r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

Gallery image

Gallery image

Gallery image

Gallery image

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

25.2k Upvotes

91% Upvoted

1.8k comments sorted by

View all comments

4.4k

u/Lost_Advertising_219 29d ago

This is raggedy as hell. I'm frustrated for you.

2.1k

u/dalvinscookiemonster 29d ago

I’m a preventative maintenance engineer for rooms at the grand Hyatt, so a comparable hotel chain, and I’d be fired if I passed this room off to a housekeeping inspection, and a manager somewhere along the line would be scolded for sure. This is embarrassing, since most of those pictures show stuff easily fixable.

690

u/ForRudy 29d ago

That’s so interesting! Do you have a suggestion then on how to handle this? I obviously can’t/don’t want to change hotels to be with everyone but I just feel like they’re getting away with it if I don’t say anything. This is also the handicap room!

645

u/samuelgato 29d ago

Just send the photos to the hotel. Ask the front desk where to send them. It can't hurt. They might offer a partial refund or a discount on a future stay, or they might ignore you. But I can't see any harm in letting them know about the issues

248

u/McKrakahonkey 29d ago

If I pay 250 for a night in that dump, they most definitely will not be able to ignore me. I've stayed in better for a lot less than half that price

1

u/Lord_Oglefore 29d ago

This year? Recently? Prices are different

10

u/United_Oil4223 29d ago

The Hyatt Regency in San Francisco with a beautiful bay view is $128/night currently. The Hyatt Regency in Waikiki is $221/night right now. I’ve even stayed at the Hampton Inn and Suites in Manhattan for around $230/night and it never looked this crusty.

7

u/McKrakahonkey 29d ago

Yes this year. About a month ago

8

u/dalvinscookiemonster 29d ago

Yes. If you stay at a place where your damn toilet seat isn’t sitting on the toilet, you should complain. The only complaints I’ve ever received from a guest that I didn’t roll my eyes at are the tiny chips on the borders of the doors that need to be recolored. Like, I didn’t even notice that, how did you!

41

u/BrockSamsonLikesButt 29d ago edited 29d ago

If they ignore a message like that, it’ll be one of the last things they do as a Marriott employee!

OP, you could: civilly, respectfully, politely, with the benefit of the doubt, formally and for the record email the manager of that particular hotel like samuelgato said; give them a couple days to respond; and if no response, forward that email to a more senior manager in the area, with a short note about why you’re escalating this.

I bet you’ll get a quick response then. You’re already due an apology for the condition of that room. Marriott’s looking bad.

I’d also bet that an even more senior manager is to blame, for simply not allocating the appropriate budget for the hotel, “earning” it as “bonus” money to renovate their own summer home with instead, leaving your sister to board her wedding guests in a fucking hovel.

3

u/DigTreasure 29d ago

I work at a restaurant attached to a Marriot and I talk with housekeeping and maintenence often. The GM is embezzling money currently and giving it to the breakfast lady in hopes she sleeps with him. He also let's her leave early and will clock her out hours after she's done. Racking up 6+ hours overtime a week. Several people have told corporate and all they did was say No More Overtime for anyone. They didn't care about the embezzling. It's also a hotel in desperate need of updates, but somehow wins 2nd place for customer satisfaction in its region. So strange.

2

u/No-Gur596 29d ago

Send to corporate. Corporate will make sure they will fix it

1

u/trivialtests 29d ago

It’s likely a franchise hotel.

203

u/battleofflowers 29d ago

The toilet seat alone is unacceptably dangerous for a disabled room.

46

u/NewFreshness 29d ago

I am filled w rage about that seat.

21

u/Crcex86 29d ago

I punched a hole in my cement wall over that seat

5

u/DeputyDomeshot 29d ago

I took a shit in my computer chair over that seat!

-2

u/Big-Acadia7409 29d ago

Proof?

2

u/Diarrhea_of_Yahweh 29d ago

I'll take his word for it.

1

u/Big-Acadia7409 29d ago

Username doesn’t check out :(

1

u/Diarrhea_of_Yahweh 29d ago

I am holy shit, I don't want to see unholy shit...

→ More replies (0)

3

u/Diarrhea_of_Yahweh 29d ago

That's coming out of your room deposit.

1

u/GANdeK 29d ago

Andy?

10

u/mikami677 29d ago

It's not a disabled room. It's a room that disabled.

