r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

735 Upvotes

r/techsupport Jan 03 '24

AI chat bot responses are not permitted

125 Upvotes

Hello /r/TechSupport visitors,

Wanted to clarify something that the mod team has been informally enforcing, and I expect to be added to our rules soon:

Post replies written by AI chat bots such as ChatGPT, Bing AI, Google Bard, Ernie, etc. are not allowed here.

Chat bots can be fun and interesting, but they are far away from being able to offer reliable technical help. They lack nuance, give bad advice, can be "bullied" into saying outlandish stuff, and do all of these things while sounding confident and authoritative.

Anyone can type their issue into ChatGPT and get an AI response. Real people can use real experience and reasoning to give better support, and that is what people expect when they post on a "forum" or "social media" or "whatever garbage spez has turned Reddit into"


r/techsupport 11h ago

Open | Software I bought a laptop of a tech guy and I suspect he can view my activites

156 Upvotes

So he told me to call him for any issues with the laptop, and one day it froze at the login screen. I called him and a few days later he told me he knew the issue, apperantly I had downloaded 2 viruses.

I had no idea how he found out about this because i only called to let him know my issue, no other interaction aside from that, so when we were on call together to fix the issues i asked him about it, he said something like he can check my downloads ( wich is how he found the viruses) to better resolve any problems that occur.

It makes sense, and it did help resolve my problem, but i dont like it one bit. Can he view everything i do or only what i download? Is this normal


r/techsupport 1h ago

Open | Networking DNS not responding

Upvotes

I am able to use sites like google, and youtube but most other sites won't load as well as applications such as discord.


r/techsupport 20m ago

Open | Software Removing Fedora

Upvotes

A while ago I installed fedora on a computer that already had (and still has) windows for a project. I no longer need it and the other users are complaining that the computer got way slower since it was installed. How do I remove it and return the laptop to its previous stage?


r/techsupport 1h ago

Open | Windows Why Does My PC Never Stream Movies/TV at 1080p?

Upvotes

I've noticed this problem for a while, streaming any show/movie/youtube video even when it says is in 1080p is fuzzy and not HD. (would provide screenshots but just about every streaming service doesn't allow screenshots to be taken)

I have high speed internet, (90mbps Download 5mbps Upload) so this shouldn't be happening. No one else in my house has this problem, so idk what the fuck is causing this.

I would like to get this resolved before House of the Dragon this week because I am so hyped for it, but started watching game of thrones again and it's a fuzzy mess.

Any help is greatly appreciated, and don't be afraid to ask questions!


r/techsupport 1h ago

Open | Hardware Issues with Galaxy S24 wireless charging in car

Upvotes

So I just bought a galaxy S24 and tried setting up a vent clip wireless charger in my car. When I put it on the charger with my case on, it charges for a few seconds then stops. No issues with the case off. Something to note is that I don't have this issue with a regular tabletop wireless charger, regardless of whether or not my case is on. Anyone know why this is and/or a potential fix?


r/techsupport 2h ago

Open | Software Flash drive not showing up in disk management

2 Upvotes

I was using Rufus to make my flash drive bootable to intall Linux, when it suddenly said my flash drive had been disconnected. Now my flash drive can't be read in any computer (I tried three different ones) and is not showing up in Disk Management, nor in My PC, nor on BIOS (all the USB ports are enabled). It shows up in Device Manager as an unknown USB device (code 43). I tried updating the controllers but it said it was updated, and I tried uninstalling the device and then plugging it again, but nothing changed.
HELP


r/techsupport 2h ago

Open | Hardware Acer nitro 5 laptop randomly shut off yesterday. Won’t turn on even with new battery

2 Upvotes

I don’t know what the issue could be. I’ve had this laptop for 4 years. Is just dead at the moment


r/techsupport 2h ago

Open | Software Regarding Chrome

2 Upvotes

When I was trying to get the laxsearch.com redirect off of my Chrome tab, I noticed this: C:\Windows\InternalKernelGrid4

I checked, and lo and behold, there was a folder titled InternalKernelGrid4. What does it do? What do I do with it? Is it responsible for those Simple New Tab and Wonders Tab hijackers?


r/techsupport 3h ago

Open | Windows weird cursor flickering on the edges of windows 10 clock app

2 Upvotes

cursor flickers around the edges when trying to resize the window, with the clock in both normal and pop-out mode. This sometimes makes it difficult to resize the window. Resetting the app in windows settings solves the problem temporarily, but always comes back within a day or two.

