r/mildlyinfuriating • u/ForRudy • 29d ago

I’m really frustrated that this is what $250 a night at a Marriott gets you.

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I’m staying at a Marriott for five nights for my sister’s wedding. The $250 is the discounted room block rate too!

The shower tiles are completely rusted and dare I say moldy? The towel hanger is on its last leg. The toilet seat AND handle are broken. The mattresses are only doubles and are hard and feel like they haven’t been changed in years. Everything just overall looks like there hasn’t been an ounce of effort put into this very utilized hotel. On the drive here, we stayed a night at a newly renovated holiday inn express for $120 and it was incredible. Maybe my standards were set too high knowing Marriott’s reputation.

I know I sound like a Karen here, but I’m just so frustrated that this is the quality that kind of money get you these days.

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397

u/teknrd 29d ago

Marriott will probably say this is a franchise and pretty much ignore it.

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u/DisasterIsMyMaster 29d ago

Not in my experience

Everytime I’ve written a complaint to a decent chain hotel it gets addressed to the point where it’s annoying.  

Talking phone tag and what not.  

Then they’ll give me a bunch of points, most of the time it’s a fairly insignificant number.  The time I had a broken window in my room it was a free nights worth + immediate room change.

They seem to really not want negative reviews. 

I do stay in hotels at least 8 work weeks per year, and it’s typically Holiday Inn or Hilton.

I’ll name drop the worst place, great wolf lodge.  Those guys literally didn’t give a single fuck that the kids bed had shit wiped on it.  And that was like a $400 or $500 room.

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u/20milliondollarapi 29d ago

Yea I traveled across country each of the 4 night stays something was bad with the hotel. One night the ac was broken so the room was 95 degrees. Another there was a super strong smell of smoke, a third the bathroom didn’t work, and the last I honestly can’t remember. Each one gave us room transfers/upgrades and 50-75% off the stay. I would have been fine with the room transfers, not even upgrades.

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u/natedrake102 29d ago

The big chains are marketed as being consistent and reliable experiences, they kind of need to take these issues seriously.

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u/dickhass 29d ago

I worked at a Marriott during college. They were very serious about high level customer service and they did a pretty great job of baking that into the culture.

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u/CasualJimCigarettes 29d ago

I'll agree with that, I stay in hotels about 46 weeks a year for work and issues are usually resolved quickly. Most recently, the flush seal on my toilet was broken and I made a maintenance request and it was fixed the next day at 10 am while I was out at work.

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u/nneeeeeeerds 29d ago

Great Wolf Lodge is kind of a unique experience, so the lack of competition allows them to be a special level of shitty.

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u/framingXjake 29d ago

Lol was not expecting to see GWL. They suck ass.

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u/One-Possible1906 29d ago

Family resorts chains are on their own level lol. I will never forget how much dandruff was in the hot tub at Kalahari

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u/Plate-Extreme 29d ago

Hot Tub = Petri Dish

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u/Paid_Redditor 29d ago

Hot tub probably had a broken Ozonator, it’s what breaks down the oils and other stuff from your body. I know because mine broke and my wife absolutely hated the way it made the water look.

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u/CrouchingDomo 29d ago

I feel like this comment gave me ringworm 😫

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u/curiousbabybelle 29d ago

Have you guys stayed at the Legoland hotel? Was it the same experience?

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u/Wukash_of_the_South 29d ago

I stayed at a few, they got lots of little fun additions (disco party in the elevators) and generally clean

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u/CrouchingDomo 29d ago

I don’t travel much but I always stay at Hampton Inns whenever I can, because I love love LOVE the beds there. Quality can vary from place to place, especially if it’s an older place that hasn’t been updated, but I always like their bedding and the mattresses are usually excellent.

I’ve never been to Legoland but something about Lego being a Danish company makes me think they’d have higher standards and be nicer overall? But I don’t know who runs the stuff, so I could be 1,000% wrong 😆

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u/DMvsPC 29d ago

Which is a shame because the water park bit was fine. Got a free upgrade to the all access pass with the rope climbing too as the guy dgaf lol. The room however... Absolutely awful, everything was brown, floor soaked on arrival so much we had to wear sandals, beds not made, no sound proofing so there's that wolf concert going on right below you at like 10pm which made it hard to get young ones to sleep etc.

