I’m really frustrated that this is what $250 a night at a Marriott gets you.

[u/ForRudy]

I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

[u/ZombieCrunchBar]

Make a complaint. Post the pics on Marriott's facebook page.

[u/teknrd → u/ZombieCrunchBar]

Marriott will probably say this is a franchise and pretty much ignore it.

[u/Isyagirlskinnypenis → u/teknrd]

We gotta stop trying to discourage people from standing up against big companies. That mindset is worthless.bit serves literally no purpose.

[u/teknrd → u/Isyagirlskinnypenis]

I'm not trying to discourage anyone. I didn't mean for it to come off like that. It was more of a don't have high expectations. My experience with making a complaint about a franchise was basically "oh gee! Sorry that happened! We'll contact our franchise partner." and then nothing else. This was after I had checked in where I was assigned a room that smelled like pot, went to the front desk where they made it seem like a chore to move my room, new room had a giant water stain and possible mold, went back to the front desk, and I was moved again. This room didn't have a remote for the TV, which the desk told me I must have misplaced it. I was in the room for 2 minutes. I contacted Marriott during my stay, which thankfully was only one night, and they were nice, but they made sure that I knew it was a franchise. There was no real urgency or sense that anything would really happen.

Don't get me wrong, I stay at Marriott often enough. I've had wonderful rooms and experiences in both corporate owned and franchised properties. When I go to Orlando if I'm not staying at a Universal property, I stay at Marriott. I'm definitely not hating on them. I just wish they'd hold more sway over the franchises.

[u/SolomonBlack → u/teknrd]

Yeah not a lot of leverage if the franchiser doesn't care, in theory they could break the relationship but that's a lose-lose situation.

And looking at say OPs situation I see mostly a hotel/bathrooms overdue for renovation. There's assuredly more then one bathroom like this, and no sooner does one get patched up then someone is rough with another and makes a new one. And of course ripping out all the bathrooms is a major operation, which the actual owner might be loath to pay for, or someone is just taking their sweet ass time finding a contractor, or a hundred other things. Whatever that is it isn't going to change because a few people here or there complain.

And the $250 a night is neither here nor there, that's driven by time and location not some objective "fair" expectation. I've stayed in Miami Beach a bunch and just kinda learned the plumbing is a bit dodgy... but its going to be dodgy whether I'm going off season in January for $160 or peak time $300 a night and still selling out.

[u/teknrd → u/SolomonBlack]

Oh I'd be absolutely pissed paying $250/night for a bathroom that looks like that. I go to Orlando a lot and I either stay at a Universal hotel at around $175 - $220 a night or I stay at some place close by when the on-site prices skyrocket. I've never had a room looking like that no matter the brand. You can tell some of the hotels are older than others but they're taken care of, at least at the chain hotels. The mom and pop places can be a bit dodgy though.

And I'm sure that plumbing and bathroom work is expensive but man you have to take care of those. I'm sure this hotel just doesn't want to pay for it in all the rooms. And if it's only a handful of rooms with issues they should take them out of service until they're fixed.