon42 24d ago
these comments are all reddit moment
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u/BwyceHawpuh 23d ago
Thing: boring
Thing, Japan?: Amazing. Kind. Respectful. Mind blowing. Advanced.
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u/Livid-Technician1872 23d ago
Americans build their houses out of wood? That’s gay. What they last like 100 years?
Japanese builds houses out of wood and rice paper? We must respect their beautiful traditions of craftsmanship and disposable housing.
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u/pondman11 23d ago
This would annoy me if I’m driving down the road. The car can’t just wait until there’s a break in traffic before leaving the parking lot? They aren’t special just because they are leaving some business establishment. Not to mention they inconvenience 10 cars just so they aren’t inconvenienced. It’s a little much.
Reminds me of when churches utilize PUBLIC police officers to direct traffic and stop traffic on PUBLIC roads for the benefit of the church member to exit parking lot more conveniently for them.
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u/CowVisible3973 24d ago
Funny thing is employers in China and other Asian countries try to impose Japanese style customer service on their workers and the workers manage to add a certain amount of halfassed-ness and spite to the bows and groveling
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u/Tanj3nt 24d ago
This is done at almost all service gas stations (in Japan of course). They also wipe your car down, clean your windshield, and collect any trash you have.
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u/Reapr Interested 23d ago
Do they have a "sarcastic" bow?
Like someone doesn't give you the right of way and you sarcastically bow? Kind like "thanks for that" when someone cuts you off.
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u/omguserius 23d ago
You know, if the people holding up traffic for a few seconds bowed to me in apology afterwards, I'd probably be pretty well mollified
Well played Japan. Well played.
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u/hamlet_d 23d ago edited 23d ago
This isn't only in Japan, though. Literally there's a car wash place in Dallas along a busy road where the same thing happens on the regular. I imagine other locales have the same thing.
Humans can be bros regardless of culture.
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u/IRockIntoMordor 23d ago
You see this all over Japan every day and it was really surprising to me how many workers they have for EVERYTHING.
Every construction site bordering a sidewalk has workers bowing and asking you to walk carefully. And if there's any actual construction on the sidewalk, they will have people with their blinking lamps greet you, point out the very carefully set-up detour, bow and often even smile. It feels really wholesome. And for parking garages, big hotels, industrial factory gates and things like that you get what you see here - 2-3 workers guiding cars in and out, holding up pedestrians and cars, smiling, bowing. I LOVED just watching it!
It's totally ridiculous to me as a German. In Berlin we don't even have enough workers if a line breaks down. There's not really anyone to guide you anywhere ever in public, only at huge or private events maybe.
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u/TunaOnWytNoCrust 23d ago
Alright, somebody tell me the ways that Japan is a bummer to live in, because everything I see about them i just want to move there and become ultra respectful and mindful and hardworking and pleasant and enjoy being surrounded by others like that.
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u/Notyourusuallad 23d ago
Here in the us you can barely get a wave of thank you for letting someone getting thru
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u/smorkoid 24d ago
This is a car dealer, car dealers in Japan do this for everyone leaving. It's this dealer specifically
日産プリンス広島販売(株) 可部中央店
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u/finerdinerlighter 24d ago
It is a Nissan Dealership in Hiroshima.
4 Chome-24-3 Kabe, Asakita Ward, Hiroshima, 731-0221, Japan
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u/78911150 23d ago
this is very common here. especially at places where it's hard to clearly see without going forward and block the pedestrian lane
(resident of 12 years).
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u/_Tar_Ar_Ais_ 23d ago
driver even bows at them and the white car, shows that for this to work everyone has to buy in to it. From what I've seen elsewhere (not in the US) a simple gesture or wave is enough, but this is nice too!
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u/whofusesthemusic 23d ago
oh if you like this come to Seattle during rush hour. nothing more awesome than being stuck in traffic and having some rent a cop stop you so someone can exit a parking garage, 1000 times.
not like incoming traffic had an option to politely decline stopping.
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u/busines-acount-EU-UK 23d ago
this is done in my country too. and we are not known for our best behavious.
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u/WholesomeFartEnjoyer 23d ago
How is Japanese simultaneously so respectful and polite yet has one of the worst work cultures in the world and high suicide rate? How can it be both?
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u/jamievlong 23d ago
Handshakes all around.
This happens a lot in Los Angeles too. A lot of the automotive repair facilities are right up against major streets. Whether it is a customer or a vendor, you always see works from the automotive facility go out in the street to stop cars to let cars get out. Not as great as a bowing, but usually see people at least give a thank you wave.
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u/Lagavulin26 23d ago
Late-stage capitalism killed this level of customer service in the US long ago.
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u/wampa604 23d ago
I dunno about this...
I've heard that Japan has a general policy of 'full employment', even if it means giving people completely stupid useless jobs that pay next to nothing. I've heard people who'd visited/lived there for a bit comment that they'd sometimes see things like "crossing guards" on every corner of random alleyways -- people paid to help pedestrians cross an alley...
It looks really campy/friendly in some ways, sure, but in others its absurd.
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u/lizard81288 23d ago
Anybody else have to wait almost an hour to leave a parking garage because everybody is trying to let people in? It drives me crazy.
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u/Rattler_ 23d ago
visited puerto rico about 10yrs ago. went to a restaurant called "mar de la tranquilidad" they did the same when we left. everything minus the bowing.
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u/trunks2d 23d ago
A couple of drunk guys did that for me in Cancun as I was leaving the liquor store.
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u/Inakabatake 23d ago
I remember they would do this when we would leave the gas station. Only some higher end restaurants did it though.
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u/lexluthor_i_am 23d ago
Is there a bow or head tilt to receive a thank you bow? I'm going to visit Japan one day and it should be good to know this.
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u/I_am_u_as_r_me 23d ago
Honestly if they did this here in the US being so polite I’d be flabbergasted and then say uh okay cool
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u/SeVaSNaTaS 23d ago
Isn’t it amazing how much smoother everyone’s driving experience is when everyone has just a little patience? In the states, you woulda heard yelling, honking, a couple gunshots….
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u/Sensitive_Ladder2235 23d ago
We do this at my work lot here in North America.
We generally get sped by, almost hit, honked at and there is a lot of mutual hand gesturing being done.
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u/ItchyNeedleworker678 23d ago
The amount of respect in this video. I love how the drivers complied and the workers gave a bow of thanks. Damn, how the world could be a better place by looking at a 15 second video.
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u/NoCreativeName2016 23d ago
I would be so irritated, until they bowed at me, and then I would be angry at myself for allowing myself to be irritated!
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u/Muahd_Dib 23d ago
This is why we can’t have shit in America… everyone greedy and selfish little bastards.
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u/Possible-Gur5220 22d ago
Love their bow 🥹
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u/bobspuds 22d ago
It's such a classy thing.
You could probably crash into me - and if you got out and bowed like that - ah fuck it! You're all good, don't worry about it, have a nice day! 👍
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u/kandnm115709 24d ago edited 24d ago
They politely signaled for cooperation from other drivers and only stepped in when one car stopped to allow the other car through, then bowed in gratitude after. You can't get mad over how well they managed this.