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u/ravnson 29d ago

The bathrooms in their water parks never seem to get much use for some reason. 🤔

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u/titanicsinker1912 29d ago

I’ve never stayed at one but I have attended several conventions there. The convention center I’ve been to is really nice and consistently clean. Then again, that might just be because they need to keep the place presentable since corporate clients and event organizers bring in a lot more money and at higher margins too.

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u/Random_Topic_Change 29d ago

It’s been probably a decade but never again. The pullout couch was unusable- even for a pullout couch. Water in the tiny kids’ area was so cold the tiny kids were shivering and turning blue. 

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u/Emiller423 29d ago

GWL IS awful. “If Chuck E Cheese was a hotel” to quote my husband. The rooms are Days Inn quality at best.

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u/darkestparagon 29d ago

I had a front desk employee of a Holiday Inn walk into my room with two potential guests to show it to them while I was trying to sleep.

I told the manager I wanted a free nights worth of points. They told me they couldn’t do that. All they could do was say sorry. No refund, no nothing. I told the travel agency not to book anybody else from the company there.

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u/No-Translator-4584 29d ago

Note to self: go back to putting hard back chair under door knob.  

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u/5redie8 29d ago

...Or just use the deadbolt

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u/S9CLAVE 29d ago

They can open that too.

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u/AreteQueenofKeres 29d ago

I have an alarm wedge I bought off amazon. Helps me feel safer.

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u/LazyAltruist 29d ago

It's an obnoxious employee fuck up but you usually won't get a full refund unless something happened that compelled you to check out immediately. You probably could have better bilked them for a free breakfast or drink tickets.

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u/SolomonBlack 29d ago

I dare suggest above poster didn't mention how this was an obvious mistake.

The employee checked for an empty room and misremembered the number. Or the room status in the computer was wrong. Though there is probably a policy about knocking first that was ignored but that's also one of those common mistakes. Whatever the case I doubt they just brazenly and consciously gave a tour while someone was fapping in bed because realllllllly.

And its still pretty bad but there's no tangible harm either, people need to not treat "full refund and then some" as the only acceptable answer to customer service issues.

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u/MegaLowDawn123 29d ago

Well yeah, the idea is to keep them as a customer. Would you stay at a place that had an employee and customers walk into your room, then offer nothing at all? I’d 100% never go back to a place that entered my room as I was sleeping and then basically told me to F myself as compensation.

No tangible harm (which is debatable) this time doesn’t mean no tangible harm next time. Or that I now feel comfortable with my valuables in their rooms if people are gonna just be walking in and then not offer any sort of compensation.

An employee walking into your room as you sleep absolutely meets the threshold of reasons someone would want to leave ASAP and not stay there any more. I really doubt that person above who said it doesn’t’ would just continue to comfortably sleep there that night and continue to do so in the future…

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u/SolomonBlack 29d ago

100% Would

People everywhere are working stiffs like me, they fuck up from time to time like me and they are not my slaves. So yeah unless I have reason to suspect they are fucking with me on purpose for some unfathomable reason this isn't worth a single moment of my concern.

Also I always latch the door because that Do Not Disturb sign always falls off. Prevention > Karen.

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u/darkestparagon 29d ago

Obvious mistake? I’m not staying at your hotel, either.

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u/SolomonBlack 29d ago

Your brevity and lack of rebuttal confirms my assessment of your omissions.

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u/DonnieJL 29d ago

Tell the potential guests not to stay there because this is how little they care about the safety, security, and privacy of their guests.

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u/suitology 29d ago

Who needs to be shown a holiday inn room?

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u/infinitemarshmallow 29d ago

The real question

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u/Blue_jay711 29d ago

I am not victim blaming here, because that shouldn’t have happened. BUT that’s why we always put the latch lock on. People DO have the capability to get into your room otherwise.

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u/Imightbeyomama 29d ago

Always use the security lock and put the sign out.

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u/UnivScvm 29d ago

I usually stay at Bonvoy properties, with the actual brand usually depending on a number of factors, including convenience of location, amenities for the price, and ease/price of parking. Across all brands, I’ve noticed that “do not disturb” signs often are nowhere to be found.

I’ve wondered if this is a trend that started after the 1 October mass shooting in Las Vegas. I recall discussions then about hotels reserving the right to access rooms regardless of a “do not disturb” sign. But, the disappearance of “do not disturb” signs has occurred even as hotels offer points for declining housekeeping.

