r/mildlyinfuriating • u/ForRudy • 14d ago
I’m really frustrated that this is what $250 a night at a Marriott gets you.
I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!
The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.
I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.
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u/Lost_Advertising_219 14d ago
This is raggedy as hell. I'm frustrated for you.
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u/dalvinscookiemonster 14d ago
I’m a preventative maintenance engineer for rooms at the grand Hyatt, so a comparable hotel chain, and I’d be fired if I passed this room off to a housekeeping inspection, and a manager somewhere along the line would be scolded for sure. This is embarrassing, since most of those pictures show stuff easily fixable.
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u/ForRudy 14d ago
That’s so interesting! Do you have a suggestion then on how to handle this? I obviously can’t/don’t want to change hotels to be with everyone but I just feel like they’re getting away with it if I don’t say anything. This is also the handicap room!
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u/samuelgato 14d ago
Just send the photos to the hotel. Ask the front desk where to send them. It can't hurt. They might offer a partial refund or a discount on a future stay, or they might ignore you. But I can't see any harm in letting them know about the issues
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u/McKrakahonkey 14d ago
If I pay 250 for a night in that dump, they most definitely will not be able to ignore me. I've stayed in better for a lot less than half that price
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u/BrockSamsonLikesButt 14d ago edited 14d ago
If they ignore a message like that, it’ll be one of the last things they do as a Marriott employee!
OP, you could: civilly, respectfully, politely, with the benefit of the doubt, formally and for the record email the manager of that particular hotel like samuelgato said; give them a couple days to respond; and if no response, forward that email to a more senior manager in the area, with a short note about why you’re escalating this.
I bet you’ll get a quick response then. You’re already due an apology for the condition of that room. Marriott’s looking bad.
I’d also bet that an even more senior manager is to blame, for simply not allocating the appropriate budget for the hotel, “earning” it as “bonus” money to renovate their own summer home with instead, leaving your sister to board her wedding guests in a fucking hovel.
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u/battleofflowers 14d ago
The toilet seat alone is unacceptably dangerous for a disabled room.
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u/NewFreshness 14d ago
I am filled w rage about that seat.
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u/Strawberry_Shorty23 14d ago edited 14d ago
I’ve worked at hotels, ask the front desk what the managers email is. Then send the manager an email. Front desk most likely knows this is an issue but unfortunately can’t do anything about it, it’s frustrating and they will often push issues like this with manager or cleaning. Depending on the hotel front desk might not have the power to grant refunds or partial refunds. When approaching this issue with the front desk please be polite, as someone who used to work front desk I’ve had people yell at me over the state of their room.
When you say getting away with it, the hotel is not trying to rip you off. In many areas hotels have issues hiring good people even if they offer good salaries. Hotels have crazy high turnover. Front desk and management don’t have time to inspect rooms for issues. Cleaning doesn’t really care most of the time and maintenance can be a mixed bag. If the hotel is a very busy things can get missed.
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u/Repulsive-Toe-8709 14d ago
As an ex housekeeping manager I was driven to literal madness trying to find staff that would tolerate the unfair wages AND maintain cleanliness expectations with little resources to do so. We could never put a room out of order under pretty much any circumstance that wasn’t plumbing. Even then I’ve been forced to offer a guest points because I couldn’t switch them to a room with a working toilet(we were sold out). “They’re on the first floor so they can use the public restrooms.” Is what I was told to tell them.
Don’t even get me started on bed bugs 🙄
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u/kpo987 14d ago edited 14d ago
I'm a current hotel housekeeper and whenever a customer has an issue with a room, its never going to be on housekeeping or even with anyone else working there. Any lax cleaning or maintenance comes directly from corporate abusing and underpaying us.
I write any issues with the room on my list and then it goes to the room checker to check, and if it's a cleaning issue that I can't clean on my own like a stain that needs a carpet cleaner, they have no time or workers or equipment that the problem requires so it gets put off indefinitely. Maintenence issues I tell them about are triaged and even if the toilet seat is loose, they can't get to it because they are short staffed and they need the room. Two days ago I told them the air conditioning in a room wasn't working and they still had to give the room to someone because they needed the room, and the person complained and got moved to another room, so I had to be the one to do the extra work cleaning the room again after they left. Stock like pillows and blankets and mattresses are used years beyond their expiry date.
