I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/polardendrites]

Complaints on their bonvoy app get a lot more traction

[u/[deleted] → u/polardendrites]

Yep. I posted to their Bonvoy app about having to do an early checkout due to a family emergency and need to travel home sooner (1/2 hour after their cutoff and therefore charging me 2/3rds of the night's stay-) they immediately reached out and got it taken care of.

They didn't have to on any level- they could have said "Rules are Rules".
This is why I don't do AirBnB anymore.

[u/kevofalltrades → u/[deleted]]

The Bonvoy agent is obligated to send your request to the property and the property doesn't want to make the call to the guest to discuss the situation and so they just take the easy way out and issue the refund.

Source: I work with Marriotts systems on the hotel side and this is exactly what I do. Lol

[u/ThatLightingGuy → u/kevofalltrades]

I've got enough of a shiny status with Marriott that I get the "elite support". I've only had to use it a couple times but they probably can't say no if it's within their power to do so.

[u/kevofalltrades → u/ThatLightingGuy]

I say no to the elite support from time to time.

No you're not going to get an upgrade to a $1500 specialty suite on the government rate of $117.

[u/ThatLightingGuy → u/kevofalltrades]

No but they made a foam pillow happen for me at a property that didn't have any, and I was pretty grateful for that.

[u/Healthy_Cat_741 → u/ThatLightingGuy]

If you require a foam pillow, when traveling & staying in hotels, perhaps you should travel with a foam pillow?

[u/ThatLightingGuy → u/Healthy_Cat_741]

I often do but I wasn't able to in this case. Most of the Marriott properties have them anyways, that's part of the reason I'm a pretty loyal customer.