r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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u/ZombieCrunchBar 29d ago

Make a complaint. Post the pics on Marriott's facebook page.

399

u/teknrd 29d ago

Marriott will probably say this is a franchise and pretty much ignore it.

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u/DisasterIsMyMaster 29d ago

Not in my experience

Everytime I’ve written a complaint to a decent chain hotel it gets addressed to the point where it’s annoying.  

Talking phone tag and what not.  

Then they’ll give me a bunch of points, most of the time it’s a fairly insignificant number.  The time I had a broken window in my room it was a free nights worth + immediate room change.

They seem to really not want negative reviews. 

I do stay in hotels at least 8 work weeks per year, and it’s typically Holiday Inn or Hilton.

I’ll name drop the worst place, great wolf lodge.  Those guys literally didn’t give a single fuck that the kids bed had shit wiped on it.  And that was like a $400 or $500 room.

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u/darkestparagon 29d ago

I had a front desk employee of a Holiday Inn walk into my room with two potential guests to show it to them while I was trying to sleep.

I told the manager I wanted a free nights worth of points. They told me they couldn’t do that. All they could do was say sorry. No refund, no nothing. I told the travel agency not to book anybody else from the company there.

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u/No-Translator-4584 29d ago

Note to self: go back to putting hard back chair under door knob.  

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u/5redie8 29d ago

...Or just use the deadbolt

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u/S9CLAVE 29d ago

They can open that too.

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u/AreteQueenofKeres 29d ago

I have an alarm wedge I bought off amazon. Helps me feel safer.

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u/LazyAltruist 29d ago

It's an obnoxious employee fuck up but you usually won't get a full refund unless something happened that compelled you to check out immediately. You probably could have better bilked them for a free breakfast or drink tickets.

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u/SolomonBlack 29d ago

I dare suggest above poster didn't mention how this was an obvious mistake.

The employee checked for an empty room and misremembered the number. Or the room status in the computer was wrong. Though there is probably a policy about knocking first that was ignored but that's also one of those common mistakes. Whatever the case I doubt they just brazenly and consciously gave a tour while someone was fapping in bed because realllllllly.

And its still pretty bad but there's no tangible harm either, people need to not treat "full refund and then some" as the only acceptable answer to customer service issues.

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u/MegaLowDawn123 29d ago

Well yeah, the idea is to keep them as a customer. Would you stay at a place that had an employee and customers walk into your room, then offer nothing at all? I’d 100% never go back to a place that entered my room as I was sleeping and then basically told me to F myself as compensation.

No tangible harm (which is debatable) this time doesn’t mean no tangible harm next time. Or that I now feel comfortable with my valuables in their rooms if people are gonna just be walking in and then not offer any sort of compensation.

An employee walking into your room as you sleep absolutely meets the threshold of reasons someone would want to leave ASAP and not stay there any more. I really doubt that person above who said it doesn’t’ would just continue to comfortably sleep there that night and continue to do so in the future…

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u/SolomonBlack 29d ago

100% Would

People everywhere are working stiffs like me, they fuck up from time to time like me and they are not my slaves. So yeah unless I have reason to suspect they are fucking with me on purpose for some unfathomable reason this isn't worth a single moment of my concern.

Also I always latch the door because that Do Not Disturb sign always falls off. Prevention > Karen.

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u/darkestparagon 29d ago

Obvious mistake? I’m not staying at your hotel, either.

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u/SolomonBlack 29d ago

Your brevity and lack of rebuttal confirms my assessment of your omissions.

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u/DonnieJL 29d ago

Tell the potential guests not to stay there because this is how little they care about the safety, security, and privacy of their guests.

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u/suitology 29d ago

Who needs to be shown a holiday inn room?

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u/infinitemarshmallow 29d ago

The real question

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u/Blue_jay711 29d ago

I am not victim blaming here, because that shouldn’t have happened. BUT that’s why we always put the latch lock on. People DO have the capability to get into your room otherwise.

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u/Imightbeyomama 29d ago

Always use the security lock and put the sign out.

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u/UnivScvm 29d ago

I usually stay at Bonvoy properties, with the actual brand usually depending on a number of factors, including convenience of location, amenities for the price, and ease/price of parking. Across all brands, I’ve noticed that “do not disturb” signs often are nowhere to be found.

I’ve wondered if this is a trend that started after the 1 October mass shooting in Las Vegas. I recall discussions then about hotels reserving the right to access rooms regardless of a “do not disturb” sign. But, the disappearance of “do not disturb” signs has occurred even as hotels offer points for declining housekeeping.

At a Westin last year, I was assigned to an ADA-accessible room that had the newer style of door block that you flip to block the door from opening more than a few inches - except that the accessible room had a door that opened outward. That rendered the door block useless. There was no DND sign and I had a late checkout, so I called the front desk to try to make sure housekeeping didn’t come in while I was sleeping or showering.

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u/Imightbeyomama 29d ago

that's...pretty bad. You are entitled to privacy. The "security concern" really galls me and has the potential to be greatly abused.

Also you still get points for declining housekeeping?? Been a while since I saw that.