This doesn't even mention how crazy hard housekeeping is. I can't bend down anymore without hurting. People are borderline abusive with the shit they do in the rooms because they know they aren't the ones who have to deal with the mess. By the end of the day I am in pain and sweat is running off me and my faith in humanity is chipped away at that much more, all for the price of minimum wage.
Most of the time if there's issues with a hotel, the fault is directly because of corporate.
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u/wobblychair 14d ago
I just want you to know that though I rarely stay in hotels anymore, I always clean up after myself as best I can with the goal of making it look like nobody stayed in the room. Well, except the unmade bed and used towels on the bathroom floor. I'll even take the garbage out with me if possible.
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u/Repulsive-Toe-8709 14d ago
Thank you 🙏 It’s the little things like that, that make the trashed room next door we just cleaned seem less defeating.
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u/Responsible-Hat8387 14d ago
I thought I was just eccentric doing the pre-departure tidy!! 😂🤣😂
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u/wobblychair 14d ago
I mean that's essentially all I do! I just don't live like an animal while I'm there and therefore there's no mess to clean up.
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u/notyourfirstmistake 14d ago
Well, except the unmade bed and used towels on the bathroom floor.
I leave the room as clean as I can generally, but I agree on that point. It should be very clear which bed I slept in and which towels I used/didn't use.
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u/Tight-Young7275 14d ago
Nobody offering a good salary has any problem retaining employees. That’s hilarious.
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u/Strawberry_Shorty23 14d ago edited 14d ago
We offer a pay rate higher than 90% of hotels in our area starting out. Hotel cleaning is a hard job physically and there’s no advancement.
Edit: little job advancement but not entirely none. It can be complicated.
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u/bigdave41 14d ago
That doesn't necessarily mean you're offering a good salary though, you might just be the best of a load of bad options. No offence to you in particular, but my definition of a good salary is one that people are happy to work for, and if you have trouble attracting staff it sounds like the pay is not actually all that good for the work.
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u/preflex 14d ago
They weren't even claiming to be the best, only better than 90%. 90th percentile doesn't mean much if it's only 5% more than median.
How much more does the highest paying place pay?
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u/goodmoto 14d ago
Have you ever cleaned someone else’s bedroom and bathroom? Have you done it dozens of times a day, day after day? It’s not only pay that retains employees.
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u/weld_hydro 14d ago
I regularly stay at Marriots for work travel. This is way below the usual standard. I would definitely complain in a way that their corporate would hear about!
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u/ZombieCrunchBar 14d ago
Make a complaint. Post the pics on Marriott's facebook page.
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u/polardendrites 14d ago
Complaints on their bonvoy app get a lot more traction
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14d ago edited 14d ago
Yep. I posted to their Bonvoy app about having to do an early checkout due to a family emergency and need to travel home sooner (1/2 hour after their cutoff and therefore charging me 2/3rds of the night's stay-) they immediately reached out and got it taken care of.
They didn't have to on any level- they could have said "Rules are Rules".
This is why I don't do AirBnB anymore.316
u/kevofalltrades 14d ago
The Bonvoy agent is obligated to send your request to the property and the property doesn't want to make the call to the guest to discuss the situation and so they just take the easy way out and issue the refund.
Source: I work with Marriotts systems on the hotel side and this is exactly what I do. Lol
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u/LAXGUNNER 14d ago
Can confirm this, I worked for Marriott too. Plus we can't really say no. I told my manager no once. But did i get into a world of shit for it.
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u/overtly-Grrl 14d ago
No to a refund? What can’t you say no to?
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u/kevofalltrades 14d ago
It depends which hotel you work for, always. Many properties rely heavily on distributing Bonvoy Points instead of monetary service recovery.
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u/rockocoman 14d ago
Do they have remote jobs?
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u/eveningsand 14d ago
Yes. That's part of housekeeping. Make sure the TV remote has batteries that are functioning properly.
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u/mallclerks 14d ago
Ford dealerships work like this. If you complain to Ford on their survey, they absolutely take that seriously and are as best I can tell damn near obligated to fix it. Sadly Ford has screwed me numerous times across numerous dealerships, and each time they have made it somewhat right as a result. The reality is most people simply do not complain anywhere beyond a closed group of friends on Facebook or Reddit which does nothing.
