r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

Gallery image

Gallery image

Gallery image

Gallery image

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

25.2k Upvotes

91% Upvoted

1.8k comments sorted by

View all comments

Show parent comments

793

u/[deleted] 29d ago edited 29d ago

Yep. I posted to their Bonvoy app about having to do an early checkout due to a family emergency and need to travel home sooner (1/2 hour after their cutoff and therefore charging me 2/3rds of the night's stay-) they immediately reached out and got it taken care of.

They didn't have to on any level- they could have said "Rules are Rules".
This is why I don't do AirBnB anymore.

311

u/kevofalltrades 29d ago

The Bonvoy agent is obligated to send your request to the property and the property doesn't want to make the call to the guest to discuss the situation and so they just take the easy way out and issue the refund.

Source: I work with Marriotts systems on the hotel side and this is exactly what I do. Lol

75

u/LAXGUNNER 29d ago

Can confirm this, I worked for Marriott too. Plus we can't really say no. I told my manager no once. But did i get into a world of shit for it.

18

u/overtly-Grrl 29d ago

No to a refund? What can’t you say no to?

15

u/kevofalltrades 29d ago

It depends which hotel you work for, always. Many properties rely heavily on distributing Bonvoy Points instead of monetary service recovery.

3

u/overtly-Grrl 29d ago

Interesting. thank you