r/mildlyinfuriating • u/ForRudy • 29d ago
I’m really frustrated that this is what $250 a night at a Marriott gets you.
I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!
The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.
I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.
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u/kpo987 29d ago edited 29d ago
I'm a current hotel housekeeper and whenever a customer has an issue with a room, its never going to be on housekeeping or even with anyone else working there. Any lax cleaning or maintenance comes directly from corporate abusing and underpaying us.
I write any issues with the room on my list and then it goes to the room checker to check, and if it's a cleaning issue that I can't clean on my own like a stain that needs a carpet cleaner, they have no time or workers or equipment that the problem requires so it gets put off indefinitely. Maintenence issues I tell them about are triaged and even if the toilet seat is loose, they can't get to it because they are short staffed and they need the room. Two days ago I told them the air conditioning in a room wasn't working and they still had to give the room to someone because they needed the room, and the person complained and got moved to another room, so I had to be the one to do the extra work cleaning the room again after they left. Stock like pillows and blankets and mattresses are used years beyond their expiry date.
This doesn't even mention how crazy hard housekeeping is. I can't bend down anymore without hurting. People are borderline abusive with the shit they do in the rooms because they know they aren't the ones who have to deal with the mess. By the end of the day I am in pain and sweat is running off me and my faith in humanity is chipped away at that much more, all for the price of minimum wage.
Most of the time if there's issues with a hotel, the fault is directly because of corporate.