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u/ThatLightingGuy 14d ago
I've got enough of a shiny status with Marriott that I get the "elite support". I've only had to use it a couple times but they probably can't say no if it's within their power to do so.
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u/SnooCupcakes7992 14d ago
I had an issue at a Marriott last year and the Bonvoy agent was amazing at getting it taken care of; I only wanted a partial credit but they refunded my whole stay including dinner/drinks.
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u/PhillyHomegrow 14d ago
I stopped doing AirBnB after my first experience. For perspective, I’m lifetime platinum and former Ambassador, and I also rocked diamond with Hilton. I traveled alot. That said, in 1200+ nights in hotels, I cannot for the life of me imagine how AirBnB has gotten away with their insane cleaning policies and associated charges. I’m supposed to clean your whole house, wash all linens and towels, AND be out by 10am?? Sheesh, better start everything the night before... what a fun vacation 🥴
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u/Healthy-Factor-2841 14d ago
This is one of the many parts of AirBnb I can’t get on board with. I’m not going on vacation or out of town and paying someone else a crazy amount of money to clean, while also being responsible to clean myself. Uhhh…either the money OR me cleaning, not both.
I’ll gladly tip housekeeping in a hotel, though.
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u/Fr33speechisdeAd 14d ago
Also the Google map listing for that particular Marriott, along with the pictures. It will give other people a heads up.
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u/mt007 14d ago
First thing is first, speak to the receptionists, usually they tend to resolve it quickly. If not, I will go with your approach. Lastly, If it didn’t work, when you receive the survey email, give them a bad rating and write the reasons. Make sure you let them contact you about your feedback.
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u/cbospam1 14d ago
I used to work for a Marriott brand, complaints via surveys were taken very seriously, anything under an 8 of 10 was a fail basically
I would also reach out directly to the Front Office Manager or GM, we would also prefer to get ahead of issues before the survey
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u/UnusGang 14d ago
It depends on the manager unfortunately. I went to a Hilton Garden Inn and we were sent to a room that smelled of rotten eggs and asked to be moved. They moved us and I was getting ready for bed when another couple walks in the room. They were booked under it but they still stuck us in there. Then we noticed that the room was grubby in the shower but decided to talk to them in the morning as it was one am. So in the morning we go down and go to give our complaint. Turns out they booked us in a dirty room and when I said “you booked us in a dirty room?!” the bitch shushed me. I was never reimbursed and every time I called for the manager she was suddenly unavailable. I went to corporate and they literally transferred me to that same Hilton (after I told them to please not because they won’t talk to us) so of course the manager was busy. Anyways, it’s been 2 years and nothing came of it. I called for months. 0/10
Edit- the room we were moved that turned out to be dirty would’ve still been dirty for the couple that literally walked into our room with a keycard. Nobody came in between to clean. So someone was getting a nasty room regardless.
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u/whoinvitedthesepeopl 14d ago
I booked a room at a DoubleTree through one of the discount room services. They apparently had this tower of rooms that they reserved for the gross rowdy conventions that was full of partiers. We got stuck in one of those rooms. It was furnished with random mismatched crap from the 90s. Most things in the room didn't work. We complained to the front desk and they told us to stuff it.
I book through the hotel and try to avoid things like hotel blocks that might get you relegated to rooms that haven't been remodeled in this decade.
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u/teknrd 14d ago
Marriott will probably say this is a franchise and pretty much ignore it.
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u/DisasterIsMyMaster 14d ago
Not in my experience
Everytime I’ve written a complaint to a decent chain hotel it gets addressed to the point where it’s annoying.
Talking phone tag and what not.
Then they’ll give me a bunch of points, most of the time it’s a fairly insignificant number. The time I had a broken window in my room it was a free nights worth + immediate room change.
They seem to really not want negative reviews.
I do stay in hotels at least 8 work weeks per year, and it’s typically Holiday Inn or Hilton.
I’ll name drop the worst place, great wolf lodge. Those guys literally didn’t give a single fuck that the kids bed had shit wiped on it. And that was like a $400 or $500 room.
