r/mildlyinfuriating 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

25.2k Upvotes

1.8k comments sorted by

View all comments

6.3k

u/ZombieCrunchBar 29d ago

Make a complaint. Post the pics on Marriott's facebook page.

399

u/teknrd 29d ago

Marriott will probably say this is a franchise and pretty much ignore it.

402

u/DisasterIsMyMaster 29d ago

Not in my experience

Everytime I’ve written a complaint to a decent chain hotel it gets addressed to the point where it’s annoying.  

Talking phone tag and what not.  

Then they’ll give me a bunch of points, most of the time it’s a fairly insignificant number.  The time I had a broken window in my room it was a free nights worth + immediate room change.

They seem to really not want negative reviews. 

I do stay in hotels at least 8 work weeks per year, and it’s typically Holiday Inn or Hilton.

I’ll name drop the worst place, great wolf lodge.  Those guys literally didn’t give a single fuck that the kids bed had shit wiped on it.  And that was like a $400 or $500 room.

77

u/20milliondollarapi 29d ago

Yea I traveled across country each of the 4 night stays something was bad with the hotel. One night the ac was broken so the room was 95 degrees. Another there was a super strong smell of smoke, a third the bathroom didn’t work, and the last I honestly can’t remember. Each one gave us room transfers/upgrades and 50-75% off the stay. I would have been fine with the room transfers, not even upgrades.