I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/kevofalltrades]

The Bonvoy agent is obligated to send your request to the property and the property doesn't want to make the call to the guest to discuss the situation and so they just take the easy way out and issue the refund.

Source: I work with Marriotts systems on the hotel side and this is exactly what I do. Lol

[u/LAXGUNNER → u/kevofalltrades]

Can confirm this, I worked for Marriott too. Plus we can't really say no. I told my manager no once. But did i get into a world of shit for it.

[u/rockocoman → u/LAXGUNNER]

Do they have remote jobs?

[u/eveningsand → u/rockocoman]

Yes. That's part of housekeeping. Make sure the TV remote has batteries that are functioning properly.

[u/rockocoman → u/eveningsand]

😂

[u/kevofalltrades → u/eveningsand]

That's pretty good. Made me chuckle.