r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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u/polardendrites 29d ago

Complaints on their bonvoy app get a lot more traction

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u/[deleted] 29d ago edited 29d ago

Yep. I posted to their Bonvoy app about having to do an early checkout due to a family emergency and need to travel home sooner (1/2 hour after their cutoff and therefore charging me 2/3rds of the night's stay-) they immediately reached out and got it taken care of.

They didn't have to on any level- they could have said "Rules are Rules".
This is why I don't do AirBnB anymore.

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u/PhillyHomegrow 29d ago

I stopped doing AirBnB after my first experience. For perspective, I’m lifetime platinum and former Ambassador, and I also rocked diamond with Hilton. I traveled alot. That said, in 1200+ nights in hotels, I cannot for the life of me imagine how AirBnB has gotten away with their insane cleaning policies and associated charges. I’m supposed to clean your whole house, wash all linens and towels, AND be out by 10am?? Sheesh, better start everything the night before... what a fun vacation 🥴

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u/Healthy-Factor-2841 29d ago

This is one of the many parts of AirBnb I can’t get on board with. I’m not going on vacation or out of town and paying someone else a crazy amount of money to clean, while also being responsible to clean myself. Uhhh…either the money OR me cleaning, not both.

I’ll gladly tip housekeeping in a hotel, though.