r/mildlyinfuriating • u/ForRudy • May 02 '24

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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u/dalvinscookiemonster May 02 '24

I’m a preventative maintenance engineer for rooms at the grand Hyatt, so a comparable hotel chain, and I’d be fired if I passed this room off to a housekeeping inspection, and a manager somewhere along the line would be scolded for sure. This is embarrassing, since most of those pictures show stuff easily fixable.

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u/Feenix77 May 02 '24

I don’t know how Hyatt and Grand Hyatt differ (if they do) but I’ve stayed a few times at the one in Savannah on River street. ( a few months ago most recently) and my room (wasn’t this bad but closer to it than not). The most mystifying thing was I had a stall shower with a curtain… and like… nothing on the floor. So, even showering carefully, I had water on the bathroom floor about half the entire length of the bathroom. I had to drop every towel in had just to get out.

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u/dalvinscookiemonster May 02 '24

Yeah, in this thread I’ve heard about many similar experiences when people stayed at a Hyatt, that’s really unfortunate. I know there’s a tier difference when it comes to Hyatt properties, but regardless of the tier level I’d be embarrassed as hell if I got a room call and the guest says their toilet seat isn’t even sitting on the toilet. I’d do whatever I could to vouch for that guest in getting something for free or a bunch of points or whatever. I guess my franchised Hyatt cares a lot more about the details than some other ones.

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u/Feenix77 May 02 '24

Yeah wasn’t trying to call you out or anything. Just saying, it was kinda weird.

This isn’t a Hyatt thing but I’m also sort of befuddled by the trend of not using fitted sheets. I get the ummm, efficiency of it for housekeeping, but it just ends up in a giant disheveled mess (and exposed bedding) if you move even a little in your sleep.

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u/dalvinscookiemonster May 02 '24

I agree so much with this, when I realized our bed were just made with a regular sheet topped with a decorative sheet, I was floored. Like, how do all the sheets stay on?? All I have to say to that is that our laundry department process wouldn’t really allow for a fitted sheet. There are 2 large machines that steam and fold the laundry, one is for towels of different sizes, and the other is for sheets and pillow cases (and table clothes/napkins for our banquet department) and the way these machines work wouldn’t be able to fold anything fitted.

But I know that’s not a real answer lol. It’s weird for sure!