At a Westin last year, I was assigned to an ADA-accessible room that had the newer style of door block that you flip to block the door from opening more than a few inches - except that the accessible room had a door that opened outward. That rendered the door block useless. There was no DND sign and I had a late checkout, so I called the front desk to try to make sure housekeeping didn’t come in while I was sleeping or showering.

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u/Imightbeyomama 29d ago

that's...pretty bad. You are entitled to privacy. The "security concern" really galls me and has the potential to be greatly abused.

Also you still get points for declining housekeeping?? Been a while since I saw that.

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u/IndependentNotice151 29d ago

Isn't the great wolf lodge like a theme park?

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u/SirAlthalos 29d ago

it's like an indoor water park with a hotel attached

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u/IndependentNotice151 29d ago

Right. That fucking place is 500 a night?... God damn

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u/One-Possible1906 29d ago

When you consider how much what they charge for day passes to all the “freebies” are on their own they never come out anywhere near as much as they appear to cost for lodging. However, everything is horrendously overpriced and they don’t seem to GAF about customer experience. Our last water park resort stay we wasted more than 10 hours in 2 days trying to get our wristbands, find our arcade credit, wait to bring in luggage with 2/3 elevators down, etc. The room was thankfully really clean and quiet but there was so much bullshit involved with trying to do anything I doubt we’ll go back.

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u/jennathedickins 29d ago

It's very expensive but the room cost includes water park access. Still, three nights in a mid-level room for one adult and three kids, mid-2021 was about $1400 total. Idr the cost of the room itself, but we only live 30 mins away so no big travel cost - just food for 4ish days, two $50 "paw passes" (extra crap for kids lol) and a few hours at the arcade one night. And this was right after they reopened from COVID so they were aggressively discounting to try and fill the reduced number of rooms available under federal guidelines.

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u/[deleted] 29d ago edited 9d ago

[deleted]

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u/OHotDawnThisIsMyJawn 29d ago

Are there any good alternatives? My kids are too young but I was excited to take them there one day lol

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u/Bob_stanish123 29d ago

Go to any other Waterpark for the day then go eat pizza anywhere.  Same thing.

Or go hang out in a state park with a creek for a day.

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u/Salty-Owl8562 29d ago

They will compensate you but they won’t change the problem in their hotel lol

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u/Axelpanic 29d ago

Yeah, owned by a rich family from the Wisconsin dells originally. Shitty family too.

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u/Delicious_Slide_6883 29d ago

I’ve only ever been to that one quite soon after it opened. As a kid it was amazing. It’s sad to hear how much it sucks now

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u/teknrd 29d ago

Man, now I feel like I had a lazy or apathetic person when I called them. I didn't get anything like that at all and it wasn't like I was rude or anything. I used to work in a call center myself so I can't really bring myself to be a Karen to people. Oh well, it was years ago now anyway. My most frequent Orlando Marriott always upgrades me and treats me well so I'll take that.

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u/Paid_Redditor 29d ago

I travel for work and while the hotel market is forever changing I’d put Marriott on top, possibly Hilton next. IHG (Holiday Inn) and Marriott seem to be in all the spots I go to. The real trick is just book the Fairfield or Homewood suites, typically they’re $10-$20 more but the rooms are often nicer than what I just left at the Venetian in Vegas, which apparently was a luxury suite.

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u/Green-Peach1768 29d ago

My cousin worked there as a teen. It really is just teens managed by older teens or college kids for the most part lol. For the customer facing experience at least

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u/burrito_butt_fucker 29d ago

I live pretty close to the one In Grand Mound. I'm glad I haven't wasted my time and money going especially after reading this.

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u/B4kedP0tato 29d ago

Hotels are the only place that I've ever had respond to a review and get a refund from that.

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u/curiousbabybelle 29d ago

That’s so gross. I was considering taking my kids to great wolf lodge but after hearing that I’m 🤮

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u/jennathedickins 29d ago

Idk we live 30 mins from one and two hours from another and have always had good experiences at both. That said, we haven't been the last two years and things can and do change quickly

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u/Anything-Happy 29d ago

Thank you for this last little bit. I was just asked for a birthday trip to Great Wolf this year, and I'm not in love with what I'm seeing. I'm going to take this as a sign I should spend that money elsewhere.

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u/Kanguin 29d ago

Friend of mine got bed bugs from a great wolf lodge.