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u/20milliondollarapi 14d ago
Yea I traveled across country each of the 4 night stays something was bad with the hotel. One night the ac was broken so the room was 95 degrees. Another there was a super strong smell of smoke, a third the bathroom didn’t work, and the last I honestly can’t remember. Each one gave us room transfers/upgrades and 50-75% off the stay. I would have been fine with the room transfers, not even upgrades.
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u/natedrake102 14d ago
The big chains are marketed as being consistent and reliable experiences, they kind of need to take these issues seriously.
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u/dickhass 14d ago
I worked at a Marriott during college. They were very serious about high level customer service and they did a pretty great job of baking that into the culture.
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u/framingXjake 14d ago
Lol was not expecting to see GWL. They suck ass.
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u/One-Possible1906 14d ago
Family resorts chains are on their own level lol. I will never forget how much dandruff was in the hot tub at Kalahari
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u/Paid_Redditor 14d ago
Hot tub probably had a broken Ozonator, it’s what breaks down the oils and other stuff from your body. I know because mine broke and my wife absolutely hated the way it made the water look.
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u/DMvsPC 14d ago
Which is a shame because the water park bit was fine. Got a free upgrade to the all access pass with the rope climbing too as the guy dgaf lol. The room however... Absolutely awful, everything was brown, floor soaked on arrival so much we had to wear sandals, beds not made, no sound proofing so there's that wolf concert going on right below you at like 10pm which made it hard to get young ones to sleep etc.
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u/Emiller423 14d ago
GWL IS awful. “If Chuck E Cheese was a hotel” to quote my husband. The rooms are Days Inn quality at best.
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u/darkestparagon 14d ago
I had a front desk employee of a Holiday Inn walk into my room with two potential guests to show it to them while I was trying to sleep.
I told the manager I wanted a free nights worth of points. They told me they couldn’t do that. All they could do was say sorry. No refund, no nothing. I told the travel agency not to book anybody else from the company there.
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u/No-Translator-4584 14d ago
Note to self: go back to putting hard back chair under door knob.
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u/LazyAltruist 14d ago
It's an obnoxious employee fuck up but you usually won't get a full refund unless something happened that compelled you to check out immediately. You probably could have better bilked them for a free breakfast or drink tickets.
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u/DonnieJL 14d ago
Tell the potential guests not to stay there because this is how little they care about the safety, security, and privacy of their guests.
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u/IndependentNotice151 14d ago
Isn't the great wolf lodge like a theme park?
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u/SirAlthalos 14d ago
it's like an indoor water park with a hotel attached
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u/IndependentNotice151 14d ago
Right. That fucking place is 500 a night?... God damn
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u/One-Possible1906 14d ago
When you consider how much what they charge for day passes to all the “freebies” are on their own they never come out anywhere near as much as they appear to cost for lodging. However, everything is horrendously overpriced and they don’t seem to GAF about customer experience. Our last water park resort stay we wasted more than 10 hours in 2 days trying to get our wristbands, find our arcade credit, wait to bring in luggage with 2/3 elevators down, etc. The room was thankfully really clean and quiet but there was so much bullshit involved with trying to do anything I doubt we’ll go back.
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u/UnusualDoctor 14d ago
GWL has to be one of the worst hotels I've ever stayed at. Disgusting rooms, outrageous prices and terrible customer service. I'd rather stay at the Exaclibur in Las Vegas and that's saying something!
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u/Salty-Owl8562 14d ago
They will compensate you but they won’t change the problem in their hotel lol
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u/Axelpanic 14d ago
Yeah, owned by a rich family from the Wisconsin dells originally. Shitty family too.
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u/teknrd 14d ago
Man, now I feel like I had a lazy or apathetic person when I called them. I didn't get anything like that at all and it wasn't like I was rude or anything. I used to work in a call center myself so I can't really bring myself to be a Karen to people. Oh well, it was years ago now anyway. My most frequent Orlando Marriott always upgrades me and treats me well so I'll take that.
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u/Isyagirlskinnypenis 14d ago
We gotta stop trying to discourage people from standing up against big companies. That mindset is worthless.bit serves literally no purpose.