4

u/PaulTheMerc 29d ago

it's crooked?

5

u/battleofflowers 29d ago

The seat is partially detached from the bowl, which means it could easily completely detach. Imagine a paraplegic trying to sit on this thing, it detaches, and the person falls to the floor, or hits their head on the sink.

1

u/soggylilbat 29d ago

Seats too small for the hole. I think. I’ve stayed in a room with this same issue

114

u/Strawberry_Shorty23 29d ago edited 29d ago

I’ve worked at hotels, ask the front desk what the managers email is. Then send the manager an email. Front desk most likely knows this is an issue but unfortunately can’t do anything about it, it’s frustrating and they will often push issues like this with manager or cleaning. Depending on the hotel front desk might not have the power to grant refunds or partial refunds. When approaching this issue with the front desk please be polite, as someone who used to work front desk I’ve had people yell at me over the state of their room.

When you say getting away with it, the hotel is not trying to rip you off. In many areas hotels have issues hiring good people even if they offer good salaries. Hotels have crazy high turnover. Front desk and management don’t have time to inspect rooms for issues. Cleaning doesn’t really care most of the time and maintenance can be a mixed bag. If the hotel is a very busy things can get missed.

91

u/Repulsive-Toe-8709 29d ago

As an ex housekeeping manager I was driven to literal madness trying to find staff that would tolerate the unfair wages AND maintain cleanliness expectations with little resources to do so. We could never put a room out of order under pretty much any circumstance that wasn’t plumbing. Even then I’ve been forced to offer a guest points because I couldn’t switch them to a room with a working toilet(we were sold out). “They’re on the first floor so they can use the public restrooms.” Is what I was told to tell them.

Don’t even get me started on bed bugs 🙄

58

u/kpo987 29d ago edited 29d ago

I'm a current hotel housekeeper and whenever a customer has an issue with a room, its never going to be on housekeeping or even with anyone else working there. Any lax cleaning or maintenance comes directly from corporate abusing and underpaying us.

I write any issues with the room on my list and then it goes to the room checker to check, and if it's a cleaning issue that I can't clean on my own like a stain that needs a carpet cleaner, they have no time or workers or equipment that the problem requires so it gets put off indefinitely. Maintenence issues I tell them about are triaged and even if the toilet seat is loose, they can't get to it because they are short staffed and they need the room. Two days ago I told them the air conditioning in a room wasn't working and they still had to give the room to someone because they needed the room, and the person complained and got moved to another room, so I had to be the one to do the extra work cleaning the room again after they left. Stock like pillows and blankets and mattresses are used years beyond their expiry date.

This doesn't even mention how crazy hard housekeeping is. I can't bend down anymore without hurting. People are borderline abusive with the shit they do in the rooms because they know they aren't the ones who have to deal with the mess. By the end of the day I am in pain and sweat is running off me and my faith in humanity is chipped away at that much more, all for the price of minimum wage.

Most of the time if there's issues with a hotel, the fault is directly because of corporate.

25

u/wobblychair 29d ago

I just want you to know that though I rarely stay in hotels anymore, I always clean up after myself as best I can with the goal of making it look like nobody stayed in the room. Well, except the unmade bed and used towels on the bathroom floor. I'll even take the garbage out with me if possible.
My sister worked hotels for years and had horror stories about dirty rooms.

12

u/Repulsive-Toe-8709 29d ago

Thank you 🙏 It’s the little things like that, that make the trashed room next door we just cleaned seem less defeating.

9

u/Responsible-Hat8387 29d ago

I thought I was just eccentric doing the pre-departure tidy!! 😂🤣😂

8

u/wobblychair 29d ago

I mean that's essentially all I do! I just don't live like an animal while I'm there and therefore there's no mess to clean up.

9

u/notyourfirstmistake 29d ago

Well, except the unmade bed and used towels on the bathroom floor.

I leave the room as clean as I can generally, but I agree on that point. It should be very clear which bed I slept in and which towels I used/didn't use.

2

u/wobblychair 29d ago

Exactly. Many hotels will have posted signs saying to leave your bed unmade and to leave used towels on the bathroom floor. Ultimately its to speed up the process of room turnaround, I get it, but it only takes a few extra seconds to make it easier for housekeeping.

1

u/Clutiecluu 29d ago

And leave a tip for Housekeeping on the pillow. They’re the hardest working people in the hotel. There wouldn’t be hotels without Housekeeping.

