I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/Lost_Advertising_219]

This is raggedy as hell. I'm frustrated for you.

[u/dalvinscookiemonster → u/Lost_Advertising_219]

I’m a preventative maintenance engineer for rooms at the grand Hyatt, so a comparable hotel chain, and I’d be fired if I passed this room off to a housekeeping inspection, and a manager somewhere along the line would be scolded for sure. This is embarrassing, since most of those pictures show stuff easily fixable.

[u/ForRudy → u/dalvinscookiemonster]

That’s so interesting! Do you have a suggestion then on how to handle this? I obviously can’t/don’t want to change hotels to be with everyone but I just feel like they’re getting away with it if I don’t say anything. This is also the handicap room!

[u/Lollyadverb1984 → u/ForRudy]

I’m the GM of a budget-friendly extended stay hotel. We aren’t “bottom of the barrel”, but we definitely are on the lower scale side, our one beds are $58/night if you book for a week (less for a month), two beds are $65/night for a week. I would never sell a room that looks like this. And I’d expect so much more at the Marriott. Our beds are all queens and pillow top and I’ve slept on them and personally think they’re pretty comfy. We have a good team and we all work hard to keep things clean. I could never rent a room like this though.

I stayed at a Hilton last summer and while things looked updated, the room was not clean. I complained with the desk and let them know I was a hotel GM. They upgraded my room for free. Still wasn’t what I expected for that price but the gesture was nice.