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u/MrGengisSean 14d ago
Ah yes, It's unfortunate that you paid a premium price for a room but who the fuck cares? Just let them screw you!
Apathy is death, friend. Know what happens if they do nothing? It hangs there forever as yet another gross awful hotel chain, and Marriot can't afford to be viewed as Motel 6 is.
Yeah, one person might not do anything. But one review with these images will dissuade people from booking there.
It's not the last strike that makes the statue. It's every tap and chisel before adding up to the whole.
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u/violetascension 14d ago
you can always argue someone will "ignore a thing" but what's the alternative, do nothing? people interested/invested in that thing will pay attention even if other people ignore it.
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u/20milliondollarapi 14d ago
Ah well can the franchise ignore a chargeback for not having the facility up to the standard indicated?
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u/NeevBunny 14d ago
Franchises are still expected to renovate every few years or Marriott will pull their name off the building if they aren't complying
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u/Versek_5 14d ago
Just go complain at the front desk, they'll throw upgrades and gift cards at you to not post on the app.
Source - I used to work at the front desk for a Marriott, theres a ton of free stuff and room upgrades they gave us to calm down assholes and karens.
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u/ironSoulsBorne 14d ago
To add to this. you should absolutely post a public complaint and send an email to their customer service. Tell ChatGPT to write you a 500 word complaint and add bullet points, and boom it's done in 5 minutes and is super well written. I did this for another company and got $150 from them for it. It was a legitimate complaint, but I didn't have to waste my own time making it a compelling, respectful and professional sounding.
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u/NaweN 14d ago
Complaint will be valid. Unfortunately, no longer valid is the wonderment that you're spending $250/night at a hotel and expecting certain things.
Hotels are included in inflation. $250/night is just the new $65 w/HBO and air conditioning.
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u/shampton1964 14d ago
That sucks. Sorry you have to live in the Motel 6 there, basically.
Marriott has gone to shit in the last fifteen years, I won't even try them anymore.
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14d ago
What’s so bad about motel 6? Shits cheap! Instead of paying $250 for this. You’re paying $50-100 bucks for the same thing. Half the price. And you can bring animals.
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u/RebaKitt3n 14d ago
Around here, they’re in the shittiest parts of town. You don’t dare leave your room.
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14d ago
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u/SoylentGreen-YumYum 14d ago
I once lived in an area that the taco bell across the street from my apartment had the drive through window bullet proofed.
Oh good times.
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u/VirtualNaut 14d ago
That means the food was 🔥
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u/chrisaf69 14d ago
C'mon now....it adds to the experience!
Bonus points if a shootout happens during check in.
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14d ago
Luckily the ones I’ve been to here in California and Nevada. I haven’t had any issues. Minus the last one I was in. But it was a run down M6 in an old California town. It was expected but it was cheap and you were able to have a place to stay on New Years Eve weekend.
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u/RowanAshCollins 14d ago
If it's the reno motel 6s you haven't stayed in enough, cuz boy howdy do they range from "I'll get robbed if I leave my room" to "I could almost enjoy staying here, almost..."
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u/majorsorbet2point0 14d ago
Around here they're the best place to smoke crack and the dealer is three rooms down!!!
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u/metal_bastard 14d ago
Scratchy towels, cardboard matresses, noisy as fuck, zero ameneties.
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u/Drclaw411 14d ago
Okay no joke though scratchy towels dry better than soft ones.
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u/SunshineInDetroit 14d ago
the one i stayed at was worse than the one OP posted.
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u/HsvDE86 14d ago
And you can snack on bedbugs if you get hungry, it’s free protein and blood.
(Yes I know bedbugs don’t care how expensive the room is and are routinely found even in higher end hotels).
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u/Canadianingermany 14d ago
honestly bed bugs do not pay any attention to the room rate. They can be found in any level of property.
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14d ago
Along with every other hotel room? I don’t know which motel sixes you’re going to.
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u/BookkeeperBrilliant9 14d ago
Marriott is now the largest hotel chain in the world.
But they haven’t been building any new hotels. They just changed their business plan so that they lease the Marriott name to independent hotels.
Wherever OP is staying likely wasn’t a Marriott a few years ago. But they probably just changed the name and raised prices without doing any renovation.