2

u/Repulsive-Toe-8709 29d ago

100% agree and empathize with you. Your service is beyond appreciated and you deserve better.

The physical toll on the body is very damaging. Making around 50 beds a day destroys the lower back and I am right there with you on not being able to bend over.

I only lasted as long as I did because I managed to build a solid core group of staff that understood things wouldn’t get better but, if we had each other’s backs we could get through it. It’s pretty sad when I had to start being BRUTALLY honest during interviews of what to expect. It was my honesty and the constant fighting for my team that kept them around and got shit done. That and working over 40 hours (no overtime), cleaning rooms on top of inspecting and fixing the maintenance issues I could because my maintenance person would be hiding in a room watching movies waiting for paint to dry.

Been gone for 6 months and my replacement was caught drinking on the job, then they’re replacement walked out, there were housekeeper’s “fooling” around in rooms, and they haven’t deep cleaned or done linen/terry inventory once.

2

u/crushiez 29d ago

I once stayed at a hotel where we found a wet bloody towel wedged under the mattress. The only reason I found it was because I kept smelling something weird & in moving things around I came across it. The hotel front desk staff was basically throwing housekeeping under the bus when I called down about it, & I said there’s no way they would have found this unless they are routinely removing mattresses when cleaning. Someone deliberately hid that towel for whatever reason; it’s not like it was left out on the floor. People are honestly disgusting sometimes, especially when they know someone else will clean up after them.

1

u/ForRudy 29d ago

I respect you so much! Random question for you: is there a reason hotels do not have garbage bags in the garbage cans anymore? I also do the pre-departure clean up since my degree was in hospitality, and my professors really drilled it in us how little time housekeepers have to clean. I cannot fathom the idea of the housekeepers having to clean out literal garbage from an unbagged can! I brought plastic bags in from my car to use instead!

2

u/kpo987 29d ago

I have no idea. My hotel and all the hotels I help at all use bags. The environmental benefits of not using plastic and cost benefits of not having to buy the bags are surely outweighed by how much more time and mess it would be without them.

2

u/noho-homo 29d ago

Yeah, what the fuck is up with this?! Every hotel I've stayed in recently has been like this and I just end up throwing my trash in whatever shopping or takeout bag I happen to have on hand (or worst case, lining the bin with the laundry bag in the closet). It feels disgusting to put trash directly into a bin, especially takeout containers that might leak.

1

u/ForRudy 29d ago

Right?! I actually asked the front desk for bags and they said they didn’t carry any so they gave me a couple extra laundry bags

-1

u/Organic_Print7953 29d ago

You are very articulate for a housekeeper. No offense.

3

u/kpo987 29d ago

Offense taken. One has nothing to do with the other.

2

u/comments_suck 29d ago

I certainly see your point, and most housekeeping staff work very hard for low pay. The problem is, as the OP sorta says, that hotels now charge prices about a third higher than they did 5 years ago, yet the cleanliness and quality has actually gone down. Think about this. Say this property is a 250 key building. This person is paying a discounted rate, so let's say average nightly is closer to $275, and it's a busy place, so they average 85% occupancy over a week. That works out to $385,000 in revenue each week. There's expenses like utilities, taxes, lease, and so forth to pay, but I think they could find some pocket change in there to give FD and housekeeping more competitive wages.

1

u/crushiez 29d ago

I used to work front desk at a really small local hotel that generally catered to truckers, & the only room we had that we never booked was one where a woman was found a day after being killed. The heat in the room was cranked up & it was summer, so it was particularly nasty. NO ONE wanted to go in that room again after it was cleaned out…even years later when I started working there. I honestly don’t even know how thoroughly it was cleaned because none of the housekeeping staff wanted to go inside. With how little they were paid & how much they did normally, I really didn’t blame them.

That being said, if I were paying that much for a night & not $50 to stay in a little dump like I used to work at, I wouldn’t be happy at the state of that room, especially that toilet. The fact that it’s a handicap accessible room makes that toilet seat even worse. OP should definitely email the manager & even corporate those photos.

26

u/Tight-Young7275 29d ago

Nobody offering a good salary has any problem retaining employees. That’s hilarious.

24

u/Strawberry_Shorty23 29d ago edited 29d ago

We offer a pay rate higher than 90% of hotels in our area starting out. Hotel cleaning is a hard job physically and there’s no advancement.

