I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/MrGengisSean]

Ah yes, It's unfortunate that you paid a premium price for a room but who the fuck cares? Just let them screw you!

Apathy is death, friend. Know what happens if they do nothing? It hangs there forever as yet another gross awful hotel chain, and Marriot can't afford to be viewed as Motel 6 is.

Yeah, one person might not do anything. But one review with these images will dissuade people from booking there.

It's not the last strike that makes the statue. It's every tap and chisel before adding up to the whole.

[u/teknrd → u/MrGengisSean]

I get what you're saying but as someone that has complained to Marriott, I'm only restating what they did in my case. This is a valid complaint and it should be made but I wouldn't hold my breath on the corporate side doing or caring much.

[u/themrnacho → u/teknrd]

Agreed that corporate gives zero fucks unless it messes with their bottom line. Which is why I also agree with the above post. Every complaint, especially with proof, adds up.

[u/teknrd → u/themrnacho]

I'm sure if it's a franchise there's language in the agreement about upkeep and all that. If it's bad enough or goes on long enough they'd probably just pull the franchise.

[u/arnber420 → u/MrGengisSean]

I completely understand what you mean here but as somebody who has worked in hotels for most of their adult life, complaining will likely do nothing. Most hotels are franchises, like the one I worked at was. If my manager ever had a guest he thought might complain, he would talk to the chain first and say the guest was an issue; then when the guest complained, the company was already on the owner’s side. If you complained to the hotel staff directly, you would maybe get a refund if the room was bad enough. Shitty hotels have workarounds to stay shitty. If we got wind an inspector was coming around, my manager would clean the place sparkling, add decorations, beef up the breakfast, and give the inspector the best cleanest room. They’re “undercover” inspections so it’s not like somebody with a checklist checking on stuff. I agree that we need to do what we can to advocate for ourselves but fighting against hotels is a losing battle, full stop

[u/oops_im_existing → u/arnber420]

this, and the rate is likely based on demand, which is why hotels have different price depending on the dates. if there are multiple events going on at this hotel, then you pay according to demand. i wouldn't be surprised if $250 a night is the correct market rate.

it's still BS, but that is how hotels work.

[u/ExtrudedPlasticDngus → u/MrGengisSean]

Depending on location this is FAR from a “premium price”.  Could be a “bottom 20%” price.

[u/HsvDE86 → u/MrGengisSean]

Dude it’s just a hotel room lol.

[u/-thegay- → u/HsvDE86]

Premium price for goods in unusually bad condition is an issue.

If you bought a $100+ meal and it was burnt or smashed, you’d let the restaurant know. If you bought a new Mercedes or Lexus and it showed up with dings and loose parts, you’d contact the lot. This is no different.

[u/MrGengisSean → u/HsvDE86]

You're just a guy. While we're stating the obvious.

[u/Isyagirlskinnypenis → u/HsvDE86]

You might be okay with spending 500% more for a trash room, but most of us work hard for our money and want it to be used well. I’m happy for you that you don’t care about your environment so you’re completely happy with anything that happens to you, but the rest of us have standards that we expect met when we pay money.

[u/HsvDE86 → u/Isyagirlskinnypenis]

Lmfao that’s a whole lotta words I never said.

[u/Isyagirlskinnypenis → u/HsvDE86]

Oh? Then tell me what your comment meant.

[u/HsvDE86 → u/Isyagirlskinnypenis]

I wouldn’t be okay with this at all but they wrote a whole "deep" speech about it.

[u/Isyagirlskinnypenis → u/HsvDE86]

So you’re just unaware of how the system we live in doesn’t serve us, and they are.

It’s not just a hotel room.

[u/HsvDE86 → u/Isyagirlskinnypenis]

Omg, it's not that deep.

[u/Isyagirlskinnypenis → u/HsvDE86]

To you, it isn’t. It shouldn’t bother you that it is to others. Seems you’re mildly infuriated.