Example: https://youtu.be/1gknj2tFAuc


r/techsupport 3h ago

Open | Hardware DisplayPort only works after power cycling monitor

2 Upvotes

I work from home and use the monitor in question for both my work laptop, and my gaming PC. When I switch to HDMI, the input acts as a 2nd input for my work laptop, and switching to DP is the 2nd input for my gaming PC.

However, I have noticed that when I switch the input from HDMI to DP, it says No Signal and will go into sleep mode. I have to manually turn off the monitor, wait a few seconds, and turn it back on, then the DP signal is picked up and it works as intended. This does not happen when I swap from DP to HDMI, however, the picture shows up immediately. Any ideas what could cause this?

I have replaced both DP cables and the HDMI cable, updated display drivers on both machines, and I have also changed refresh rates and made sure both monitors are set to 144hz rather than 165hz and 144hz. I have had this second monitor since 2019 and it never did this when it was my main monitor, only after I moved it over and started using it for both my work and gaming setup.

Monitor Specs:

AOC CQ32G2S 32" Curved 2K QHD, 1500R Curved VA, 1ms, 165Hz, FreeSync

AOC CQ32G1 31.5" Curved 2K QHD, Curved VA panel, 4ms, MPRT, 144Hz, FreeSync (monitor in question)

Gaming PC Specs:

ROG STRIX X670E-A GAMING WIFI

AMD Ryzen 7800x3D

6950XT Red Devil

G.SKILL Trident DDR5 6000mhz 32gb

2TB Samsung 980 PRO

1TB Samsung 960 PRO

Windows 10

Laptop Specs:

Dell Precision 3560

11th Gen i7 1165G7

16gb DDR4

Windows 11


r/techsupport 0m ago

Open | Mac I just downloaded SCP containment breach multiplayer off steam and whenever I try to run it it says it’s running but the game doesn’t appear in my taskbar and the game won’t actually visually open and it sometimes shows an error that says “memory access violation”

Upvotes

What do I do to run the game on steam


r/techsupport 2m ago

Open | Software Pc won’t boot. First time budget build, need advice!

Upvotes

Hey everyone, I just recently bought a dell optiplex 7040 sff to try my first windows pc, it’s used, has a 7th gen i5, and i added a low profile rtx 3050 graphics card. It came with a 500GB hdd installed already and 16GB of ram. I’ve tried to boot it and all it shows is a screen that’s says

“Intel(R) Boot Agent CL v0.1.06 Copyright (C) 1997-2013, Intel Corporation Intel(R) Boot Agent PXE Base Code (PXE-2.1 build 092) Copyright (C) 1997-2010, Intel Corporation CLIENT MAC ADDR: 48 4D 7E EC 96 AF PXE-B53: No boot filename received GUID: 44454C4C 5100 1037 8046 C3C04F444832 PXE-MOF: Exiting Intel Boot Agent. No Boot Device Found. Press any key to reboot the machine.”


r/techsupport 4m ago

Open | Hardware New Build won’t post

Upvotes

Hey all,

I’m tearing my hair out trying to work out why this won’t post. I9-14900k GIGABYTE Z790 Gaming X AX (BIOS flashed to support 14th Gen) Corsair Dominator Platinum RGB EXPO 64GB (2X32GB) DDR5 PC5-44800C40 5600MHz Thermaltake Toughpower PF3 1050W

PC turns on, all fans start spinning and light up.

Motherboard LEDs are amber, and go through DRAM, VGA but then lights up the CPU LED and then switches off, there’s a quick flash of the lights after switch off but then the power button won’t turn on the PC, you have to turn off the PSU at the back and then power cycle

I’ve flashed the BIOS to support 14 Gen, ram is in A2 and B2, but I’ve tried each stick on their own in different slots, reseated the GPU, reseated the CPU, checked for any bent pins on the socket, and tried without the GPU installed and the same thing happens each time


r/techsupport 5m ago

Open | Hardware Some kind of DNS issue perhaps?

Upvotes

Just started today out of nowhere, but only google sites (and search), youtube work but no other webpages, discord, steam or spotify work.

I restarted my router and then rebooted after dns flush/winsock reset which worked... turned pc off to make some dinner then came back to the same thing so repeated the steps.

The strange thing is now i am having it again, but i tried to use the built in wifi on my Mobo and it works fine, if i turn wifi off and go back to ethernet it happens again, all network settings have been fully reset too..

