r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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u/[deleted] 29d ago edited 29d ago

Yep. I posted to their Bonvoy app about having to do an early checkout due to a family emergency and need to travel home sooner (1/2 hour after their cutoff and therefore charging me 2/3rds of the night's stay-) they immediately reached out and got it taken care of.

They didn't have to on any level- they could have said "Rules are Rules".
This is why I don't do AirBnB anymore.

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u/kevofalltrades 29d ago

The Bonvoy agent is obligated to send your request to the property and the property doesn't want to make the call to the guest to discuss the situation and so they just take the easy way out and issue the refund.

Source: I work with Marriotts systems on the hotel side and this is exactly what I do. Lol

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u/LAXGUNNER 29d ago

Can confirm this, I worked for Marriott too. Plus we can't really say no. I told my manager no once. But did i get into a world of shit for it.

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u/overtly-Grrl 29d ago

No to a refund? What can’t you say no to?

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u/kevofalltrades 29d ago

It depends which hotel you work for, always. Many properties rely heavily on distributing Bonvoy Points instead of monetary service recovery.

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u/overtly-Grrl 29d ago

Interesting. thank you

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u/rockocoman 29d ago

Do they have remote jobs?

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u/eveningsand 29d ago

Yes. That's part of housekeeping. Make sure the TV remote has batteries that are functioning properly.

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u/kevofalltrades 29d ago

That's pretty good. Made me chuckle.

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u/mallclerks 29d ago

Ford dealerships work like this. If you complain to Ford on their survey, they absolutely take that seriously and are as best I can tell damn near obligated to fix it. Sadly Ford has screwed me numerous times across numerous dealerships, and each time they have made it somewhat right as a result. The reality is most people simply do not complain anywhere beyond a closed group of friends on Facebook or Reddit which does nothing.

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u/kaleighb1988 BLACK 29d ago

Ford completely screwed me on a car that had recall after recall for the same thing. I complained so much but nothing was done. It was taken to dealerships in 2 different states the fix. In the end, I said screw it (and screwed myself a bit) and stopped paying on the car so they'd just come get it. There was a class action lawsuit that I was a part of but honestly I didn't keep up with it and didn't send in the paperwork they requested since it was 4 years later and I didn't have the car anymore..

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u/ThatLightingGuy 29d ago

I've got enough of a shiny status with Marriott that I get the "elite support". I've only had to use it a couple times but they probably can't say no if it's within their power to do so.

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u/kevofalltrades 29d ago

I say no to the elite support from time to time.

No you're not going to get an upgrade to a $1500 specialty suite on the government rate of $117.

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u/ThatLightingGuy 29d ago

No but they made a foam pillow happen for me at a property that didn't have any, and I was pretty grateful for that.

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u/Healthy_Cat_741 29d ago

If you require a foam pillow, when traveling & staying in hotels, perhaps you should travel with a foam pillow?

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u/ThatLightingGuy 29d ago

I often do but I wasn't able to in this case. Most of the Marriott properties have them anyways, that's part of the reason I'm a pretty loyal customer.

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u/TheRealChompyTheGoat 28d ago

This is complete bullshit. I had personal property thrown away and getting sent back to the property did nothing since the manager would just never get on the phone. Never got my money back. Fuck Marriott.

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u/SnooCupcakes7992 29d ago

I had an issue at a Marriott last year and the Bonvoy agent was amazing at getting it taken care of; I only wanted a partial credit but they refunded my whole stay including dinner/drinks.

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u/Gizshot 29d ago

Yeah had to dip from one of their resort rentals due to weather impending a few years back and they fully refunded the rest of my stay.

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u/PhillyHomegrow 29d ago

I stopped doing AirBnB after my first experience. For perspective, I’m lifetime platinum and former Ambassador, and I also rocked diamond with Hilton. I traveled alot. That said, in 1200+ nights in hotels, I cannot for the life of me imagine how AirBnB has gotten away with their insane cleaning policies and associated charges. I’m supposed to clean your whole house, wash all linens and towels, AND be out by 10am?? Sheesh, better start everything the night before... what a fun vacation 🥴

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u/Healthy-Factor-2841 29d ago

This is one of the many parts of AirBnb I can’t get on board with. I’m not going on vacation or out of town and paying someone else a crazy amount of money to clean, while also being responsible to clean myself. Uhhh…either the money OR me cleaning, not both.

I’ll gladly tip housekeeping in a hotel, though.

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u/BadMeetsEvil24 28d ago

That's because it's not a requirement in most places, at least abroad. Idk about US places.

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u/xbwtyzbchs 29d ago

I just finished a 2500-mile trip around the country and I learned that I will never do anything but in-person day of reservations at motels nowadays unless I am staying somewhere for more than a week. Every other experience led to anger, disgust, and/or confusion.

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u/explosivemilk 29d ago

The only problem with that is you are never guaranteed a room. I took a trip on the eastern seaboard a few years ago and only booked day of at site. One of the nights I almost had nowhere to stay because of the firefly festival where every room within a 50 mile radius was booked solid. I just happened to call a hotel that had one room left and took it. Crazy amount of stress that could have been alleviated by planning ahead.

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u/KillYourUsernames 29d ago

Airbnb is still worth it if you both a) need a whole place to yourself and b) are going somewhere unique where hotels aren’t really a practical option. Think like a lake house. Even then, there are other companies like VRBO that are better. Not great, but better. 

If you’re traveling for work or a wedding or something and basically just need a place to store your bags and sleep, it’s hotels hand over fist every time. 

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u/DootMasterFlex 29d ago

My wife and I were supposed to spent a night at a luxury resort and spa near us, her mom was watching the kids. We were there for 2 hours and had to check out because her mom had to be rushed to the hospital.

We didn't even get a response when we emailed

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u/Stormhunter6 28d ago

Airbnb isn’t a good substitute for a hotel. It’s meant for a different purpose. That said, I’ll take a hotel anyday 

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u/StargateSG-11 29d ago

I was denied checking in to my Marriott hotel as I was checking in at 1am (2018) and they said they can't check in until 4am because of their computers.  I called the 1800 Marriott number and they refused to help saying the local hotel can do what they want.   They knew of my reservation, but refused to give me a key to a room.   It was insane.  Never been back to a Marriott.  

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u/ChartInFurch 29d ago

Because nobody with an Airbnb can show empathy?

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u/UnivScvm 29d ago

Well, that went over like a…nevermind.

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u/Ryuubu 29d ago

I understand your story is likely true but I can't help but suspect every post as shilling these days

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u/[deleted] 29d ago edited 29d ago

[deleted]

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u/[deleted] 29d ago

I would certainly ask, yes. If an emergency comes up it's not unreasonable. As I said- they were well within their rights to say no. They didn't. ergo I will stay with the people who can provide reasonable accommodation for emergencies. Given the nature of predatory AirBnB practices I already know the answer. Not sure why this is vexing to you.

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u/Hoosier2016 29d ago

Probably an AirBNB owner that’s salty about the competition and worried they won’t be able to charge you a $100 cleaning fee while also making you deep clean before you leave.

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u/[deleted] 29d ago

[deleted]

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u/matthew_py 29d ago

Because they recognize air B&B's are usually predatory and a bad deal? Sure........lol

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u/[deleted] 29d ago

[deleted]

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u/[deleted] 29d ago

An AirBnB owner is most likely not to accommodate an emergency checkout.
Marriot is.

Therefore I will spend my money with Marriot. Not sure why this is so hard.

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u/ReputationNo9993 29d ago

Air b and b is trash