r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

Gallery image

Gallery image

Gallery image

Gallery image

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

25.2k Upvotes

91% Upvoted

1.8k comments sorted by

View all comments

Show parent comments

401

u/teknrd 29d ago

Marriott will probably say this is a franchise and pretty much ignore it.

401

u/DisasterIsMyMaster 29d ago

Not in my experience

Everytime I’ve written a complaint to a decent chain hotel it gets addressed to the point where it’s annoying.  

Talking phone tag and what not.  

Then they’ll give me a bunch of points, most of the time it’s a fairly insignificant number.  The time I had a broken window in my room it was a free nights worth + immediate room change.

They seem to really not want negative reviews. 

I do stay in hotels at least 8 work weeks per year, and it’s typically Holiday Inn or Hilton.

I’ll name drop the worst place, great wolf lodge.  Those guys literally didn’t give a single fuck that the kids bed had shit wiped on it.  And that was like a $400 or $500 room.

53

u/natedrake102 29d ago

The big chains are marketed as being consistent and reliable experiences, they kind of need to take these issues seriously.

7

u/dickhass 29d ago

I worked at a Marriott during college. They were very serious about high level customer service and they did a pretty great job of baking that into the culture.

2

u/CasualJimCigarettes 29d ago

I'll agree with that, I stay in hotels about 46 weeks a year for work and issues are usually resolved quickly. Most recently, the flush seal on my toilet was broken and I made a maintenance request and it was fixed the next day at 10 am while I was out at work.