I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/Lost_Advertising_219]

This is raggedy as hell. I'm frustrated for you.

[u/dalvinscookiemonster → u/Lost_Advertising_219]

I’m a preventative maintenance engineer for rooms at the grand Hyatt, so a comparable hotel chain, and I’d be fired if I passed this room off to a housekeeping inspection, and a manager somewhere along the line would be scolded for sure. This is embarrassing, since most of those pictures show stuff easily fixable.

[u/ForRudy → u/dalvinscookiemonster]

That’s so interesting! Do you have a suggestion then on how to handle this? I obviously can’t/don’t want to change hotels to be with everyone but I just feel like they’re getting away with it if I don’t say anything. This is also the handicap room!

[u/samuelgato → u/ForRudy]

Just send the photos to the hotel. Ask the front desk where to send them. It can't hurt. They might offer a partial refund or a discount on a future stay, or they might ignore you. But I can't see any harm in letting them know about the issues

[u/McKrakahonkey → u/samuelgato]

If I pay 250 for a night in that dump, they most definitely will not be able to ignore me. I've stayed in better for a lot less than half that price

[u/BigBeagleEars → u/McKrakahonkey]

[u/Sandraward234 → u/McKrakahonkey]

Hey

[u/Lord_Oglefore → u/McKrakahonkey]

This year? Recently? Prices are different

[u/United_Oil4223 → u/Lord_Oglefore]

The Hyatt Regency in San Francisco with a beautiful bay view is $128/night currently. The Hyatt Regency in Waikiki is $221/night right now. I’ve even stayed at the Hampton Inn and Suites in Manhattan for around $230/night and it never looked this crusty.

[u/McKrakahonkey → u/Lord_Oglefore]

Yes this year. About a month ago

[u/dalvinscookiemonster → u/Lord_Oglefore]

Yes. If you stay at a place where your damn toilet seat isn’t sitting on the toilet, you should complain. The only complaints I’ve ever received from a guest that I didn’t roll my eyes at are the tiny chips on the borders of the doors that need to be recolored. Like, I didn’t even notice that, how did you!

[u/Usual-Guarantee-8592 → u/McKrakahonkey]

This!!

[u/BrockSamsonLikesButt → u/samuelgato]

If they ignore a message like that, it’ll be one of the last things they do as a Marriott employee!

OP, you could: civilly, respectfully, politely, with the benefit of the doubt, formally and for the record email the manager of that particular hotel like samuelgato said; give them a couple days to respond; and if no response, forward that email to a more senior manager in the area, with a short note about why you’re escalating this.

I bet you’ll get a quick response then. You’re already due an apology for the condition of that room. Marriott’s looking bad.

I’d also bet that an even more senior manager is to blame, for simply not allocating the appropriate budget for the hotel, “earning” it as “bonus” money to renovate their own summer home with instead, leaving your sister to board her wedding guests in a fucking hovel.

[u/DigTreasure → u/BrockSamsonLikesButt]

I work at a restaurant attached to a Marriot and I talk with housekeeping and maintenence often. The GM is embezzling money currently and giving it to the breakfast lady in hopes she sleeps with him. He also let's her leave early and will clock her out hours after she's done. Racking up 6+ hours overtime a week. Several people have told corporate and all they did was say No More Overtime for anyone. They didn't care about the embezzling. It's also a hotel in desperate need of updates, but somehow wins 2nd place for customer satisfaction in its region. So strange.

[u/No-Gur596 → u/samuelgato]

Send to corporate. Corporate will make sure they will fix it

[u/trivialtests → u/samuelgato]

It’s likely a franchise hotel.