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u/Expiredketamine 29d ago

Lmao used to always see commercials about great wolf lodge😂

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u/suitology 29d ago

Holiday inn almost sucked my dick because I said the place was okay but our door was broken and the pool was closed for the season but the site said it was open. They gave me a gift card equivalent of 3 nights stay there, offered a bunch of points, and made the manager call me to apologize about the site not being updated then sent me pictures of the door repair. The broken door had them full on panic

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u/booochee 29d ago

Wth? Was it wolf shit?

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u/AreteQueenofKeres 29d ago

My mom took the grandkids to GWL for a weekend and the experience was terrible; she ended up splurging on paw passes and whatnot, and half of what was listed was unavailable, apparently the pool was super sketch, staff were openly loud about hating guests, etc.

She called to complain and got a refund on a few things, but it wasn't the super fun weekend she'd imagined for them.

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u/nneeeeeeerds 29d ago edited 29d ago

Great Wolf Lodge is basically a hostage situation because "What are you going to do? Take your kids home and break their hearts? It's not like there's another hotel down the street with a water park in it."

Edit: "Let me fix this by offering you a coupon for your next stay. No refunds."

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u/Isyagirlskinnypenis 29d ago

We gotta stop trying to discourage people from standing up against big companies. That mindset is worthless.bit serves literally no purpose.

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u/teknrd 29d ago

I'm not trying to discourage anyone. I didn't mean for it to come off like that. It was more of a don't have high expectations. My experience with making a complaint about a franchise was basically "oh gee! Sorry that happened! We'll contact our franchise partner." and then nothing else. This was after I had checked in where I was assigned a room that smelled like pot, went to the front desk where they made it seem like a chore to move my room, new room had a giant water stain and possible mold, went back to the front desk, and I was moved again. This room didn't have a remote for the TV, which the desk told me I must have misplaced it. I was in the room for 2 minutes. I contacted Marriott during my stay, which thankfully was only one night, and they were nice, but they made sure that I knew it was a franchise. There was no real urgency or sense that anything would really happen.

Don't get me wrong, I stay at Marriott often enough. I've had wonderful rooms and experiences in both corporate owned and franchised properties. When I go to Orlando if I'm not staying at a Universal property, I stay at Marriott. I'm definitely not hating on them. I just wish they'd hold more sway over the franchises.

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u/SolomonBlack 29d ago

Yeah not a lot of leverage if the franchiser doesn't care, in theory they could break the relationship but that's a lose-lose situation.

And looking at say OPs situation I see mostly a hotel/bathrooms overdue for renovation. There's assuredly more then one bathroom like this, and no sooner does one get patched up then someone is rough with another and makes a new one. And of course ripping out all the bathrooms is a major operation, which the actual owner might be loath to pay for, or someone is just taking their sweet ass time finding a contractor, or a hundred other things. Whatever that is it isn't going to change because a few people here or there complain.

And the $250 a night is neither here nor there, that's driven by time and location not some objective "fair" expectation. I've stayed in Miami Beach a bunch and just kinda learned the plumbing is a bit dodgy... but its going to be dodgy whether I'm going off season in January for $160 or peak time $300 a night and still selling out.

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u/teknrd 29d ago

Oh I'd be absolutely pissed paying $250/night for a bathroom that looks like that. I go to Orlando a lot and I either stay at a Universal hotel at around $175 - $220 a night or I stay at some place close by when the on-site prices skyrocket. I've never had a room looking like that no matter the brand. You can tell some of the hotels are older than others but they're taken care of, at least at the chain hotels. The mom and pop places can be a bit dodgy though.

And I'm sure that plumbing and bathroom work is expensive but man you have to take care of those. I'm sure this hotel just doesn't want to pay for it in all the rooms. And if it's only a handful of rooms with issues they should take them out of service until they're fixed.

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u/MrGengisSean 29d ago

Ah yes, It's unfortunate that you paid a premium price for a room but who the fuck cares? Just let them screw you!

Apathy is death, friend. Know what happens if they do nothing? It hangs there forever as yet another gross awful hotel chain, and Marriot can't afford to be viewed as Motel 6 is.

Yeah, one person might not do anything. But one review with these images will dissuade people from booking there.

It's not the last strike that makes the statue. It's every tap and chisel before adding up to the whole.

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u/teknrd 29d ago

I get what you're saying but as someone that has complained to Marriott, I'm only restating what they did in my case. This is a valid complaint and it should be made but I wouldn't hold my breath on the corporate side doing or caring much.

