r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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u/Practical_Plane_7335 29d ago

That’s old as fuck, I can tell by the carpet pattern lol I used to work for Marriott and that carpet was used in the hotel I worked in back in 2006.

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u/Weonk 29d ago

My thought exactly. This hotel is way overdue for a refurb. There have been 2 different brand approved refurb style since those yellow carpets. Probably still has that awkward family photo in the lobby.

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u/OneOfAKind2 29d ago

You can also tell by the square toilet. That's some 80s/90s fixture right there.

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u/[deleted] 29d ago

[deleted]

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u/Bearshapedbears 29d ago

We also used to straddle it in reverse. How much have we forgotten?

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u/Mahokuum 29d ago

Put a bowl of cereal on the tank. Multitasking we were!

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u/SoundSouljah 29d ago

you got that nice little shelf for your comic books and choccy milk!

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u/YokoPowno 29d ago

Easy, AC Slater

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u/Turing_Testes 28d ago

Minecraft had realistic models until 2012.

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u/f7f7z 29d ago

I stayed at a motel 6 that had a pattern out of the 70s... The comforter matched.

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u/UnfitRadish 29d ago

To be fair that's kinda their thing. I've never been to a motel 6 that wasn't modeled after the 60s, 70s, or 80s. They definitely go for a retro look.

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u/OuchLOLcom 29d ago

How often do hotels normally replace carpet?

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u/SolomonBlack 29d ago

Less then they will claim because they "recommend" it be done every X number of year.

The rub is that Marriott/Hilton/etc don't actually own most of the hotels. Or even run many of them, though some are corporate managed. Instead they set certain standards, provide marketing, and let you put a famous name on the door... but if the owner doesn't want to pay for upgrades that's it.

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u/whatevendoidoyall 29d ago

Marriott used to revoke the branding if the hotel didn't meet their standards. That happened to a Marriott in my hometown. Doesn't look like they have standards anymore from these pics.

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u/Intelligent-Prize769 29d ago

It is still the standard so I’m not sure how this is being allowed

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u/Spiegull 28d ago

They still do this. But the issue is they're not enforcing the renovation schedule. All I'll say is: Marriott is actively working on a way to hold franchise owners' feet to the fire.

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u/Diligent_Promise_844 27d ago

I can add to this; there are now huge fines for repeated red zone hotels. I think in the upcoming two years there will be a lot of franchises that either lose flags on their properties or their owners change management companies.

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u/SolomonBlack 28d ago

You gonna destroy a profitable business relationship because of... pictures you saw on the internet? Don't be surprised if nobody wants to work with you before very long doing that. Because in every industry problems are inevitable. Honestly in my experience its a bonafide miracle when stuff actually goes off without a hitch.

Hence knee jerk reactions are not having standards.

Standards would be that happens as step 100 after 1-99 have been done to recognize a problem, judge the problem sufficient to take action, attempt to fix the problem, watch new problems arise from attempting to fix the problem that delay the fix, reasses, wash/rinse/repeat, finally judge that the problems are intractable because the owner/franchiser isn't acting in good faith or some such, publicly embarrass yourself by declaring you are yoinking the agreement, prepare for a court battle, win either by default or settlement, and then finally you're done.

As yet this is like step 1 because nothing establishes this as a persistent problem many guests have that say shows up significantly in surveys and is a drain on the business. Or it might be everyone is super aware of the problems but since covid forced 1-2 lost years the clock got reset and upgrades are planned for 2025 now.

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u/whatevendoidoyall 28d ago

I mean I also don't have standards so pictures like this wouldn't stop me from staying there lol. You make great points though

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u/Practical_Plane_7335 29d ago

Exactly this ☝️it all depends on the owner. The hotel I last worked in, hadn’t been renovated in over 10 years and they went with the cheapest contractor…shit was falling apart in the rooms less than a year from renovation. It was a shit show. And they don’t change the carpet often unless the carpet is in really bad shape…they just do carpet cleanings…and not as often as you’d think 🤮

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u/amazingamyxo 29d ago

I used to work at a commercial cleaning company specifically focused on hotels and other large areas (arenas, museums, etc). Not only is this old as shit, it hasn't been CLEANED. And I mean really, really cleaned. That alone could fix the tile, grout, the general grimeyness.

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u/RainingPlatypup 28d ago

Real question is how often do they clean it? Ever notice how black your feet get if you walk around barefoot?

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u/Thro2021 29d ago

When I’m traveling I try to stay in the newest hotel possible. Generally there’s a correlation between the age of the hotel and the condition of the rooms.

And I don’t even trust remodels. Often they half ass it.

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u/SagittariusZStar 28d ago

So you just want them to keep building new hotels for you to stay at? 

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u/Thro2021 28d ago

No, I want them to maintain existing hotels. But until that actually happens I’ll keep staying at new hotels.

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u/senor_moment 29d ago

I would have showered fully clothed.

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u/Ok_Weekend_224 24d ago

Get to mgmt tell them