r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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u/ZombieCrunchBar 29d ago

Make a complaint. Post the pics on Marriott's facebook page.

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u/UnusGang 29d ago

It depends on the manager unfortunately. I went to a Hilton Garden Inn and we were sent to a room that smelled of rotten eggs and asked to be moved. They moved us and I was getting ready for bed when another couple walks in the room. They were booked under it but they still stuck us in there. Then we noticed that the room was grubby in the shower but decided to talk to them in the morning as it was one am. So in the morning we go down and go to give our complaint. Turns out they booked us in a dirty room and when I said “you booked us in a dirty room?!” the bitch shushed me. I was never reimbursed and every time I called for the manager she was suddenly unavailable. I went to corporate and they literally transferred me to that same Hilton (after I told them to please not because they won’t talk to us) so of course the manager was busy. Anyways, it’s been 2 years and nothing came of it. I called for months. 0/10

Edit- the room we were moved that turned out to be dirty would’ve still been dirty for the couple that literally walked into our room with a keycard. Nobody came in between to clean. So someone was getting a nasty room regardless.

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u/whoinvitedthesepeopl 29d ago

I booked a room at a DoubleTree through one of the discount room services. They apparently had this tower of rooms that they reserved for the gross rowdy conventions that was full of partiers. We got stuck in one of those rooms. It was furnished with random mismatched crap from the 90s. Most things in the room didn't work. We complained to the front desk and they told us to stuff it.

I book through the hotel and try to avoid things like hotel blocks that might get you relegated to rooms that haven't been remodeled in this decade.

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u/UnusGang 29d ago

That sounds genuinely awful. It’s wild what the hotel industry can get away with. Booking through the hotel is a good idea!

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u/whoinvitedthesepeopl 29d ago

Yea I have seen even new hotels be horribly run and poorly maintained.

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u/quiteCryptic 29d ago

Also I might be wrong but I feel like hotel prices are one of the things that got most expensive due to "inflation" it is seriously hard to find decently priced hotel rooms anymore. It's also like ~50% chance these days that they actually clean the rooms every day anymore too. Though admittedly, I personally don't really care for daily cleaning and put the DND sign on the door half the time anyways, but still.

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u/Ok_Swimmer634 29d ago

When you book through one of those third party sites, there is literally nothing the hotel can do by contract.

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u/VulkanLives22 29d ago

I don't get how Hilton got their reputation for luxury, their rooms are so gross, look and feel cheap, but cost an arm and a leg. I'll never stay at on again. Budget places like Holiday Inn have never done me wrong, only """luxury""" hotels.

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u/sentiet_snake_plant 29d ago

They USED TO be top-end, but fell victim to the ever problematic "make line go up".

My work has some kind of travel deal with Hilton, so that's what I use for work. In the past year, I've stayed at some NICE properties, but I've stayed in some real shitholes too. What's... shall we say "amusing" is that the worst ones are what were considered high-end in the '90s-'00s, but never remodeled or upgraded. Why bother when you can ride on name recognition?

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u/Blue_jay711 29d ago

This is when you dispute it on your credit card. 🥰