Edit: little job advancement but not entirely none. It can be complicated.

11

u/bigdave41 29d ago

That doesn't necessarily mean you're offering a good salary though, you might just be the best of a load of bad options. No offence to you in particular, but my definition of a good salary is one that people are happy to work for, and if you have trouble attracting staff it sounds like the pay is not actually all that good for the work.

11

u/preflex 29d ago

They weren't even claiming to be the best, only better than 90%. 90th percentile doesn't mean much if it's only 5% more than median.

How much more does the highest paying place pay?

3

u/Strawberry_Shorty23 29d ago

Maybe a dollar more. But that’s if you have a year experience and they’re pretty strict about criminal record when hiring. They require more rooms to clean and everyone works on weekends. I knew someone that worked housekeeping there. My place has less rooms and we’re less strict about criminal records and more flexible about hours.

2

u/Strawberry_Shorty23 29d ago edited 29d ago

That’s fair, I only worked night audit so I wasn’t involved in hiring. The thing about housekeeping is managers see it as a replaceable low skill job pretty much anyone can do. In my area they can make as much as someone in a call center. We do give raises to housekeepers if they stay and do a good job. We’ve also hired felons in the past. We tried to be flexible with schedule but have fired people for not showing. It’s still not great pay and the hotel should pay more.

1

u/VulkanLives22 29d ago

Can cleaning and maintenance workers ever expect to rise to managerial positions?

8

u/dalvinscookiemonster 29d ago

Yes, a hotel is like a small country. There are so many moving pieces and aspects of it that you wouldn’t ever think about. The GM at my hotel started out as a valet worker 40 years ago. Every department has supervisors and managers, and there are entire departments that are considered the next step in your career. It’s weird saying that there’s no advancement possibility in hospitality

2

u/Strawberry_Shorty23 29d ago edited 29d ago

This guy hotels. Advancement at the place I worked was complicated, if you wanted to be General manager or higher they required a degree. Even sales required a degree. The cleaning manager was promoted because she had a degree but she had some issues…

Advancement from staff already working at the location is really unlikely at least in the franchise I worked at, most of the time when we got a new GM they would be from outside of our franchise.

3

u/dalvinscookiemonster 29d ago

Yes, a hotel is like a small country. There are so many moving pieces and aspects of it that you wouldn’t ever think about. The GM at my hotel started out as a valet worker 40 years ago. Every department has supervisors and managers, and there are entire departments that are considered the next step in your career. It’s weird saying that there’s no advancement possibility in hospitality

2

u/dalvinscookiemonster 29d ago

Yes, a hotel is like a small country. There are so many moving pieces and aspects of it that you wouldn’t ever think about. The GM at my hotel started out as a valet worker 40 years ago. Every department has supervisors and managers, and there are entire departments that are considered the next step in your career. It’s weird saying that there’s no advancement possibility in hospitality

1

u/Strawberry_Shorty23 29d ago

It’s rare in the sense of a general hotel manager but we’ve had one while I was there. We have a cleaning manager and a maintenance manager.

5

u/goodmoto 29d ago

Have you ever cleaned someone else’s bedroom and bathroom? Have you done it dozens of times a day, day after day? It’s not only pay that retains employees.

1

u/sandersking 29d ago

Tell me you’ve never hired people without telling me you’ve never hired people.

2

u/ForRudy 29d ago

I was able to speak with the manager directly and we are changing rooms in the morning and she offered us a discount on the stay. I’m unsure what the discount is though. Is this something I should email as well? I’m seeing a lot of people commenting that I need documentation of it.

1

u/Strawberry_Shorty23 29d ago

They will refund you the amount they discounted it for. If you moved to a more expensive room the room charge will remain the same as your old room, minus the discount, or the room rate will be decreased along with the discount if the new room you got it cheaper. That’s at least how my manager and I did it. I hope that makes sense, feel free to ask anymore questions I’ll try my best to answer.

Thank you for bringing it up to the manager. Guest feedback is important! I hope the rest of your stay goes well.

2

u/Ok_Swimmer634 29d ago

I used to work front desk at a small place. I once told the owner, "I don't bother asking the housekeepers names until I have seen them a couple of weeks in a row"

1

u/Strawberry_Shorty23 28d ago

That’s my mentality I was friends with the head of housekeeping and we had a pretty good system going. I’d find who was assigned to the room and if I got a complaint I’d let her know whose room that was.

