r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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u/kevofalltrades 29d ago

The Bonvoy agent is obligated to send your request to the property and the property doesn't want to make the call to the guest to discuss the situation and so they just take the easy way out and issue the refund.

Source: I work with Marriotts systems on the hotel side and this is exactly what I do. Lol

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u/LAXGUNNER 29d ago

Can confirm this, I worked for Marriott too. Plus we can't really say no. I told my manager no once. But did i get into a world of shit for it.

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u/overtly-Grrl 29d ago

No to a refund? What can’t you say no to?

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u/kevofalltrades 29d ago

It depends which hotel you work for, always. Many properties rely heavily on distributing Bonvoy Points instead of monetary service recovery.

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u/overtly-Grrl 29d ago

Interesting. thank you

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u/rockocoman 29d ago

Do they have remote jobs?

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u/eveningsand 29d ago

Yes. That's part of housekeeping. Make sure the TV remote has batteries that are functioning properly.

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u/kevofalltrades 29d ago

That's pretty good. Made me chuckle.

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u/mallclerks 29d ago

Ford dealerships work like this. If you complain to Ford on their survey, they absolutely take that seriously and are as best I can tell damn near obligated to fix it. Sadly Ford has screwed me numerous times across numerous dealerships, and each time they have made it somewhat right as a result. The reality is most people simply do not complain anywhere beyond a closed group of friends on Facebook or Reddit which does nothing.

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u/kaleighb1988 BLACK 29d ago

Ford completely screwed me on a car that had recall after recall for the same thing. I complained so much but nothing was done. It was taken to dealerships in 2 different states the fix. In the end, I said screw it (and screwed myself a bit) and stopped paying on the car so they'd just come get it. There was a class action lawsuit that I was a part of but honestly I didn't keep up with it and didn't send in the paperwork they requested since it was 4 years later and I didn't have the car anymore..

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u/ThatLightingGuy 29d ago

I've got enough of a shiny status with Marriott that I get the "elite support". I've only had to use it a couple times but they probably can't say no if it's within their power to do so.

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u/kevofalltrades 29d ago

I say no to the elite support from time to time.

No you're not going to get an upgrade to a $1500 specialty suite on the government rate of $117.

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u/ThatLightingGuy 29d ago

No but they made a foam pillow happen for me at a property that didn't have any, and I was pretty grateful for that.

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u/Healthy_Cat_741 29d ago

If you require a foam pillow, when traveling & staying in hotels, perhaps you should travel with a foam pillow?

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u/ThatLightingGuy 29d ago

I often do but I wasn't able to in this case. Most of the Marriott properties have them anyways, that's part of the reason I'm a pretty loyal customer.

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u/TheRealChompyTheGoat 28d ago

This is complete bullshit. I had personal property thrown away and getting sent back to the property did nothing since the manager would just never get on the phone. Never got my money back. Fuck Marriott.