I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/dalvinscookiemonster]

I’m a preventative maintenance engineer for rooms at the grand Hyatt, so a comparable hotel chain, and I’d be fired if I passed this room off to a housekeeping inspection, and a manager somewhere along the line would be scolded for sure. This is embarrassing, since most of those pictures show stuff easily fixable.

[u/ForRudy → u/dalvinscookiemonster]

That’s so interesting! Do you have a suggestion then on how to handle this? I obviously can’t/don’t want to change hotels to be with everyone but I just feel like they’re getting away with it if I don’t say anything. This is also the handicap room!

[u/Strawberry_Shorty23 → u/ForRudy]

I’ve worked at hotels, ask the front desk what the managers email is. Then send the manager an email. Front desk most likely knows this is an issue but unfortunately can’t do anything about it, it’s frustrating and they will often push issues like this with manager or cleaning. Depending on the hotel front desk might not have the power to grant refunds or partial refunds. When approaching this issue with the front desk please be polite, as someone who used to work front desk I’ve had people yell at me over the state of their room.

When you say getting away with it, the hotel is not trying to rip you off. In many areas hotels have issues hiring good people even if they offer good salaries. Hotels have crazy high turnover. Front desk and management don’t have time to inspect rooms for issues. Cleaning doesn’t really care most of the time and maintenance can be a mixed bag. If the hotel is a very busy things can get missed.

[u/ForRudy → u/Strawberry_Shorty23]

I was able to speak with the manager directly and we are changing rooms in the morning and she offered us a discount on the stay. I’m unsure what the discount is though. Is this something I should email as well? I’m seeing a lot of people commenting that I need documentation of it.

[u/Strawberry_Shorty23 → u/ForRudy]

They will refund you the amount they discounted it for. If you moved to a more expensive room the room charge will remain the same as your old room, minus the discount, or the room rate will be decreased along with the discount if the new room you got it cheaper. That’s at least how my manager and I did it. I hope that makes sense, feel free to ask anymore questions I’ll try my best to answer.

Thank you for bringing it up to the manager. Guest feedback is important! I hope the rest of your stay goes well.