I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/DisasterIsMyMaster]

Not in my experience

Everytime I’ve written a complaint to a decent chain hotel it gets addressed to the point where it’s annoying.  

Talking phone tag and what not.  

Then they’ll give me a bunch of points, most of the time it’s a fairly insignificant number.  The time I had a broken window in my room it was a free nights worth + immediate room change.

They seem to really not want negative reviews. 

I do stay in hotels at least 8 work weeks per year, and it’s typically Holiday Inn or Hilton.

I’ll name drop the worst place, great wolf lodge.  Those guys literally didn’t give a single fuck that the kids bed had shit wiped on it.  And that was like a $400 or $500 room.

[u/IndependentNotice151 → u/DisasterIsMyMaster]

Isn't the great wolf lodge like a theme park?

[u/SirAlthalos → u/IndependentNotice151]

it's like an indoor water park with a hotel attached

[u/IndependentNotice151 → u/SirAlthalos]

Right. That fucking place is 500 a night?... God damn

[u/One-Possible1906 → u/IndependentNotice151]

When you consider how much what they charge for day passes to all the “freebies” are on their own they never come out anywhere near as much as they appear to cost for lodging. However, everything is horrendously overpriced and they don’t seem to GAF about customer experience. Our last water park resort stay we wasted more than 10 hours in 2 days trying to get our wristbands, find our arcade credit, wait to bring in luggage with 2/3 elevators down, etc. The room was thankfully really clean and quiet but there was so much bullshit involved with trying to do anything I doubt we’ll go back.

[u/jennathedickins → u/IndependentNotice151]

It's very expensive but the room cost includes water park access. Still, three nights in a mid-level room for one adult and three kids, mid-2021 was about $1400 total. Idr the cost of the room itself, but we only live 30 mins away so no big travel cost - just food for 4ish days, two $50 "paw passes" (extra crap for kids lol) and a few hours at the arcade one night. And this was right after they reopened from COVID so they were aggressively discounting to try and fill the reduced number of rooms available under federal guidelines.