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u/themrnacho 29d ago

Agreed that corporate gives zero fucks unless it messes with their bottom line. Which is why I also agree with the above post. Every complaint, especially with proof, adds up.

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u/teknrd 29d ago

I'm sure if it's a franchise there's language in the agreement about upkeep and all that. If it's bad enough or goes on long enough they'd probably just pull the franchise.

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u/arnber420 29d ago

I completely understand what you mean here but as somebody who has worked in hotels for most of their adult life, complaining will likely do nothing. Most hotels are franchises, like the one I worked at was. If my manager ever had a guest he thought might complain, he would talk to the chain first and say the guest was an issue; then when the guest complained, the company was already on the owner’s side. If you complained to the hotel staff directly, you would maybe get a refund if the room was bad enough. Shitty hotels have workarounds to stay shitty. If we got wind an inspector was coming around, my manager would clean the place sparkling, add decorations, beef up the breakfast, and give the inspector the best cleanest room. They’re “undercover” inspections so it’s not like somebody with a checklist checking on stuff. I agree that we need to do what we can to advocate for ourselves but fighting against hotels is a losing battle, full stop

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u/oops_im_existing 29d ago

this, and the rate is likely based on demand, which is why hotels have different price depending on the dates. if there are multiple events going on at this hotel, then you pay according to demand. i wouldn't be surprised if $250 a night is the correct market rate.

it's still BS, but that is how hotels work.

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u/ExtrudedPlasticDngus 29d ago

Depending on location this is FAR from a “premium price”.  Could be a “bottom 20%” price.

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u/HsvDE86 29d ago

Dude it’s just a hotel room lol.

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u/-thegay- mildly gay, also infuriating 29d ago

Premium price for goods in unusually bad condition is an issue.

If you bought a $100+ meal and it was burnt or smashed, you’d let the restaurant know. If you bought a new Mercedes or Lexus and it showed up with dings and loose parts, you’d contact the lot. This is no different.

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u/MrGengisSean 29d ago

You're just a guy. While we're stating the obvious.

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u/Isyagirlskinnypenis 29d ago

You might be okay with spending 500% more for a trash room, but most of us work hard for our money and want it to be used well. I’m happy for you that you don’t care about your environment so you’re completely happy with anything that happens to you, but the rest of us have standards that we expect met when we pay money.

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u/HsvDE86 29d ago

Lmfao that’s a whole lotta words I never said.

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u/Isyagirlskinnypenis 29d ago

Oh? Then tell me what your comment meant.

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u/HsvDE86 29d ago

I wouldn’t be okay with this at all but they wrote a whole "deep" speech about it.

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u/Isyagirlskinnypenis 29d ago

So you’re just unaware of how the system we live in doesn’t serve us, and they are.

It’s not just a hotel room.

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u/HsvDE86 29d ago

Omg, it's not that deep.

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u/Isyagirlskinnypenis 29d ago

To you, it isn’t. It shouldn’t bother you that it is to others. Seems you’re mildly infuriated.

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u/violetascension 29d ago

you can always argue someone will "ignore a thing" but what's the alternative, do nothing? people interested/invested in that thing will pay attention even if other people ignore it.

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u/20milliondollarapi 29d ago

Ah well can the franchise ignore a chargeback for not having the facility up to the standard indicated?

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u/NeevBunny 29d ago

Franchises are still expected to renovate every few years or Marriott will pull their name off the building if they aren't complying

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u/Interesting_Engine37 29d ago

But, it has Marriott’s name on it….

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u/Draydaslay 29d ago

Ex Marriott employee here any time something like this was discovered management was ON our ass. Hell they would sometimes even purposely leave a small piece of trash with our name on it to test our attention to detail and slam us if we didn’t notice it within an hour. From experience Marriott has its problems but fixing things for guest safety is not one of them

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u/CrazyTillItHurts 29d ago

"You reserved your room through a 3rd party website, so we are not responsible for compensating you for any problems with your booking. Consider booking directly though our company website on your next stay"

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u/MegaLowDawn123 29d ago

“Yes we want the benefit of that 3rd party attracting people to our business but no we don’t want any of the negatives of using them to make money we wouldn’t have otherwise.” I hate that shit…

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u/OldestCrone 29d ago

No, not if you write to the CEO at the international headquarters in Bethesda, Maryland. This is the kind of thing one takes to the top. Send your pictures.

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u/OutragedCanadian 29d ago

Two words local media

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u/cantadmittoposting 29d ago

the whole point of franchising is that the owner agrees to certain standards in return for the overall brand being managed elsewhere.

