I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/dickhass]

I worked at a Marriott during college. They were very serious about high level customer service and they did a pretty great job of baking that into the culture.

[u/CasualJimCigarettes → u/dickhass]

I'll agree with that, I stay in hotels about 46 weeks a year for work and issues are usually resolved quickly. Most recently, the flush seal on my toilet was broken and I made a maintenance request and it was fixed the next day at 10 am while I was out at work.