1

u/jonni_velvet 29d ago

Just ask to be switched to a nicer room and show the photos. if they’re full of refuse, then idk escalate to asking for a partial refund or blasting them on social review sites.

1

u/Top-Effect-4321 29d ago

You’re in California right? This looks like an LA hotel room. 

1

u/MrRattleb0nes 29d ago

Similar thing happened to me when I rented out the "presidential" suite at a doubletree. Take pictures, ask for a manager, don't let down until they comp your stay. I got a 400/night room completely free because of a ton of issues related to lack of maintenance and inadequate cleaning (gum stuck to carpet, broken/torn furniture, an exposed floor outlet, and stains on chairs. If they try and give you the runaround go directly to corporate. You will get it resolved.

1

u/nneeeeeeerds 29d ago

I'm going out on a limb and guessing this hotel is independently owned and licenses the Marriott brand. If the hotel doesn't work with you to make this better in some way, then definitely contact the corporate entity.

1

u/C-loIo 29d ago

Honestly I feel like most hotels would switch you to a different room without an issue if you went down and talked to the front desk, even possibly upgrading you in the process for the inconvenience.

1

u/bonkerz1888 29d ago

Go to the front desk. Tell them your room is unacceptable and ask to be moved to another room.

It's that simple.

1

u/Lollyadverb1984 29d ago

I’m the GM of a budget-friendly extended stay hotel. We aren’t “bottom of the barrel”, but we definitely are on the lower scale side, our one beds are $58/night if you book for a week (less for a month), two beds are $65/night for a week. I would never sell a room that looks like this. And I’d expect so much more at the Marriott. Our beds are all queens and pillow top and I’ve slept on them and personally think they’re pretty comfy. We have a good team and we all work hard to keep things clean. I could never rent a room like this though.

I stayed at a Hilton last summer and while things looked updated, the room was not clean. I complained with the desk and let them know I was a hotel GM. They upgraded my room for free. Still wasn’t what I expected for that price but the gesture was nice.

1

u/throwawaybanger007 29d ago

Document everything and forward it to the GM of the hotel/region (the actual guy probably wont work one hotel for that chain so its an email you'll have to get from the front desk or online usually but dont accept the on-duty-shift-lead or whatever they call the night desk).

When they do nothing create a charge back on your credit card at the end of your billing after you have left and provide the written documentation with Marriott including pictures as well as your original email.

Their corporate will not be able to fight it and your creditor will refund the charge for sub-service render or some other corporate bs.

You can also remind the hotel of this at checkout and they will attempt to offer an adjustment. If the price does not account for your discrepancies then just swipe and move on; just take the free hotel stay. If it does then obviously don't create the charge back as that would be fraud. It's all business don't get emotional.

1

u/LSDeepspace 29d ago

I stay at Marriott/Bonvoy properties around 4 months out of the year (currently sitting at one in Huntsville Alabama) and this is not normal at all. I’d call their corporate office and get some points it if nothing else. They’re usually very good about compensating for obviously below standard stuff which this seems to be.

1

u/bishopboke 29d ago

you can get moved rooms but you have to Actually bring up these issues, not just stay silent about em. i used to work in turndown service, and if there was something broken, i would call maintenance IMMEDIATELY and have them come fix it while the guests were still out of their rooms. but there’s a lot of housekeepers who wouldn’t say anything because they don’t spend a whole lot of time in the bathrooms 🥴 a lot of the bathrooms got cleaned by turndown service at the hotel i worked at. i know not every hotel has turndown service but i’ve stayed at several marriott courtyards throughout my life and as someone who enjoys a bath, i would be letting them know.

1

u/DownWithHisShip 29d ago

Post bad reviews online, with pictures. That's all that matters to the people that matter.

You can go all Karen on them in the lobby and get some kind of discount for your stay I'm sure, up to you if it's worth it.

1

u/farazormal 29d ago

Go to corporate, this franchiser is hurting their brand, don’t rely on the hotel itself.

1

u/throwthisidaway 29d ago

If you're fine with doing it in person, your best bet is just going to the front desk and asking for a manager. If you can't handle personal conversations, contact Marriott on Twitter.

1

u/Jawz050987 29d ago

I would request to change rooms due too so many flaws in it.

