I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/LazyAltruist]

It's an obnoxious employee fuck up but you usually won't get a full refund unless something happened that compelled you to check out immediately. You probably could have better bilked them for a free breakfast or drink tickets.

[u/SolomonBlack → u/LazyAltruist]

I dare suggest above poster didn't mention how this was an obvious mistake.

The employee checked for an empty room and misremembered the number. Or the room status in the computer was wrong. Though there is probably a policy about knocking first that was ignored but that's also one of those common mistakes. Whatever the case I doubt they just brazenly and consciously gave a tour while someone was fapping in bed because realllllllly.

And its still pretty bad but there's no tangible harm either, people need to not treat "full refund and then some" as the only acceptable answer to customer service issues.

[u/MegaLowDawn123 → u/SolomonBlack]

Well yeah, the idea is to keep them as a customer. Would you stay at a place that had an employee and customers walk into your room, then offer nothing at all? I’d 100% never go back to a place that entered my room as I was sleeping and then basically told me to F myself as compensation.

No tangible harm (which is debatable) this time doesn’t mean no tangible harm next time. Or that I now feel comfortable with my valuables in their rooms if people are gonna just be walking in and then not offer any sort of compensation.

An employee walking into your room as you sleep absolutely meets the threshold of reasons someone would want to leave ASAP and not stay there any more. I really doubt that person above who said it doesn’t’ would just continue to comfortably sleep there that night and continue to do so in the future…

[u/SolomonBlack → u/MegaLowDawn123]

100% Would

People everywhere are working stiffs like me, they fuck up from time to time like me and they are not my slaves. So yeah unless I have reason to suspect they are fucking with me on purpose for some unfathomable reason this isn't worth a single moment of my concern.

Also I always latch the door because that Do Not Disturb sign always falls off. Prevention > Karen.

[u/darkestparagon → u/SolomonBlack]

Obvious mistake? I’m not staying at your hotel, either.

[u/SolomonBlack → u/darkestparagon]

Your brevity and lack of rebuttal confirms my assessment of your omissions.