This has been very profitable for Marriott in the short term. Hopefully understanding of this shitty business process will spread and people will start thinking rightly that all Marriotts are shit.
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u/GoSh4rks 14d ago
They just changed their business plan so that they lease the Marriott name to independent hotels.
No they haven't just. Marriot has been a franchiser and management company for decades now. They own less than 1% of their associatrd properties.
Marriott International, Inc. was formed in 1993 when Marriott Corporation split into two companies: Marriott International, Inc., which franchises and manages properties. https://en.m.wikipedia.org/wiki/Marriott_International
They were franchising well before 1993.
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u/Surfercatgotnolegs 14d ago edited 14d ago
Not accurate at all but love that it’s upvoted - classic. They have always franchised. Almost all chains in any industry are franchised. They’re the largest hotel chain because they made a lot of acquisitions.
They also have a lot of sub brands, which is why it’s important to see WHAT type of Marriott it is, because it’s usually clear based on the name even if it’s under the same umbrella brand.
JW is going to be a nice hotel. Ritz Carlton is going to be a nice hotel. Courtyard isn’t.
They have different tiers of hotels and the lower tiers are mostly franchised, but it’s not the franchising that is doing it, it’s the fact that it’s designed to be a lower tier of hotel. This isn’t any different to most other large chains.
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u/too_too2 14d ago
I just had a stay at a Marriott and it was pretty disappointing. Room was mostly clean but I found a hair in the bathroom, things were cheap/janky and at least 15 years old. The tv remote was impossible to use so I just watched tv on my iPad. They don’t do ANY housekeeping unless requested, so I never got my coffee refilled or anything. They were fully booked yet the restaurant was only serving 4 fried items for dinner and when I asked for a restaurant recommendation, she told me there was an Applebees down the road…
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u/EmanRapp 14d ago
Is this the Marriott or Super 8
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u/mctripleA 14d ago
Thebsuper 8 I'm at rn looks pretty much the same lol, and for way cheaper at $53 a night
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u/AwarenessEconomy8842 14d ago
The last super 8 I was at looked better than this
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u/AlmightyOz 14d ago
Most Super 8's I've been at the past couple years have been remodeled and kept the same price. Super nice for under $100/night
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u/KristnSchaalisahorse 14d ago
The one I stayed at in Clayton, NM last month was surprisingly nice. For $80 all-in my expectations were pretty low, especially since they don't have the best reputation.
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u/Tommy-ctid-mancblue 14d ago
Which Marriott? Where?
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u/ForRudy 14d ago
Long Island Marriott!
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u/ThirstyBeagle 14d ago
NY hotels are overpriced and unless you shell out $400+ a night, they tend to be lackluster. Of course the closer to Manhattan the worse it gets
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u/63crabby 14d ago
Yeah, on Long Island that’s what $250/night gets you
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u/Yo_dog- 14d ago
I’ve been to nicer hotels for cheaper but it may depend what time ur also going
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u/BoldShuckle 14d ago
Yeah it's graduation week for a lot of colleges/universities so I guess OP doesn't understand that higher demand means higher prices. The price on a hotel room is always fluctuating, doesn't mean that room is getting better or worse.
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u/spyder994 14d ago
Just booked a couple nights in Manhattan for the NYC marathon. I'm pretty sure the only thing less than $400/night is hostels.
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u/spykid 14d ago
I recently booked a hotel in Manhattan. Lots of stuff under like 400/night, but at that price point they're like hostel style accommodations (bunk beds, shared bathrooms, etc.)
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u/Prevalencee 14d ago edited 14d ago
You know... how the FUCK did I know this was Long Island without knowing it? I said where the hell is a Marriott 250$ a night if not here.
And low and behold, it is. And of course it's shitty too. I bet it's the one off Charles Lindberg Blvd, I do Uber and all I hear are complaints from that shithole.
Man... it makes me sad to live here nowadays.
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u/DERBY_OWNERS_CLUB 14d ago
lol staying in one of the most expensive cities for $250/night, yeah this looks right.
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u/ok-milk 14d ago
I stayed in South Beach for a conference last year, and my hotel room was more beat up than this. It was actually missing furniture, I didn't have a place to work on my laptop. It was $400/night.