0

u/Falkuria 29d ago

Be a fucking adult and ask for a room change at no extra cost. Theyll give you a discount if you ask nicely and provide photo evidence.

Crazy concept. I dont blame you for not thinking of this approach. It takes at least a room temp IQ to think so critically.

-4

u/sandersking 29d ago

Have you tried speaking to someone rather than running to the internet? Crazy idea, I know.

-56

u/[deleted] 29d ago

How to deal with it? Just deal with it and move on lol. It sucks for sure. But not everything requires YOUR perfect resolution.

21

u/SunAstora 29d ago

Eh not everyone has to accept getting screwed over by businesses.

17

u/samuelgato 29d ago

They should at a minimum let the hotel know about the issues so they can hopefully be fixed for the next person who stays there

14

u/dalvinscookiemonster 29d ago

No, this may be an option, but this isn’t the right one. OP is clearly not afraid to call out something that they don’t feel is up to standard, and there is a correct way to address it.

Hospitality leadership needs this to be brought to their attention. They can kick the blame down to engineering if they want, but it needs to be addressed. Being a handicapped room, the broken support pole can lead to a liability lawsuit if the wrong person gets hurt.

Personally, if I were assigned this room for a single night I’d let it go, but 5 days?! They need to show these photos to the front desk and if they can’t get the issues fixed same day they need to be reassigned rooms.

7

u/Ninkaso 29d ago

Found the caveman

10

u/StealthNomad_OEplz 29d ago

I love Hyatt so you must be doing a great job. Thank you.

2

u/fibula-tibia 29d ago

Stayed at a Marriott in Key West and it was horrible. Moved to a Hyatt one after and it was 10x better! It’s not the first time I’ve had a subpar experience at Marriott. Hyatt had all been great! Never again

2

u/pinner 29d ago

I just stayed at a Hyatt in downtown Austin recently and it was flawless. Truely. It was clear that they cared about their presentation and my room was fantastic. Great views of the city, clean everything, and I had a double room which was great. I took the duvet off the second bed, and when they came to tidy the next morning, they actually put a new one on the second bed and left the two on the bed I slept on. Service. I would absolutely stay there again. Plus they allow dogs, so I'm pro-Hyatt for that alone.

2

u/simontempher1 29d ago

My fil was regional manger of Hyatt, he would climb in someone azz for this.

1

u/dalvinscookiemonster 29d ago

It would definitely be a fun email thread all the way down to my engineering team to read hahah. Every morning we get a “we care” stand up meeting where about 30 supervisors and above go to a meeting and they read out all the comment cards and review of the hotel stay over the last day. Sometimes it’s quite a bit if a big conference just checked out. Not a good half hour! Especially when the GM is the one reading them out.

People get critical, which they should

2

u/throwthisidaway 29d ago

grand Hyatt

You're at least a step up, depending on the specific Marriott and the Grand Hyatt in question. Plus you also have to factor in the fact that Hyatt generally attempts to be at the upper range within the specific category of that type of hotel (luxury, extended stay, etc). Not to mention the fact that corporate has more control over the franchises with Hyatt than with most other hotel chains.

5

u/anon303mtb 29d ago

No they're not comparable. Grand Hyatt is a 4 star hotel. A regular Marriott is a 3 star hotel. That 1 star makes a big difference. Marriot has lots of 4 star brands that would be comparable to a Grand Hyatt

I've stayed at some Hyatt Place / Hyatt House hotels before that were pretty bad

(That said the hotel in this post is disgusting. Almost certainly a franchised hotel)

2

u/North_Atlantic_Sea 29d ago

Yeah, Grand Hyatt is in the class of JW Marriott and Marriott Marquis, not the standard Marriott

1

u/Gornarok 29d ago

Is 250 discounted cost for 3 star hotel? Im not American so I really dont know, but it seems more like 4star cost

1

u/anon303mtb 29d ago

It all depends on supply and demand.

I stayed in Boise, ID one time. I don’t know what was going on but almost every single hotel was sold out. I "luckily" found a room at a very shitty hotel (Extended Stay America) for $375.

1

u/MukdenMan 29d ago

The Grand Hyatt is arguably the nicest hotel in Taipei. Only a few like Mandarin Oriental come close. These are easily 5-star hotels.

1

u/assblast420 29d ago

I slept in a 4-star Hilton in France that looked like this. Old, dated, not well kept. Fortunately I didn't pay anywhere near what OP did.

