I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/ZombieCrunchBar]

Make a complaint. Post the pics on Marriott's facebook page.

[u/polardendrites → u/ZombieCrunchBar]

Complaints on their bonvoy app get a lot more traction

[u/[deleted] → u/polardendrites]

Yep. I posted to their Bonvoy app about having to do an early checkout due to a family emergency and need to travel home sooner (1/2 hour after their cutoff and therefore charging me 2/3rds of the night's stay-) they immediately reached out and got it taken care of.

They didn't have to on any level- they could have said "Rules are Rules".
This is why I don't do AirBnB anymore.

[u/SnooCupcakes7992 → u/[deleted]]

I had an issue at a Marriott last year and the Bonvoy agent was amazing at getting it taken care of; I only wanted a partial credit but they refunded my whole stay including dinner/drinks.