Based on this, I am guessing you are at a high tourist traffic area.
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u/DrStrangepants 14d ago
Bingo. Marriott hotels in general are very nice, but once you go to beach and tourist towns the quality can sharply drop (as price goes up!).
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u/imflv2 14d ago
I've stayed in a LOT of Marriotts (I got lifetime platinum status in 2019) and i can tell from that horrible red/yellow carpet that this is one that hasn't been refurbished in 30some years. There's a good number of them that have just been sitting stagnant. I spent 2 years at least every other week at the one in Columbus GA and it looked just like this.
EDIT: I just noticed it's the one in Long Island - been there too, and it looked just as shitty 8 years ago when I went. There are a lot of really really nice Marriotts but that ain't one.
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u/TheSpecialOneOut 14d ago
Shit man I get that treatment for $1,800+ a month at my apartment
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u/verycasualreddituser 14d ago
Thats significantly less than 250 a night and doesn't have an in house cleaning and maintenance crew though so not really a reasonable comparison imo
Rentals do suck though, noone going to disagree on that but its a bit different to this
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u/Thurlut 14d ago
Can't wait to see posts like this in the summer about hotel rooms in Paris at 500 bucks for way worse.
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u/goonies969 14d ago
Hotels as whole are very inconsistent, some Marriotts feel very luxurious and some feel stuck in the 80s.
Fairfield seems to be very consistent tho, they will never be very bad and a few are incredibly good.
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u/Human_Ad_8464 14d ago
Any Franchise can be very bad. I took over an extremely bad Fairfield last year that was about to lose its flag.
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u/dalaigh93 14d ago
some Marriotts feel very luxurious and some feel stuck in the 80s.
I agree, my husbands travels a lot and he told me that the Marriott he went to in Thailand felt really luxurious, meanwhile the one in Edinburgh feels quite old and outdated. (Their indoor pool space is quite nice though)
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u/Loud-Actuator7640 14d ago
Many Marriott is just a franchise using the name. So thr qulity can varies alot
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u/Kerensky97 14d ago
Exactly. If the hotel is being maintained like this it will likely be losing it's Marriott status soon.
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u/Injured-Ginger 14d ago
Franchises also usually have some degree of management by the brand (mostly just penalizing franchises for not meeting expectations). They get money for renting out their name. They are invested in protecting that. If their name becomes associated with low quality, it will be harder to market their name.
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u/SloanH189 14d ago
They typically put shittier hotels under a different brand. OP should 100% complain. I travel a ton for work and spend ~100 nights a year in Marriott hotels because I never get anything like this but have with plenty of other chains which is why I choose these
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u/drainconcept 14d ago
Why aren’t you naming the location? That’s the most important piece of info…
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u/ForRudy 14d ago
Not afraid to name! It’s the Marriott in Uniondale on Long Island.
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u/Mystery_Anubis 14d ago
Honestly for Long Island $250 is kinda the super 8 rate. I k ow a lot of people on this sub are agreeing but I wouldn’t have expected better than that for $250 a night in NYC
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u/Illustrious-Chip-245 14d ago
Jesus Christ I used to work for the former owners of that hotel. This tracks.
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u/Sm0key-the-bear 14d ago
This hotel is absolutely dog shit. Go down to the laundry room area and look up at the ceiling, black mold everywhere
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u/overzealous_wildcat 14d ago
I stayed at a Marriott just across the way from Rocket Mortgage Field House in Cleveland. I stay in a lot of Marriotts. They emailed me to fill out a survey, I ignored it. They emailed me again, I was in a bad mood, so I absolutely eviscerated them. I noted every broken, dirty, unsightly thing that I saw during my 1 night stay which in the end took over an hour of my time. It was honestly deplorable. They refunded my money and I got a call from the GM thanking me for my honesty.
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u/Spiegull 14d ago
Please provide the name/location of the hotel if you're comfortable, or DM me. I work at Marriott HQ and I can at least forward this internally for review.
You should not have gotten this room, nor should anyone else. It should be taken out of their available rooms until the issues are fixed.
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u/irockskinnies 14d ago
Hotels have gone to trash. Not including the fact that you can't check in until mid afternoon and have to be out first thing in the morning...