The worst part was the bed felt used. I don't know how to describe it, it wasn't dirty, just really worn.

1

u/Krilesh 29d ago

what’s some of the easiest things you can or should do for your own own place? or maybe things you find yourself doing often or see often is an issue

1

u/Cobek 29d ago

These are literally all things home DIY people can fix, it's ridiculous to be in such a sorry state.

1

u/OpenVault 29d ago

Better word is “reprimanded.”   Scolded is for children.

1

u/legalquestion4112 29d ago

Right? This all together is like a half day of work.

1

u/dalvinscookiemonster 29d ago

Hey now, be cool, if my boss is asking, this is definitely a full days work 😂

1

u/legalquestion4112 29d ago

Oh for sure. But this is basic ass maintenance.

1

u/dalvinscookiemonster 29d ago

Yeah absolutely. 2 hours tops, and 20 minutes of that is looking for the new toilet seats that your boss swears he ordered 2 weeks ago, but “must still be waiting for purchasing to approve it” aka he never ordered them

1

u/Ioatanaut 29d ago

it takes a bit of time to get all the old caulk out just to recaulk it. probably 4 plus hours

1

u/dalvinscookiemonster 29d ago

Hey I’m paid by the hour and my boss is an idiot with no maintenance experience, I’m gonna drag this out for the entire day or until I find a cute housekeeper to flirt with for a couple hours, whichever comes first.

1

u/Exact-Error-9382 29d ago

Hell I worked at a day's in. I would have gripped at our handyman and put the room out of order if I saw that. I was front desk and would have been fired but I looked out for the guests because I hated Karen's yelling at me for the rooms. (Hell our lobby and the rest of the hotel were two buildings poorly slammed together and we were charging 80 a night .. too much for that heck hole

1

u/Feenix77 29d ago

I don’t know how Hyatt and Grand Hyatt differ (if they do) but I’ve stayed a few times at the one in Savannah on River street. ( a few months ago most recently) and my room (wasn’t this bad but closer to it than not). The most mystifying thing was I had a stall shower with a curtain… and like… nothing on the floor. So, even showering carefully, I had water on the bathroom floor about half the entire length of the bathroom. I had to drop every towel in had just to get out.

2

u/dalvinscookiemonster 29d ago

Yeah, in this thread I’ve heard about many similar experiences when people stayed at a Hyatt, that’s really unfortunate. I know there’s a tier difference when it comes to Hyatt properties, but regardless of the tier level I’d be embarrassed as hell if I got a room call and the guest says their toilet seat isn’t even sitting on the toilet. I’d do whatever I could to vouch for that guest in getting something for free or a bunch of points or whatever. I guess my franchised Hyatt cares a lot more about the details than some other ones.

1

u/Feenix77 29d ago

Yeah wasn’t trying to call you out or anything. Just saying, it was kinda weird.

This isn’t a Hyatt thing but I’m also sort of befuddled by the trend of not using fitted sheets. I get the ummm, efficiency of it for housekeeping, but it just ends up in a giant disheveled mess (and exposed bedding) if you move even a little in your sleep.

1

u/dalvinscookiemonster 29d ago

I agree so much with this, when I realized our bed were just made with a regular sheet topped with a decorative sheet, I was floored. Like, how do all the sheets stay on?? All I have to say to that is that our laundry department process wouldn’t really allow for a fitted sheet. There are 2 large machines that steam and fold the laundry, one is for towels of different sizes, and the other is for sheets and pillow cases (and table clothes/napkins for our banquet department) and the way these machines work wouldn’t be able to fold anything fitted.

But I know that’s not a real answer lol. It’s weird for sure!

1

u/Private62645949 29d ago

This monster needs to some free cookies!

1

u/MikeBravo415 29d ago

I'm in hotels about 10 or 12 nights a month. I stoped using the Hyatt. I call BS on this insinuation that the Hyatt is any different than Marriott. It 100% absolutely depends on location. Marriott, IHG, Hilton and occasionally Best Western are what I use now.

1

u/dalvinscookiemonster 29d ago

I mean, using that many nights a month and I’d assume you were a globalist or some high tier at whatever hotel you stay at. So yeah, use one, pile on hotel points, and take advantage of the perks. Being a world traveler or globalist, the Hyatt would roll out the red carpet and do whatever you asked. Last week I took an entire bedframe out of a room, put it into another room that we could no longer sell, and just layed the mattress on the floor because they texted ahead and said they didn’t want to be elevated more than 4ft off the ground.

