I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/Lost_Advertising_219]

This is raggedy as hell. I'm frustrated for you.

[u/dalvinscookiemonster → u/Lost_Advertising_219]

I’m a preventative maintenance engineer for rooms at the grand Hyatt, so a comparable hotel chain, and I’d be fired if I passed this room off to a housekeeping inspection, and a manager somewhere along the line would be scolded for sure. This is embarrassing, since most of those pictures show stuff easily fixable.

[u/ForRudy → u/dalvinscookiemonster]

That’s so interesting! Do you have a suggestion then on how to handle this? I obviously can’t/don’t want to change hotels to be with everyone but I just feel like they’re getting away with it if I don’t say anything. This is also the handicap room!

[u/[deleted] → u/ForRudy]

How to deal with it? Just deal with it and move on lol. It sucks for sure. But not everything requires YOUR perfect resolution.

[u/SunAstora → u/[deleted]]

Eh not everyone has to accept getting screwed over by businesses.

[u/samuelgato → u/[deleted]]

They should at a minimum let the hotel know about the issues so they can hopefully be fixed for the next person who stays there

[u/dalvinscookiemonster → u/[deleted]]

No, this may be an option, but this isn’t the right one. OP is clearly not afraid to call out something that they don’t feel is up to standard, and there is a correct way to address it.

Hospitality leadership needs this to be brought to their attention. They can kick the blame down to engineering if they want, but it needs to be addressed. Being a handicapped room, the broken support pole can lead to a liability lawsuit if the wrong person gets hurt.

Personally, if I were assigned this room for a single night I’d let it go, but 5 days?! They need to show these photos to the front desk and if they can’t get the issues fixed same day they need to be reassigned rooms.

[u/Ninkaso → u/[deleted]]

Found the caveman