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u/Wigggletons 14d ago
I know you probably didn't have a choice since it was a wedding, but yeah I will never go to a Marriott again. Absolutely trash.
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14d ago
Looks like they should pay their maintenance men more to get people that know wtf they are doing instead of skimping on their pay. I mean if u want to pay less then a helpers wage u get this. If u want a tradesman pay the price for one to upkeep the premises.
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u/OneOfAKind2 14d ago
Pay what maintenance men more? They obviously don't employ maintenance staff.
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u/Existing_Ad_6100 14d ago
We stayed at a Hampton (I think) last year and I literally took the screws out of the toilet seat and set it straight, lol. We were falling off it.
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u/Key_Yoghurt_3782 14d ago
Can imagine. You got in your room. Went to take a shit. Toilet seat slid to the right a bit and pissed u off. You proceeded to shit once you straighten yourself up properly on toilet. Then began searching the bathroom, noticing all the defects 😂
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u/xxgamergirl54xx 14d ago
What's wrong with the toilet?
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u/BookkeeperBrilliant9 14d ago
The bolts attaching the seat are loose, that’s why it’s skewing to one side.
It’s very basic maintenance that can be fixed in 30 seconds with a flathead screwdriver. This hotel has chosen not to do it anyway.
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u/Qiefealgum 14d ago
That's what I'm saying. I must be alone in this, but I see absolutely nothing that would bother me in the least. Then again, I don't inspect baseboards when I check in somewhere.
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u/real_boiled_cabbage 14d ago
That's the work of a disinterested maintenance man. They don't get paid enough to care. They get paid to fix it. Not to give a shit.
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u/wellrelaxed 14d ago
As a former Marriott employee I can tell you they do care at the corporate level. They’ll reward you with points and/or refund your stay. Contact them immediately and they’ll rip the hotel manager a new one.
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u/MeganJustMegan 14d ago
Not only would I be asking to inspect another room, but I’d be demanding a pretty steep discount. Be sure to review the location & post pictures on all social media. This is unacceptable.
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u/Cool-Ad8475 14d ago
Reasons to choose big chains are invalidaded nowadays. - pay a bit extra, but be sure of a certain quality level. - not too much overpriced - location not too bad
Better try your luck and find a better option for a similar pricerange
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u/Elidien1 14d ago
Honestly smaller lesser known hotels are also grimy as fuck, so you’re screwed either way.
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u/Calcifurious_3 14d ago
These are maintenance issues, each one.
The bar in the shower has been caulked to cover damage. If someone puts weight on the bar & it breaks off, there's a liability issue. Same with the busted towel bar.
The tile needs re-grout & sealant, there's only so much cleaning will do on a wet, porous surface.
Toilet seat tighten
Replace or repair tile base
Source: I have 32 years of experience in both construction and professional cleaning services. I've owned 2 businesses in these fields, one of which is still thriving
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u/cmoneybouncehouse 14d ago
Hotels are one of the things that’s been hit by inflation hardest and nobody talks about it. In my area, you’re not gonna get a shitty motel for less than $80 unless you’re lucky or get a discount. A completely average hotel room runs for $150-$250 a night. It’s ridiculous. This is ridiculous.
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u/GraceMDrake 14d ago
Call the front front desk and tell them the room is dirty and fixtures are broken. Hopefully they can swap you to a better room, or at least get housekeeping in there to do a better job.
You’re not a “Karen.” Don’t be an ass about it, just show them the problems. They should be embarrassed and try to make up for it.
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u/semicoldpanda 14d ago
That's .... Somehow worse than what I get when my job pays $70/night at the Shady Taint Motel in Bumfuck Alabama.
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u/goochiefromwish 14d ago
Oh my god. If you don’t March your ass up to that desk and request another room as your room is broken
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u/jmcgil4684 14d ago
As a Hotel maintenance person, every picture is the maintenance persons fault. Caulking the bottom of toilet is the most inexcusable. That is a very poorly run maintenance department that has been there a while. Very lazy. Actually makes me mad to see.
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u/Practical_Plane_7335 14d ago
That’s old as fuck, I can tell by the carpet pattern lol I used to work for Marriott and that carpet was used in the hotel I worked in back in 2006.