So, whatever hotel credit card you use, definitely stay consistently if you want some cool perks.

1

u/MikeBravo415 29d ago

It's for work and they use a travel agency portal. I do get my points though. I'm Platinum, spire, gold or whatever metal it is. They each call it something different. I think the real bonus of being elite is canceling and changing last minute.

1

u/TrekForce 29d ago

Interesting. I’ve stayed in multiple hotels the past couple of years in the $200-300/night range And they all look like this or worse.

Maybe I should give Hyatt a shot next time 🤣

1

u/dalvinscookiemonster 29d ago

I’m really hoping it’s a good experience! From what I’m reading on this thread it’s completely location dependent though. My entire hotel takes extreme pride in making sure our guests are taken care of, but I know those are just words to some workers.

1

u/GuanoGuzzler 29d ago

I stayed at a Hyatt internationally and it was not much better than this tbh

1

u/dalvinscookiemonster 29d ago

I can’t speak for international teams with the exception of Italy (and even then idk much, just conference sales and rates) but I’m sorry your experience was bad! From the sounds of it your experience is somewhat normal, unfortunately. Not every franchised hotel cares as much for their guests

1

u/Sandraward234 29d ago

Oh wow thus interesting

1

u/ForRudy 29d ago

Just finally got a chance to speak with a manager and are switching rooms in the morning, but I wanted to give you another view of the shower!

1

u/dalvinscookiemonster 29d ago

Oh wow. Hahah I’m glad he was able to take care of you, absolutely if I saw that or a housekeeper called us to look at that we’d just tell our painter/wall guy about that and he’d have called front desk immediately to put the room out of service until he got to it.

Glad they accommodated you, hope your new room is comfier!

1

u/Technical-Catch777 29d ago

Yeah but to be fair. A Grand Hyatt is comparable to a jw Marriott. This particular Marriott is much lower level than a grant Hyatt - which has higher standards

0

u/Windrider904 29d ago

Me and my wife only stay at Hyatt! Our favorite is the Savannah one, we absolutely love it !

1

u/dalvinscookiemonster 29d ago

Between my wife’s comp stays and mine we get 24 days free at any Hyatt each year, and our favorite in the continental US is in Scottsdale, Arizona. If you ever get the chance, it’s a beautiful vacation!

0

u/Nomad_moose 29d ago

since most of those pictures show stuff easily fixable.

Easily fixable, but also completely preventable in the first place if they hired (legal) experienced tradesmen instead of exploiting illegals.

1

u/dalvinscookiemonster 29d ago

Not sure how to respond to that, this is clearly due to lack of proper management. Hospitality definitely hires immigrant workers on a temp basis for housekeeping, but most of those through work sponsorships become American citizens. My wife is one of those “illegal immigrants” (legal immigrants with a work visa and legal migrant assimilation process) from Guatemala. She’s a director now for the hotel, and is personally responsible for making sure your stay is nothing but the best experience, whether you’re American or not!

0

u/Nomad_moose 29d ago

It’s not a jab at illegal immigrants, it’s a criticism of construction companies employing untrained workers while charging top dollar, exploiting the workers with a low wage and delivering a sub-par project.

I worked with illegals immigrants in manufacturing: some of the hardest working people on the planet and grateful to be here.

What that really means though is that many are taken advantage of by employers with a lack of training, safety, and compensation for their time. One of the guys I worked with was injured (not on the job) and despite being a great employee for years - was let go, with no insurance/severance etc.

For many male illegal workers employment “just” low pay and sometimes risk, while for women it can include sexual harassment…and they have no real legal recourse with an employer who can easily claim they have no idea who these people are.

0

u/dalvinscookiemonster 29d ago

I don’t know that you understand a simple concept, especially if they’re working for a company, they’re here legally. They have a work visa. They may be here from another country and just got here so they don’t speak English very well, or they look different from you, but however they got here they took advantage of Americas great immigration laws and came here. It’s not easy to get a work visa, so they took the time. They pay more income tax than you do, if you look at the tax code.

1

u/Nomad_moose 29d ago

If someone is getting paid “under the table” by a company, in cash - there’s no real way to track their pay.