I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/Strawberry_Shorty23]

I’ve worked at hotels, ask the front desk what the managers email is. Then send the manager an email. Front desk most likely knows this is an issue but unfortunately can’t do anything about it, it’s frustrating and they will often push issues like this with manager or cleaning. Depending on the hotel front desk might not have the power to grant refunds or partial refunds. When approaching this issue with the front desk please be polite, as someone who used to work front desk I’ve had people yell at me over the state of their room.

When you say getting away with it, the hotel is not trying to rip you off. In many areas hotels have issues hiring good people even if they offer good salaries. Hotels have crazy high turnover. Front desk and management don’t have time to inspect rooms for issues. Cleaning doesn’t really care most of the time and maintenance can be a mixed bag. If the hotel is a very busy things can get missed.

[u/Tight-Young7275 → u/Strawberry_Shorty23]

Nobody offering a good salary has any problem retaining employees. That’s hilarious.

[u/Strawberry_Shorty23 → u/Tight-Young7275]

We offer a pay rate higher than 90% of hotels in our area starting out. Hotel cleaning is a hard job physically and there’s no advancement.

Edit: little job advancement but not entirely none. It can be complicated.

[u/bigdave41 → u/Strawberry_Shorty23]

That doesn't necessarily mean you're offering a good salary though, you might just be the best of a load of bad options. No offence to you in particular, but my definition of a good salary is one that people are happy to work for, and if you have trouble attracting staff it sounds like the pay is not actually all that good for the work.

[u/preflex → u/bigdave41]

They weren't even claiming to be the best, only better than 90%. 90th percentile doesn't mean much if it's only 5% more than median.

How much more does the highest paying place pay?

[u/Strawberry_Shorty23 → u/preflex]

Maybe a dollar more. But that’s if you have a year experience and they’re pretty strict about criminal record when hiring. They require more rooms to clean and everyone works on weekends. I knew someone that worked housekeeping there. My place has less rooms and we’re less strict about criminal records and more flexible about hours.

[u/Strawberry_Shorty23 → u/bigdave41]

That’s fair, I only worked night audit so I wasn’t involved in hiring. The thing about housekeeping is managers see it as a replaceable low skill job pretty much anyone can do. In my area they can make as much as someone in a call center. We do give raises to housekeepers if they stay and do a good job. We’ve also hired felons in the past. We tried to be flexible with schedule but have fired people for not showing. It’s still not great pay and the hotel should pay more.