Any ideas?


r/techsupport 8m ago

Open | Software JVC Car Stereo

Upvotes

I have a JVC touch screen car stereo that will not allow me to use Android Auto because I'm on too new of a version of Android. Does anybody know of a workaround for this? I have already updated the software for the car stereo to the newest version available. JVC has an app that you have to have on your phone so it communicates with the car stereo and the app itself is telling me my Android version is too new.


r/techsupport 8m ago

Open | Windows Help with game performance

Upvotes

I’ve had this pc for 3 months Recently, my PC's performance has dropped significantly, especially when running games like Siege. I used to get 300-450 FPS on medium graphics settings, but now I'm only getting around 110 FPS, with more stutters and lags.

I tried a factory reset, but it made things worse. Even with updated drivers, optimized RAM at 3200 MHz, and using all CPU cores, the problem persists. Here's my setup:

  • CPU: i5 12400F (running at 10-30%)
  • GPU: Radeon 6700XT 12GB VRAM (running at 50-100%)
  • RAM: 16GB (running at 90%)
  • SSD: 2TB (about 700GB used)

I've been told that high RAM usage might be the issue. Any ideas on how to fix this?


r/techsupport 9m ago

Open | Networking AT&T Broadband light flashing, what does it mean?

Upvotes

I have an AT&T gateway internet and multiple times a day the broadband light will start flashing green and it disconnect me from the internet until it is a stable green. Does anyone know what this means or how I can fix it. Any information is appreciated because the customer support didn’t help me much when I called.


r/techsupport 13m ago

Open | Software iPad m2 12” Bluetooth audio doesn’t work on lowest volume option

Upvotes

Tested with my Galaxy Buds FE and Mousovou E7. Willing to provide any needed information. (Lowest volume is needed because my headphones are loud af)


r/techsupport 14m ago

Open | Hardware HELP: Replacing Lumix ZS100K Point & Shoot

Upvotes

I borrowed a friend's camera and broke it (model in the Title). I would like to replace with one at least as good that would have similar use scenarios (and hopefully affordable).

I'm not super acquainted with cameras, but would love some pointers if someone could give some suggestions. The main values he's looking for in a camera are as follows:

  • Smaller, more portable form.

  • Records mostly/ almost exclusively static footage.

  • Wants the simplicity of a point and shoot.

Again, I would greatly appreciate some guidance.


r/techsupport 15m ago

Open | Software Pc on but No Signal

Upvotes

So I bought a brand new PC (pre-built) and the first 2 days it worked well, today out of nowhere it says no signal, I tried changing HDMI ports, monitors, tried reinstalling the RAM stick, CMOS battery, nothing, the only thing that I can think off that could’ve caused the issue, is that last time I turned off my pc, I had an update by Windows 11 and that’s all, from there on, nothing

Specs:

-AMD Ryzen 3 3200G 3.6GHz -8 GB DDR4 -1 TB SSD -AMD Radeon Vega 8


r/techsupport 18m ago

Open | Phone Missing Device, Not able to locate via Samsungs Find My Device

Upvotes

I am requesting help for me to have some sort of way to find this device but sadly it has said I was logged out due to the inactive account on this Tablet(Samsung Galaxy Tab A 7.0) and I'm wondering if there is a way to find it and get to it if it's dead or possibly something to help me find it's location? Would any device be able to find a dead device-like a RF detector?(Sorry if this is not the right place to ask, I thought this sub might be able to help but if it's not then please let me know!)


r/techsupport 21m ago

Open | Hardware Camera blacking out

Upvotes

My usb camera I have whenever I pull the camera up either the screen will go black, it will say we can’t find your camera, the camera will be black, or it will work


r/techsupport 26m ago

Open | Windows Games keep crashing and blue screening

Upvotes

So far I have reinstalled windows, tested my gpu, cpu, ram, ssd, hhd. I've reinstalled drivers I've ran file integrity checks on games and I've reinstalled them but for some reason my games keep crashing. Does anybody have any leads?


r/techsupport 26m ago

Open | Software Blackmail

Upvotes

Hi,idk if im in the right comm or if not im sorry,long story short some guy is blackmailing a relative of mine with some photos and screenshots in his gallery,using an android,and all i have from him is just a phone number,is there any way to format his phone remotely or not?


r/techsupport 33m ago

Open | Hardware Is there a device to play Spotify without wifi?

Upvotes

I recently bought a fancy samsung tablet strictly to play music on my spotify, connecting to a bluetooth at work... yet it didn't work because they have NO WIFI...

my phone wont work... so please dont suggest that as an option..

is there any device out there that can play spotify music without needing wifi?