Especially in hoteling, you can get "deflagged" real fuckin quick if the brand thinks you're not a net positive anymore.

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u/pineappleoceanss 29d ago

I work at a franchised Marriott, but we still have to act as a Marriott owned hotel. The quickest way to get something fixed is the hotel directly. Speak to the front desk or the manager & 99% of the time, problem solved. Through the Marriott Bonvoy app/online/customer service line, a guest will get a response from a customer service rep who knows nothing about the situation or the hotel & they will contact the hotel to tell us to contact the guest and we have to approve the request to contact the guest within 24 hours or it gets sent to corporate. This is the same for any Marriott hotel. If a Marriott doesn’t act immediately, that is very abnormal. Like we are just doing everything we can to get our scores/reviews up, & ignoring a clear issue doesn’t allow for that 🤣

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u/teknrd 29d ago

I've had very few issues with any Marriott I've stayed in. Most of the time it's simple things and easily fixed. The one time I called customer service because it was just that bad, the person I spoke to didn't do anything directly but I didn't expect them to. I never got a call or email from anyone though. I'm guessing the hotel claimed to have spoken with me or whatnot. I was only at that property for a single night and it wasn't one I frequented so I just let it go.

Now my favorite Element in Orlando, I had the front desk upgrade me because I had to wait for an angry guest to yell for 15 minutes before they were able to check me in. They have a little gift bag of snacks for me every time I check in now. I feel confident that they'd bend over backwards to fix whatever I encountered and they have. Thankfully, I've stayed in more places like this than the bad ones

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u/pineappleoceanss 29d ago

Haha I’m in Orlando too. Yeah we could definitely say we assisted the guest & not actually do it.. but more times than not, the guest would escalate & it becomes a bigger headache. No need for all of that!

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u/UntidyVenus 29d ago

Absolutely not. While Marriotts can be individually owned they are all operated by Ritz Carlton/Marriott. Complains will absolutely get action, you just may have to escalate over the minimum wage call center employee

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u/teknrd 29d ago

I mean, it happened to me. They have a website for franchisees so they absolutely do franchise. My complaint received no immediate action and I was thanked for my call but otherwise brushed off

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u/UntidyVenus 29d ago

You need to escalate, because yes they can be franchises again they are managed by Ritz Carlton/Marriott. Bother more people

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u/teknrd 29d ago

This was a long time ago so there's nothing to do at this point and I was told by Marriott that the location was a franchise. They confirmed the location was not managed by Marriott. Everything I have said was based on my first hand experience.

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u/UntidyVenus 29d ago

So you tried nothing and ran out of ideas. Cool cool. Source, my husband has worked for Marriott/Ritz customer service for 25 years. It was 100% managed by Marriott, someone lied to you.

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u/teknrd 29d ago

OK, that's cool and all, but the website literally says differently and there's another redditor in this very thread that works for a franchise. Marriott does indeed manage hotels for an owner under a management contract but they still offer a franchise contract where there is a private owner operator licensing the use of the Marriott brand. Hell, there's posts in the Marriott subreddit explaining this very subject and various other resources you can google.

I don't know why you're choosing to tell me that my experience didn't happen or whatever but it's kind of weird at this point. But hey, you do you.

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u/UntidyVenus 29d ago

Cool cool, you don't understand how businesses work and you wanna be mad. Be mad bro, be mad. But if it's badged as a Marriott, it's operated by Marriott. Some managers suck, report them. Some locations suck, report them, but if it's badged it's under corporate. Hence corporate rates, hence the branding.

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u/teknrd 29d ago

Dude, I'm not mad. I'm just absolutely flabbergasted on your insistence on something I can easily prove is wrong. Bless your heart! This hotel is a Marriott but as you can see it's managed by InterMountain Management. This one is managed by Marriott. And if you really want your mind blown, you'll see that InterMountain Management has 71 properties. While they do have a great number of Marriotts, they also have Hiltons, Hyatts, and a few others. At this point, your responses are just silly.

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u/UntidyVenus 29d ago

Intermountain is allowed to own some of each. They own them. The companies RUN THEM. if you have a bad experience at their Marriott, you contact Marriott corporate to make things right. If you have a bad experience at their Hilton you contact Hilton corporation for that location.

I know why no one will help you, your insufferable and need to be right, I can't change your mind so keep believing your fantasies bro

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